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We use Royal Mail Special Delivery by 1pm the next working day and all items are insured for your peace of mind.

There is no delivery charge if you spend over £500 during an order.

NEXT DAY DELIVERY FOR STOCK ITEMS

Orders for Next Day Delivery must be placed before 2pm Monday – Friday. Any orders placed after this time will be sent the next working day.

Orders placed after 2pm on Fridays or at the weekend will be processed on the following Monday.

CLICK & COLLECT

For order collection at our London shop, please tick the click & collect option at checkout. We will contact you when your order is ready for collection.

INTERNATIONAL ORDERS

For international orders over the phone (both inside and outside Europe) we charge a minimum rate of £15.00

For international orders over the phone that cost over £750 we will give you more details regarding the shipping method and pricing.

Please contact us on +44 (0) 20 7405 5286 for more information or to place an order.

Contact - Holts Gems - Checkout

We accept returns for all items purchased online within 14 days of purchase, except in the following situations:

All earrings and bespoke gemstone and jewellery items that were made to order are not entitled to a refund or exchange. Items which have been re-sized, worn, engraved or embossed are also, regrettably, non-refundable and non-exchangeable.

It is your responsibility to pay any delivery charges, (including duties and taxes for international returns) incurred to return your purchase.

In the unlikely event that your purchase is found to be faulty, Holts Gems shall either fully refund the purchase price, repair the faulty item, or provide a replacement. Alternatively, you may also be offered alternative goods to the same value if that was your preference. There will be no additional responsibility on Holts Gems once the matter has been rectified as expressed above. Please note that all items that are claimed to be faulty must be notified to Holts Gems within 14 days of receipt of said item and are subject to examination by our Head Office in Hatton Garden.

We request that all goods being returned from within the UK are returned within 14 days of initial receipt. International returns should be shipped within 14 days of receipt of order. Returns which are received outside the above time frames are accepted at the discretion of Holts.

All our items have a 12 month guarantee which covers manufacturing faults but excludes fair wear and tear, accidental damage or misuse. Proof of purchase is required to benefit from our guarantee.

Nothing in this policy affects your legal rights.

HOW TO PROCEED IF YOU WISH TO RETURN A PURCHASE

All returns must be dispatched back to us within 14 days of purchase. The item/s will be inspected, and if the item is damaged or there is sign of it being worn, the return will not be accepted.

In the event you wish to return the item you need to email us first notifying us of your order number.

Until such time as we receive the returned item, we cannot take responsibility for it. We strongly advise that when returning the item by post, you obtain proof of postage from the post office and use a fully insured service, such as Royal Mail Special Delivery. We also advise that you return it using the same packaging and protective packing materials as when the item arrived.

RECEIVING A REFUND

A prompt refund of the price of the goods will be issued once all the information is received. The credit or debit card used for the original purchase will be credited with the original price. For shipments outside the European Community (EU), international customs duties and sales taxes are non-refundable.

Contact - Holts Gems - Checkout