HAMPTON

Please read through the following terms and conditions before placing an order with us.

If an item is on promotion, it is non-refundable

If you are unsure about how a style may fit on you, or is suitable, please contact us first before placing an order.

Limited‑edition styles – Because of their rarity, we cannot accept returns for pieces from the Jacques Marie Mage Special Projects, Last Frontier, Heritage or Decade collections.

Recipients are responsible for any import taxes and duties, which are determined according to the tax regulations of their respective country.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@dickenseyeclinic.co.uk

Please note that returns will need to be sent to the following address:

Dickens Eye Clinic.

39 Main Street

Solihull

United Kingdom

B90 1UB

UK customers – Kindly return items via Royal Mail Special Delivery.

International customers – We can provide a prepaid returns label; if used, the label cost will be deducted from your refund.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions to: hello@dickenseyeclinic.co.uk

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Limited‑edition styles – Because of their rarity, we cannot accept returns for pieces from the Jacques Marie Mage Special Projects, Last Frontier, Heritage or Decade collections. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will be liable for return postage to us.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@dickenseyeclinic.co.uk

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