Gut Feel

Shipping overview

All orders are shipped directly from our UK-based warehouse. Our courier partners are Royal Mail and DPD.

Processing time

We aim to dispatch all orders within 1-2 business days. Our warehouse operates Monday to Friday and is closed during weekends & bank holidays. During busy periods, such as promotional events or seasonal peaks, dispatch times may be slightly extended.

Shipping rates

Standard UK delivery via Royal Mail costs £3.50 and is free on orders over £35. Express delivery via DPD costs £6.

UK Subscribe & Save customers receive free standard delivery on all subscription orders.

Delivery to Ireland costs £10 and is free on orders over £100 – this also applies to subscription orders.

Delivery estimates

Our standard Royal Mail service aims to deliver within three business days from dispatch.

DPD express delivery aims to deliver the next working day for mainland UK addresses, and within two working days for non-mainland UK. Orders must be placed before 12pm (noon).

Deliveries to remote locations – including the Scottish Highlands, St Mary’s, Isles of Scilly, Northern Ireland, Guernsey, Isle of Man and Jersey – may take an additional working day.

Orders shipped outside mainland UK, including Northern Ireland and the Republic of Ireland, may be subject to customs checks which can cause delays. Customs duties or import charges may apply and are the responsibility of the customer.

While we always aim for timely delivery, delays caused by bank holidays, peak periods, adverse weather, or courier disruption are unfortunately outside of our control.

International shipping

Due to ongoing reliability issues with international delivery services, we have temporarily paused shipping to most countries outside of the UK. We hope to resume this service as soon as we source a consistent and reliable solution.

Tracking your order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking link. Please allow a short period for tracking updates to appear, particularly during bank holidays or peak delivery periods.

Once your parcel is with the courier, we are unable to provide further tracking updates beyond what is shown via your tracking link. We recommend using the courier’s app to manage your delivery preferences and receive live notifications.

Lost or damaged parcels

If you are unable to locate your parcel, or if your parcel has become damaged in transit, please contact us within 7 days of the delivery date. After this time we cannot investigate with the courier and so are unable to make a claim or provide a refund/replacement.

Customers may be required to complete and sign an investigation form and provide any requested information. Failure to comply with these requirements may result in our inability to investigate or resolve the claim.

If your tracking shows no updates 7 days after the dispatch date, please let us know at your earliest convenience so we can investigate the with the courier accordingly.

Delivery responsibility and payment security

All orders are shipped to the delivery address provided at checkout. It is the customer’s responsibility to ensure that all billing and shipping details are accurate at the time of purchase.

We aim to dispatch orders as soon as possible once they have been processed. This means we are unable to make any changes to your order once payment is made, which includes changes to the delivery address, amending the order or cancelling the order.

If an incorrect/incomplete address has been given, we can only provide a refund (minus the delivery fee) once we receive the parcel back at our warehouse.

If a customer believes a transaction has been made fraudulently using their payment details, they must notify us as soon as possible so we can investigate. We reserve the right to provide order information, delivery confirmation, tracking data, and proof of delivery to payment providers and financial institutions in the event of a chargeback or payment dispute.

Failure to contact us prior to raising a chargeback may delay resolution, as we are often able to resolve delivery concerns directly and more quickly.

Contact us

If you have any questions regarding your delivery, or anything else, you can contact our dedicated support team at support@rhealsuperfoods.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@rhealsuperfoods.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@rhealsuperfoods.com .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.