Heart Plus - Pets

SHIPPING PRICES

SHIPPING WITHIN NEW ZEALAND

We currently have a flat rate of NZD$8.00 to anywhere in New Zealand including rural addresses, which is via NZ Post or Post Haste Couriers. You can choose to have signature required or not, it is the same price to you.

There is no weight limit. There are tracking services on each package. Delivery time is usually 2-7 business days.

Please email us about any special shipping requirements. Our email address is support@hippohealth.co.nz

SHIPPING TO AUSTRALIA

We currently have a flat rate of NZ $21.5 (AU $20) to anywhere in Australia for orders weighing 1.9kg or under. 1.9kg equates to 1x 1L jerry cans or 6x 90ml bottles. This flat rate is in addition to the below outlined global shipping options which you can choose to use instead.

Team Global Express delivery time is usually 7-9 business days.

DHL delivery time is usually 2-4 business days.

SHIPPING TO THE USA & CANADA

We currently have a flat rate of NZ $30 (USD $19, CAD $25) to anywhere in the USA and Canada for orders weighing 1kg or under. 1kg equates to up to 4x 90ml bottles. This flat rate is in addition to the below outlined global shipping options which you can choose to use instead.

DHL delivery time is usually up to 7 business days.

Note to US customers: Please be aware that your order is shipping from New Zealand and may be subject to import duties and taxes upon arrival in the United States. These charges are determined by US Customs and will be collected by the delivery carrier directly. These costs are the responsibility of the customer.

GLOBAL SHIPPING OPTIONS

We ship anywhere in the world offering DHL Express for fast, tracked delivery within 7 working days. We also offer Team Global Express shipping for more economical but slower shipping ( usually within 10 working days). Please bear in mind that during holidays and the lead up to Christmas, this time may vary.

Our shipping prices are calculated by weight. The shipping cost will be displayed during checkout and you can vary the items in your trolley to decide the best shipping option for you. Combining several items into one parcel is more economical than shipping one at a time.

If you have any special shipping requirements or queries please email us at support@hippohealth.co.nz

4.1 Freight for all purchases is at your expense, unless offered FREE under a special promotion, or if there is a fault with the product as referenced below in 4.2 – 4.4 in which case the cost is ours. We will also refund shipping costs on all orders that meet our money back guarantee conditions stated above.

4.2 Freight costs are quoted on our website in NZD. We are not obliged to provide further shipping options.

4.3 If an item ordered arrives damaged, please make a claim by emailing us at info@goodings.co.nz within 48 hours of receiving your order. Claims made after this time will not be followed up.

4.4 If an item arrives damaged and a claim has been lodged within 48 hours (as above 4.3) and remains in the condition at which the seller received it (i.e. is not used) then HIPPO Natural health will exchange the product for a new one. It is important the damaged product is not open and used for it to be exchanged.

4.5 If your order does not arrive within 7 days from date of payment, please contact us so we can search for it. If your international order does not arrive within 14 days from date of payment, please contact us so we can search for it. We cannot be held responsible if we are not informed within these time frames as we have to be prompt in making a claim on our freight insurance. If your order is not paid for within 7 days it will be deleted from the system unless we hear from you. No order will be shipped until payment has been received and processed.

4.6 If an item is being returned due to a change of mind freight costs are at your expense.

Refund Policy >

Contact - Hippo Health - Checkout

Money Back Guarantee

1.1 Providing professional Customer Service is very important to us and we hope to make the experience of dealing with HIPPO Natural Health a pleasant one. We want every customer to be a satisfied one, so we provide a money back guarantee on our products, provided the conditions below are met. It is important that you are aware of and understand the conditions below.

1.2 HIPPO Natural Health products have been formulated to support the natural response of the immune system to named health complaint/s. They will not show instantaneous results, nor are they pharmaceutical medications, the homeopathic products are prepared following homeopathic principles, have no known side effects and have no withholding period. The products which also contain herbal ingredients are formulated to comply with industry standards of safe usage. These natural products need time to start working. Please refer to the specific product information on www.hippohealth.co.nz for time frames in which it is reasonable to expect some improvement or, if you are unsure, please contact us. If symptoms persist, we strongly recommend you contact your healthcare professional.

1.3 Products must be given according to the instructions and/or advice given to them at the time of purchase. Always read the label and use as directed. We do not guarantee products when they have been used outside of the instructions directed to you via the label, via verbal instruction given at time of purchase, or via verbal instruction given at a time when you contact us with regard to points 1.4 and 1.5

1.4 We ask that if you do not see any improvement in the symptoms after 14 days and you are unsatisfied with the product, that you contact us via phone or email. If you are unable to speak to us in person, then leave us a message or email and we will make contact with you. We must be aware of your issue, and be able to contact you. This is a condition of our guarantee.

1.5 After this you must follow the advice given and continue to use the product as instructed, for a further 14 days, then if you still see no improvement in the symptoms we qualify this as a money back guarantee.

1.6 Please note that we will only refund you for your first purchase (of the same product) with us. Follow up orders will not be refunded.

What do I have to do to get my money back if I find them unsuccessful?

2.1 Note you must have followed our advice, completed the full program as detailed above from point 1. to 1.5 and summarised below from 2.2 to 2.5. If you have done all of these things and have seen no improvement in the symptoms then we will happily refund you your money.

2.2. Call or email us after 14 days of giving HIPPO health products if you have seen no change.

2.3 Follow all advice given for a further 14 days.

2.4. Let us know if you have still seen absolutely no improvement in symptoms after completing our previous advice. Please advise of your return address for service.

2.5. We will then refund by Internet banking or arrange a PAYPAL refund if this was your method of payment.

Under what circumstances will you not give a refund?

3.1 We will not give a refund if: · The person has not followed and completed the program outlined above from 1 to 1.5 and summarised from 2-2.5

•The person has not contacted us within two months from date of purchase to advise of a problem with the product's effectiveness.

•The person refuses to follow our professional advice, as instructed verbally or via the label.

•If it is not the person's first purchase of this product.

•The person has changed their mind about purchasing the product, unless they notify us within two weeks of receiving the item and return it at their expense, to our address in unopened, re-saleable condition. A refund for the cost of the product/s, excluding freight costs, will be made upon receipt and acceptance of the condition of the item.

Contact - Hippo Health - Checkout