HearRelief Tinnitus Relief Patch

INTERNATIONAL SHIPPING:

Tracking information will be made available to you as soon as your order is processed. We do not have control over customs and are therefore not able to be responsible for delays that may occur.

APPROXIMATE SHIPPING TIMES ( does not include weekends/public holidays):

a) USA ~ 2 to 7 business days (tracking system available)

b) Rest of the world ~ 5 to 10 business days (tracking system available)

Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days. This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (2-4 business days) is different from shipping time and s hould be added to the total delivery time. Orders generally take 2-3 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office). After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website. Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

CANCELLING AN ORDER

Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed. Please do drop us an email at support@hearrelief.com as soon as possible if you'd like to cancel an order that you have just made.

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, deliverable, o r because of incorrect or insufficient address. If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at support@hearrelief.com as a reply to your order confirmation email with the updated details. Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.

CUSTOM / DUTY FEES

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions; customs agents may delay delivery of some packages.

SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons: - Certain items may be on back order - Weight restrictions for regular shipping imposed by the post office - Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)

Holiday Season

Due to high volume in sales during the months of October, November and December, we ask that you remain patient. Our customers are important to us and WE strive to make you happy. With that said shipping times may take longer than expected, but we guarantee that you goods will come and you will remain a loyal customer. Thank you.

My Email Address Is: - Hear Relief - Checkout

All returns are subject to approval and must be made within 60 calendar days of the original purchase date. Customers are responsible for the cost of $10 shipping your return item(s) + $5 processing fee (which will be deducted from the original payment amount) and all fees and shipping costs are non-refundable. Upon approval, a shipping label will be emailed to you. Please see required criteria below: To be eligible for a return or exchange, the product must be unopened and unused. All return/exchange requests after 60 calendar days will be denied. To start a return, you can contact us at support@hearrelief.com

Items sent back to us without first requesting a return will not be accepted.

WE DO NOT ACCEPT FREE EXCHANGES OR RETURNS ON ORDERS PLACED UNDER A SALES PROMOTION. (I.E BOGO, 50% OFF, BOG2, etc.) Exchanges and returns are available for items purchased at FULL-PRICE.

Exchanges We offer a ONE-TIME FREE EXCHANGE service to all paid purchases, excluding promotional items. If you accept this offer, all future refund requests will be forfeited for that order.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, we'll gladly ship a brand new item to you. *However, if the customer breaks, damage the product while in usage, refunds will not be granted.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Subscriptions Refunds on subscription orders are only offered on the first order. For all subsequent orders, refunds will not be granted; however, customers may cancel their subscription at any time to prevent future orders from being processed. To cancel your subscription, please contact us at support@hearrelief.com or cancel via your customer account before your next billing date.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at

support@hearrelief.com

My Email Address Is: - Hear Relief - Checkout