Harbor Gray

Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays) after your order is placed. Once your order ships, you’ll receive a confirmation email with tracking information.

During high-volume periods (product launches, holidays, sales, or pre-orders), processing times may be slightly longer. We appreciate your patience while we get your Slouch Couch ready for its journey.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times (after processing):

Standard Shipping: 3–7 business days

Expedited Shipping (if available): 2–3 business days

Delivery times are estimates and may vary due to carrier delays, weather, or peak shipping seasons.

Pre-Orders

If you purchase a pre-order item, your order will ship during the timeframe listed on the product page at checkout.

Pre-order items ship once inventory arrives

Orders containing both in-stock and pre-order items may ship together unless otherwise noted

Estimated ship windows are not guaranteed dates, but we always work to ship as early as possible

If plans change and you’d rather not wait, just reach out—we’re happy to help.

Shipping Confirmation & Tracking

Once your order ships, you’ll receive an email with tracking information. Please allow up to 24 hours for tracking to update after you receive the confirmation.

Address Accuracy

Please double-check your shipping address at checkout. Slouch Couch is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

If you notice an error right after placing your order, contact us immediately and we’ll do our best to help before it ships.

Lost, Stolen, or Delayed Packages

Once a package is in the carrier’s possession, delivery timing is controlled by the shipping provider.

If your package shows as delivered but you can’t locate it, please check with neighbors or your local carrier first

If a package appears lost or significantly delayed, contact us and we’ll help investigate and find a solution

International Shipping

International shipping availability, rates, and delivery times vary by destination and are shown at checkout.

Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Questions?

We’ve got you. If you have any questions about shipping, timing, or your order status, reach out to us at:

📧 help@getslouchy.com (or your preferred support email)

We’ll always do our best to keep you informed and get you slouching as fast as possible.

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Slouch Couch 30-Day Return Policy

We want you to love your Slouch Couch. If you don’t, no hard feelings.

You’ve got 30 days from the date of delivery to decide if it’s a keeper. If it’s not working out, here’s how returns work:

Eligibility:

Item must be clean, unused, and in original condition

Returns must be requested within 30 days of delivery

Proof of purchase (like your order number) is required

How to Start a Return:

•Email us at help@ getslouchy .com with your order number and reason for return

•We’ll send you return instructions and a shipping label (if applicable)

•Once we receive your item and confirm it’s in returnable condition, we’ll process your refund

Refunds:

Refunds are issued to the original payment method

Original shipping charges (if any) are non-refundable

Return shipping may be deducted from your refund unless the product is defective or we messed up

Got a problem with your couch?If your Slouch Couch arrived damaged or defective, we’ll make it right—just reach out and we’ll take care of you.

We’re all about good vibes and better lounging. Let us know how we can help.

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