Starter Set - Speed [GraviTrax]

Click & Collect

We provide an order collection service from our Castlemaine Office Supplies shop located at 40 Lyttleton Street, Castlemaine, VIC.Due to inventory spread between both the shop and our local warehouse, there can be wait times of up to 4 hours to fulfill your order ready for collection. Products from online orders are sourced from our online store, where stock is available, and will be transferred to the shop for collection. You can use our stock level indicator on product pages to see stock levels at our shop and our online warehouse.You will receive a notification confirming that your order is ready for collection. Please wait until you’ve received this email before coming into the shop. If you think you’ve missed the notification, please check your emails spam folder.Orders failed to be collected after 30 days of order fulfilment will be refunded minus a 20% restocking fee.

Australia Post & Australia-Wide Shipping - $14.99

Deliveries to "Australia-Wide Shipping" will be shipped by Australia Post or by Aramex (wherever applicable). In most circumstances Australia Post is our preferred shipping partner , however bulky and heavy packages may be sent via Aramex in serviceable areas.

International Shipping

We use a shipping calculator to provide shipping rates to international addresses, provided by Australia Post. While we work hard to make sure that the rates are accurate, if you believe that a shipping rate is inaccurate, please get in touch with us - we are very happy to provide a quote for your international order. Please allow 2-3 business days for us to source a delivery quote to your country.

Green Shipping

In our continued effort to reduce waste, your order may be packed in reused boxes and/or boxes made from recycled materials.We will also use reused packaging materials with a preference to use biodegradable or recyclable materials to fill your order to make sure that you receive your order in the best condition whilst also caring for the environment.

POLICY UPDATED: 10/12/2024

Contact - Castlemaine Office Supplies - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at shop@castlemaineofficesupplies.com.au . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at shop@castlemaineofficesupplies.com.au .

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact - Castlemaine Office Supplies - Checkout