HD Mini Portable Camcorder

Shipping Information

This policy applies to all domestic (United States) orders. Unfortunately, we are not Serving Internationally at this moment. We have designed this policy to make sure you understand our shipping policies and procedures clearly. By ordering from Chik Kicks, you accept the policies contained herein.

Shipping Costs

Shipping charges are determined by your Order value. Please refer to the table below for a detailed breakdown of applicable charges.

Condition

Shipping Charge

Orders from $0.01 to $99.99

$13.00

Orders of $100 and up

Free

Transit, Handling & Order Cut-Off Time

•Order handling time is 2-3 business days (Monday to Friday). Since we sell refurbished devices and most of the time our devices are ready to ship.

•The order cut-off time will be 04:00 PM (GMT-05:00) Eastern Standard Time (New York).

Transit Times:

Services

Transit Time

Standard

6-11 business days

Remember that Total Shipping Time = Order Handling Time + Transit Time.

Shipping Delay:

There are some factors affecting shipping that are beyond our control, including

•Weather conditions

•Holiday seasons

•Errors by the shipping company (UPS/USPS)

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes:

Please notify us immediately if there are any changes to your order.

Item Not Received:

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at info@chikkicks.com .

Change of Address

If you need to update your shipping address, please contact us at info@chikkicks.com or call us at +1 706-715-0635 within 24 hours of placing your order. Please note that we cannot change the shipping address once your order is in transit.

Incorrect address

If we return your order because you provided an incorrect address at checkout, you will bear the additional shipping costs.

For further inquiries:

If you have any further questions, please contact our customer service at:

Phone: +1 706-715-0635

Email: info@chikkicks.com

Address: 326 Mill Creek Wy, Athens, GA 30605, United States

Support: Monday to Friday: 09:00 AM - 06:00 PM

Contact - Chik Kicks - Checkout

At Chik Kicks, we are committed to providing you with a smooth and transparent shopping experience. Our return and refund policy guarantees a fair and easy process if you're not entirely happy with your purchase.

Eligibility for Returns

You may request a return within 14 days of receiving your order. To be eligible:

•Items must be unused, undamaged, and in their original condition

•All original tags, labels, and packaging must be intact

•A proof of purchase, such as your order number or receipt, is required

Items that cannot be returned include:

•Books and learning products, home and outdoor accessories, pet accessories, and toys that have been removed from original packaging or show signs of use

•Final sale or clearance items, as indicated at the time of purchase

•Customised, monogrammed, or made-to-order items (if applicable)

How to Initiate a Return

To begin a return, contact our customer support team.

Please include the following information:

•Your full name

•Order number

•Reason for the return

•Photos, if the item is defective, damaged, or incorrect

You will receive return authorization and detailed instructions. We do not provide return shipping labels for any return.

Return Shipping Responsibilities

Return Reason

Who Pays Return Shipping

Resolution

Defective, damaged, or incorrect item

Chik Kicks

Full refund or replacement

Change of mind, wrong size, unwanted

Customer

Refund minus return shipping ($13.00)

All returned items must be properly packaged to prevent damage in transit.

Refund Process

We will notify you of your refund's approval or rejection after we receive and inspect the returned item.

•Approved refunds will be processed within 10 business days

•Refunds are issued to the original payment method

•Original shipping costs are non-refundable, unless the return is due to our error

Exchanges

Yes, we do offer exchanges. If you would like to exchange an item, please reach out to our customer support team with your request. You will need to return the original item first, and once we receive it, we will send out the new item you requested.

Order Cancellations

You may cancel your order prior to shipment by contacting our support team. Once your order has shipped, please follow the return process outlined above.

Restocking Fee

We do not charge any restocking fees on orders or products, allowing you to return items without incurring additional costs.

Return Address

Chik Kicks 326 Mill Creek Wy, Athens, GA 30605, United States

We recommend using a trackable shipping method such as UPS/USPS for all returns.

Legal Rights

This Return & Refund Policy does not override any legal rights you may have under applicable U.S. consumer protection laws.

Customer Support

For assistance with returns, refunds, or general inquiries, please contact:

Phone: +1 706-715-0635

Email: info@chikkicks.com

Address: 326 Mill Creek Wy, Athens, GA 30605, United States

Support: Monday to Friday: 09:00 AM - 06:00 PM

Contact - Chik Kicks - Checkout