Hazel Romper

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SHIPPING TIMES

Orders typically take between 1-2 business days to be processed and shipped from our warehouse in Mont Belvieu, TX. Orders will be shipped via USPS Priority Mail and generally take 1-4 business days to arrive. Weekends and holidays are not business days and are therefore excluded from processing and shipping times. You will receive an email with tracking information when your order has been shipped.

LOST PACKAGES

If your tracking has not been updated for 7 business days please send an email to shopaayonline@gmail.com and reference your order number in the subject. A missing mail search will be filed and can take up to 14 business days for USPS to complete the search. Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs. However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund or replace the items.

DAMAGED PACKAGES

All damaged orders must be reported to shopaayonline@gmail.com within 7 days of the posted marked delivery date. Please include a photo of the damaged items. All About You will replace your damaged items if they are still available. If we cannot replace them, then we will refund your order.

Thank you for choosing to shop with us at All About You Online. We appreciate you and are here to help you any way we can.

Please email us with any questions or concerns at shopaayonline@gmail.com .

Be Kind & Dress Well

The AAY Online Team

Contact - All About You Boutique - Checkout

ONLINE RETURN POLICY

Thank you for shopping with us! We’re sorry your purchase didn’t work out. Please see below for Return Policy & Procedures!

THE POLICY

We accept returns for ONLINE STORE CREDIT only within 14 days from purchase date. After the 14 day grace period has passed, your purchase becomes all sales final and will no longer be able to be returned or credited to your account. All sales final on sale items. Custom or personalized items are not eligible for return or credit.

THE CRITERIA

All items must be returned in their original condition. All unwashed, unworn, with tags still attached. If returned merchandise does not meet our specific criteria, you will forfeit your Store Credit and your item(s) will be donated to a local charity.

THE PROCESS

To start the return process and ensure you are credited with the correct amount, you will need to initiate a Return Authorization Request.

1. Locate your Order Number - You can locate this on information on your account.

2. Email us at shopaayonline@gmail.com to send in your Return Request.

3. Subject Line Example:

RETURN REQUEST: Order #12345 - John Smith

Once your Return Authorization Request is approved, you will be sent a Return Label via email and a shipping fee of $10.00 will be deducted from your Online Store Credit. Once we receive your returned product, then you will be issued the remainder of your Online Store Credit. Please note that items being shipped back must be post marked by the 14th day to be eligible for return.

Local Return Drop Off

Once your Return Authorization Request is approved via email, you may bring your items along with your packing slip to the store for drop off. Note: Your items will be inspected further to ensure they meet the criteria for a returned item. If they do not meet said criteria, your items will not accepted and will be returned to you.

Online Store Credit is issued in the form of E-Gift Card via Shopify.

If your Return Authorization Request is denied - you will receive an email stating the reason for the request denial.

Please send all Return Authorization Requests & other inquiries to: shopaayonline@gmail.com

Thank you for choosing to shop with us at All About You Online. We appreciate you and are here to help you any way we can during your return process!

Be Kind & Dress Well

The AAY Online Team

Contact - All About You Boutique - Checkout