HARU COFFEE TABLE

What are the shipping rates for non-furniture items?

Shipping within Canada :

Free Shipping on Orders Over $150: Enjoy free shipping on orders over $150, before taxes and shipping costs.

Shipping Fees for Orders Under $150: Orders under $150 will have shipping calculated and applied automatically at checkout.

Our Carriers:

We primarily ship with UPS, and Canada Post, depending on your location for the best service. Once your order is packed and picked up, you’ll receive tracking details via email.

Delivery Time:

Orders typically arrive within 3 to 9 business days. Please note, this is an estimate from our carriers and may vary, especially during peak seasons. Thank you for your understanding!

Product Exclusions:

Some items are excluded from our free shipping promotion due to their size and weight. Their shipping costs will be automatically calculated at checkout. Don’t worry, you’ll see any exclusions noted in the product description!

International Shipping:

Shipping Destinations: We currently ship to the following countries:

Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

Please Note: We do not currently ship to the United States due to customs and import regulations.

Shipping Rates: Shipping costs are calculated automatically at checkout.

Our Carrier: International orders are shipped with Canada Post. Once your order has been packed and collected, you'll receive a tracking email.

Estimated Delivery: Most orders arrive within 7–20 business days, depending on the destination. Delivery times are estimates and may vary, especially during peak seasons or customs processing.

Duties & Taxes: International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are determined by your country's customs authority.

Oversized & Heavy Items: Larger or overweight items are shipped via Canada Post, and applicable duties and import fees may apply.

Exceptions: Furniture is available within Canada only.

Some products may have additional shipping restrictions or specific duty requirements. Please refer to the individual product description for details.

Local pickup: Free for collection from our Canmore store (usually ready within 24 hours).

Furniture: See more details below.

What about shipping furniture?

BOW VALLEY DELIVERY

PRICE

DETAILS

Tier 1

$50

1 piece: Accent Chair, Stool, Side Table, Lamp, Console, Desk

Tier 2

$100

1 piece: Sofa, Dining Table, Large Chair, Bed, Sofa-Bed

Tier 3

$150

2+ pieces

Tier 4

$175

10+ pieces

Tier 5

Free

Full Project / Full Home (20+ pieces)

CALGARY DELIVERY

PRICE

DETAILS

Tier 1

$80

1 piece: Accent Chair, Stool, Side Table, Lamp, Console, Desk

Tier 2

$150

1 piece: Sofa, Dining Table, Large Chair, Bed, Sofa-Bed

Tier 3

$175

2+ pieces

Tier 4

$200

10+ pieces

Tier 5

Free

Full Project / Full Home (20+ pieces)

Our services include the complete assembly of your furniture in your space and the removal of all packaging, leaving your home neat and tidy.

All our deliveries are coordinated with local delivery partners and are scheduled based on their next availability.

A Stonewaters team member will contact you with proposed delivery dates or to arrange an alternate date if needed.

Other Canadian Regions: For locations outside the specified areas above, our team will assess the situation and offer either drop shipping services or tailored shipping options to best suit your needs.

US and International Shipping: We do not offer shipping on furniture at the moment.

Local Pick Up: Free collection from our Canmore locations, Stonewaters Downtown or Spaces. Our team will notify you when it’s ready.

Contact - Stonewaters - Checkout

How do I return items I purchased online?

•To start a return, you can send a request to us at info@stonewaters.com. Items sent back to us without first requesting a return will not be accepted.

•Please note: If there was a shipping charge associated with your order, this charge will not be refunded upon return, unless otherwise stated.

How do I ship the items I want to return?

•Simply can post the product back to us.

•The return process must be initiated within 15 days after the reception of the online order, based on the web order tracking information.

•Place the items you are returning, along with your receipt and/or a printed copy of your order confirmation, in a securely sealed shipping container.

•Make sure any old labels on your package are removed or obscured and affix your shipping label.

Address your package to:STONEWATERS638 Main Street, T1W 2B5Canmore, AB, CANADA

•Please note: Return postage cost is the responsibility of the customer, and the product must arrive in an unused condition.

How do I exchange items online?

Exchanges can not be processed for online orders. We recommend returning your original order for a refund and placing a new order for the desired product.

How long do I have to request a return for items purchased online?

Products bought online can be returned to us via post or in store within 15 days of receipt of the item (the date shown as delivered on tracking) and in an unused condition.

Will I receive a receipt or email confirming my refund?

After you request a return, you will receive a return request email telling you how to return the items that aren't right for you. Once we have received your returned merchandise, we will send you a confirmation email together with a return receipt. Your refund will then be issued automatically.

Can all items be returned?

No. Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses.

Please get in touch if you have questions or concerns about your specific item.

What do I do if a product arrives damaged?

Please contact us at info@stonewaters.com with your name, last name, order number and picture of the damaged items, and we will contact you as soon as possible.

How do I return items I bought in-store?

Please visit us in store, and bring your receipt, unused products purchased in store are eligible for:

a) within 7 days of purchase, a full refund.

b) within 14 days, in-store credit. Any promotional discounts applied to your original purchase will not be applied to your exchanged item(s) unless that promotion is still active at the time of processing.

All items will be subject to review upon return.

Note: Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

ALL SALE ITEMS AND GIFT CARDS ARE FINAL SALE.

Contact - Stonewaters - Checkout