Gray Lip Case + Lip Gloss

PROCESSING TIME

All orders are processed within 24 business hours after payment confirmation. If you place an order over the weekend or on a public holiday, processing will begin on the next business day.

SHIPPING TIME

Delivery times vary depending on the destination and the time your order is placed.

Spain:

•Standard: 2-3 business days

Europe &

United Kingdom:

•Standard: 4-9 business days

United States:

•Standard: 6-9 business days

Rest of the World:

•Standard: 7-11 business days

With Standard Shipping, your order will be delivered by your local postal service.

Please note that delivery times may fluctuate due to seasonal demand or stock availability. If you encounter any issues with your order, email us at info@urbanxtech.com or send us a DM on Instagram.

TRACKING

All orders are 100% tracked. You’ll receive an email with a tracking number and a link to track your parcel.

Please allow 24-48 hours for the tracking link to start showing shipping information.

DELIVERY ADDRESS

Please ensure you provide a complete and accurate delivery address when placing your order. We cannot be held responsible for lost shipments due to incorrect or incomplete addresses. Any fees for address corrections or re-labeling will be borne by the buyer

Contact - Urbanxtech - Checkout

At URBANXTECH we prioritize our customers and want you to be completely satisfied with your purchase. However, sometimes things don't go as planned and if there's any issue with the item you received, just let us know at info@urbanxtech.com, we will do our best to fix it and be satisfied.

DAMAGES AND ISSUES

If you receive a defective or incorrect item, email us at info@urbanxtech.com with clear photos showing the damage or error.

Submit those images via our website’s contact form for our evaluation.

Once approved, we will arrange free pickup of the item and process your refund or replacement at no cost to you.

RETURN

If you want to return the item, please contact us within 14 days of receiving the order at info@urbanxtech.com . If you have discovered our fault, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with an explanation. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Please ensure that the item is free from damage or signs of wear unless the product has a manufacturer ' s defect.

EXCHANGES

If you would like to exchange an item for a different size or design, please contact our customer support team for assistance. Exchange requests are subject to availability.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method you used when placing your order within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact - Urbanxtech - Checkout