Siete Grain-Free Churro Strips 142g

Domestic and International Shipping Rates

We ship Canada-wide and Internationally! Shipping charges for your order will be calculated and displayed at checkout.

All orders being shipped are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Due to world-wide postal service delays, orders may arrive later than the estimated delivery date.

Local delivery

Local delivery for the Charlottetown area is available for $10 fee through Charlottetown Express Delivery. Deliveries are available Monday-Saturday and typically made between 5pm-6pm. In order for same-day delivery, please ensure your order is made before 3pm or it will be delivered the next business day. Please specify any delivery requests in the order notes.

Local delivery for all other areas of PEI is available for a flat rate from Monday-Friday through MacInnis Express. Depending on what time your order is placed, it will be delivered the same day or next business day. To ensure same-day shipping, please confirm your order with us via phone.

In-store and Curb-side pickup

You can skip the shipping fees with free local pickup at our store located on 34 Queen Street in downtown Charlottetown. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up typically within 1hr. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 9am-6pm Monday-Saturday. When you arrive in-store, please provide us the name your order was placed under. If you require curb-side pickup, please call us at 902-892-6227 when you arrive and we will run your order out to you.

Contact - The Root Cellar PEI - Checkout

Online Orders

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging.To start a return by going to your original order email or using the chat box and providing your order # and item(s) you wish to return. If your return is accepted, we’ll send you a cost of return shipping. Once payment is confirmed we will s end you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Opened or used items are not eligible for return. Certain types of items cannot be returned, like refrigerated goods (foods, probiotics, etc.). Please get in touch if you have questions or concerns about your specific item prior to ordering.Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question via the chat box.

Contact - The Root Cellar PEI - Checkout