Harmony Side Table

Shipping:

We offer shipping within the United States. Unfortunately, we do not currently ship to Alaska, Hawaii, U.S. territories or outside of the country. Some locations, especially remote areas, may incur additional shipping charges. Our customer service team will inform you if this applies to your order.

Processing:

All orders are processed and shipped as soon as they are available. All items vary in ship time and it depends on the size, weight, and destination. When the item becomes available for shipping you'll receive a confirmation with estimated time frame. Lead times are subject to change but we are here to keep you as up to date as possible.

Standard Shipping: If an item is in stock typical ship time is 5-10 business days for delivery.

White Glove Delivery Service: For large furniture items, we offer an upgraded white glove service that includes delivery, unpacking, and assembly. Delivery times vary, but you will be contacted to schedule a convenient delivery date.

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. For oversized and large orders a custom quote can be provided.

Delivery Times:

Delivery times are estimated and not guaranteed. While we aim to deliver within the provided timeframes, external factors like weather, holidays, or third-party carrier delays may affect delivery schedules.

Delivery Restrictions:

Certain products, especially oversized or fragile items, may be subject to delivery restrictions based on size or destination. We will notify you if any of your items fall under these restrictions.

Damages or Lost Items:

If your items are damaged during shipping or if your package is lost, please contact our customer service team at hello@arbor-row.com within 48 hours of delivery. We will work with you to resolve the issue, either through a replacement, return, or refund.

Incorrect or Incomplete Shipping Information:

Please ensure that your shipping address is correct and complete at the time of purchase. If an incorrect address is provided and the package is returned, additional shipping fees may apply to resend the order.

If you notice an error in your shipping address, please contact us as soon as possible to update the information before the order is shipped.

Signature Requirement:

For some deliveries, especially higher-value or bulky items, a signature may be required upon delivery. Please be available to sign for your package at the time of delivery or make arrangements with the carrier in advance.

Contact - Arbor Row - Checkout

Returns or Exchanges

In the event an item does not work out as intended or you have changed your mind we accept returns on select items within 15 days of delivery.

Non-returnable items: Custom-made furniture, final sale items, and products marked as "Non-returnable" are not eligible for returns.

To initiate a return, please contact our customer service team at hello@arbor-row with your order and reason for the return.

Refunds will be issued to the original payment method once the returned item(s) have been inspected and processed. Please allow 3-5 business days for a return to be inspected and processed. Please note that it may take 5-10 business days for the refund to appear in your account.

Shipping charges are non-refundable unless the item was defective or damaged upon arrival. Refunds are made to the original form of payment less the shipping fee.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your delivery. We will assist you with a return, replacement, or refund.

Be sure to keep the original packaging and take photos of the damage, as they may be required for your claim.

Return Shipping:

Our customer is responsible for return shipping costs unless the item is defective, damaged, or the wrong item was sent. In such cases, we will provide a return label free of charge.

For large or bulky items, we may arrange for a pickup. Additional fees may apply, which will be communicated at the time of the return.

Cancellations:

Orders can be canceled within 24 hours of placing the order. After this period, cancellations may not be possible, as items could be in production or already shipped.

Contact - Arbor Row - Checkout