Green Lacewing Larvae

Shipping, processing & order policy

Overview

At Airefinery, we deliver high-quality products thoughtfully designed to enhance your style, space, and living.

Our goal is to provide a seamless, transparent, and reliable experience from order placement to delivery, while maintaining the highest standards of quality, precision, and efficiency.

Processing, shipping & tracking

Processing time

Orders are typically processed within 1–4 business days before shipping.

Processing may include:

Quality inspection

Inventory verification

Product validation

Customization, if applicable

Final packaging and dispatch preparation

Processing time and shipping time are separate.

Complimentary shipping

We offer complimentary standard shipping on orders over $100.

This is applied automatically at checkout when your order qualifies.

Shipping options

Standard shipping

Estimated delivery: 3–10 business days after processing

Expedited shipping

Expedited processing and shipping may be available at discounted rates at checkout.

Tracking is included once the order ships.

Global delivery

Airefinery ships worldwide using trusted logistics partners, including:

DHL

FedEx

UPS

Regional carriers

Delivery timelines may vary based on destination, product origin, customs clearance, and carrier performance.

Order tracking

Tracking will be shared once your order clears final quality checks and is dispatched.

You may also be able to view tracking through your account, depending on the shipping method selected.

Custom & made-to-order products

Airefinery offers select custom and made-to-order products designed specifically for each customer.

Because these products are created or customized for you, they may require additional production time. In some cases, production may take up to 30 days, depending on complexity, material availability, and final quality review.

Important policy

Custom and made-to-order products are:

Final sale

Non-returnable

Non-refundable once production has started

Not eligible for cancellation after 24 hours of order confirmation

This allows us to reduce waste, support precision manufacturing, and deliver high-quality products aligned with your request.

Order cancellations & changes

Standard orders may be canceled within 6 hours of placement.

After 6 hours, cancellation may be subject to a processing fee of up to 10%.

Orders that have already been processed, customized, shipped, or dispatched cannot be canceled.

For cancellation or change requests, please contact:

wecare@airefinery.com

Estimated delivery examples

Domestic priority example

3 business days processing + 2 business days shipping = approximately 5 business days

International standard example

3 business days processing + 3–10 business days shipping = approximately 6–13 business days

These timelines are estimates and are not guaranteed.

Duties, taxes & customs

For international orders, duties, taxes, and customs requirements may vary by country.

Where applicable, additional charges or documentation requirements will be communicated during checkout, by the carrier, or by customs authorities.

U.S. customs requirement

Some international shipments may require additional verification, such as:

SSN

EIN

IRS verification

Importer information

If required information is not provided within 7 days, the order may be returned, delayed, canceled, or refunded where applicable.

Delivery delays

Airefinery is not responsible for delays caused by:

Customs clearance

Shipping carriers

Incorrect shipping information

Weather, holidays, or external events

Circumstances outside our control

However, we will do our best to keep you informed and support resolution where possible.

Depending on the situation, this may include a replacement, alternative product, store credit, or refund where applicable.

Quality & stock review

Before shipping, every order goes through a final quality and stock review.

If an item is unavailable, delayed, damaged, or does not meet our quality standards, we will contact you with available options, which may include:

Replacement

Alternative product

Updated timeline

Refund

Order lifecycle

1. Order received

Your order is placed and confirmation is sent.

2. Order confirmed

Payment is processed and inventory is reviewed.

3. Order processed

Quality checks, validation, and customization are completed.

4. Order shipped

Tracking is shared once the order is dispatched.

5. Order delivered

Delivery confirmation is completed by the carrier.

6. Order completed

The order is closed successfully.

Additional scenarios

Out of stock

If an item is out of stock and no suitable replacement is available, a full refund may be issued.

High-risk orders

Orders flagged as high risk may be canceled for security and fraud prevention.

Customer information required

Some orders may be paused if additional customer information is needed to complete processing, shipping, or customs clearance.

Important notes

Processing time and shipping time are separate.

Business days are Monday through Friday, excluding holidays.

Delivery timelines are estimates, not guarantees.

Tracking is shared once the order is shipped.

Custom and made-to-order products may take longer to produce.

Customer delays in providing required information may delay delivery.

Our commitment

We are building a demand-driven commerce system focused on:

Precision over excess

Quality over speed

Transparency at every step

Better products with less waste

Thank you for choosing Airefinery.

Contact

Airefinery Inc.Email: wecare@airefinery.com

Contact - Airefinery - Checkout

Effective Date: March 28, 2026 Last Updated: March 29, 2026

Overview

At AIRefinery, we design and deliver thoughtfully made products—powered by AI, design intelligence, and a global supply network.

Our return and refund policy is structured with precision to balance:— Customer confidence— Product integrity— Sustainable, low-waste operations

1. Return Eligibility — Standard Products

Returns are accepted under the following conditions:— Request submitted within 14 days of delivery— Item is unworn, unused, and in original condition— All tags and packaging intact

2. Non-Returnable Items

Certain items are not eligible for return or refund.

Custom & AI-Generated Products— Made-to-order items— Personalized or customized products— AI-generated designs created specifically for you

These are produced uniquely and cannot be resold.Non-returnable. Non-refundable. Non-exchangeable.

Final Sale Items— Marked as Final Sale at purchase

Hygiene & Sensitive Items— Swimwear, undergarments, or similar categories (if applicable)

3. Exchanges

Exchanges are offered for:— Size adjustments— Minor fit considerations (where applicable)

Subject to availability and eligibility conditions.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

— Replacement or full refund will be offered— Return shipping will be covered

Please contact us within 48 hours of delivery: wecare@airefinery.com

5. Return Process

Step 1 — RequestEmail: wecare@airefinery.com Include order number, item details, and reason

Step 2 — ApprovalEligibility review and return instructions provided

Step 3 — ShipmentReturn via trackable method(Customer responsible unless item is defective)

Step 4 — InspectionItems reviewed upon arrival

Step 5 — RefundProcessed within 5–10 business days upon approval

Return Address (for reference only)1260 Kirkland, Washington, USA

6. Refund Method

Refunds are issued to:— Original payment method— Or store credit (if preferred)

7. Shipping Costs

— Original shipping fees are non-refundable— Return shipping paid by customer (unless defect)

8. Order Cancellations

Standard Products— Cancel within 6 hours for full refund— After 6 hours: up to 10% fee may apply

Custom Products— Cancel within 24 hours only— After production begins: non-cancellable

9. Late or Missing Refunds

If a refund has not been received:— Check your bank or payment provider— Contact your card provider— Then contact us at wecare@airefinery.com

10. Business (B2B) Orders

Bulk & Wholesale— Final sale unless otherwise agreed— Returns only for defects or incorrect shipments

Custom / Production Orders— Non-returnable once production begins

Contract Orders— Governed by agreed commercial terms

Inspection Window— Issues must be reported within 5 business days

11. Risk & Responsibility

Responsibility transfers upon delivery.Transit issues are handled case-by-case.

12. Sustainability Commitment

AIRefinery operates a demand-driven model:— Reduced overproduction— Precision manufacturing— Lower environmental impact

This is why custom products are non-returnable.

13. Contact

Airefinery Inc. (Urbanheer Studio)1260 Carillon PointKirkland, WA 98033United States

wecare@airefinery.com

Contact - Airefinery - Checkout