Gourd String Floor Lamp

Where are items located?

We have warehouses in California, USA and Asia, if the US warehouse is out of stock, we will ship the package to you from the Asia factory.

When will the package be shipped?

Packages are shipped within 2-4 business days of your order.

An email with package tracking information will be sent to your email after the shipment is shipped. If you can't find the email, please check your junk folder, otherwise it may be rejected by your email system, please contact us .

Our orders are usually delivered within 4-7 weeks (some countries may be longer, if you are unsure, please contact us to check). If the package does not arrive on time, you can contact us .

Shipping Method: Delivery time varies by shipping method. Shipping time depends on your location and the origin of the package.

Dekorfine Shipping Address Change PolicyAt Dekorfine, we process and prepare orders for shipment quickly to ensure the fastest possible delivery of your luxurious lighting fixtures. Because of this expedited process, we must adhere to a strict policy regarding changes to the shipping address.

1. Address Change Guarantee Window

Customers are guaranteed the ability to change the shipping address within 48 hours of placing the original order.

Within 48 hours of placing your order, If your request is submitted within this window, we can usually make the change before the carrier picks up the package, and there will be no additional charge.

After 48 hours, (Attempt Only & Potential Fees): After the 48 hours guarantee window has passed, we can only attempt to change the shipping address. At this stage, the order may already be with the fulfillment partner or carrier, and we cannot guarantee 100% success. If a critical change is needed, please contact our Customer Service team immediately at: support@dekorfine.com .

2. Liability and Fees for Post-Shipment Address ChangesOnce a package has been picked up by the shipping carrier (e.g., UPS, FedEx) and is in transit, changing the delivery address is difficult and often incurs significant carrier-mandated rerouting or interception fees.

If a customer requests an address change after the order has been processed for shipment (i.e., after carrier pickup), the following policy applies:

Customer Liability: The buyer will be fully responsible for all fees, charges, and surcharges associated with the rerouting, interception, or address correction performed by the shipping carrier.

Fee Collection: Dekorfine will collect these associated fees from the buyer. We will invoice the customer for the full cost of the address change, and the charge must be paid before the carrier will execute the reroute or before the final delivery is completed.

Failed Delivery: If the customer refuses to pay the rerouting fees, the carrier will return the package to Dekorfine. In this event, the original shipping costs and the carrier's return fees will be deducted from the customer's final refund.

Important Note: To avoid fees and delays, please carefully review your shipping address before completing your purchase.

Standard delivery on any order

All our packages are shipped with standard shipping., if you need faster delivery please contact our customer service team in advance.

United States and Canada

Orders are typically received in 28-40 days Canadian customers/ in 20-30 days American customers from date of order.

Australia and New zealand

FREE shipping for any order.

Shipping time with shipping 25-50 days or EMS 15-20 days + handling time.

All our products are made or assembled to order. Please refer to each product description lead time as certain items are made to order and can take up to 12 weeks.

Please note that due to the high taxes imposed by the United States on imported goods, all goods exported to the United States need to pay shipping costs in order to achieve a balance between income and expenditure. The specific shipping costs can be viewed on the checkout page.

How can I track my order?

You can contact us by email or contact us page, and we will reply the detailed track of your package by email. Or check your package tracking track through the Track Order Status page

Countries/regions supported for shipping

At present, we deliver to the following countries: Canada, United States, Mexico, Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Lithuania, Luxembourg, Monaco, Montenegro , Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and all Asian countries (including Taiwan and Hong Kong)

Will I Be Charged With Customs And Taxes?

In most cases, our parcels pass through customs without VAT payable. However, for larger orders or under certain circumstances, we may need to provide additional information to customs and cooperate with the buyer to provide necessary paperwork. Please note that each destination country has different import tax thresholds on the value of goods before import tax is chargeable.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

Changes to estimated delivery date.

We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:

•let you know,

•cancel your order; and

•give you a refund.

If your country is not listed please email us support@dekorfine.com and ask for shipping rate to your specific country.

if you need faster shipping service, please contact our customer service team in advance.

Special attention: Please choose standard shipping channels for Britain, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, Hungary, otherwise the customs may impose expensive import duties.

Are express options available?

Yes! Express options incur additional fees, please email us with your order and destination, we will then calculate a customized postage cost.

Average handling time?Estimated handling time: 1-3 weeks.Special items requiring customizing may incur an extra 3-4 working days.

Local import duties and taxes may be requested based on individual products, materials, or price thresholds. These vary by country. We are unable to predict or charge them in advance and will not be responsible for them should they be requested by the order receiving country.

We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.

Some products are made-to-order, please reference individual product pages for production/shipping lead times on made to order items.

We do not ship to the following countries / regions:

We do not ship to the following countries / regions:Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Democratic Republic of Congo, Republic of Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Svalbard and Jan Mayen, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Halma Republic, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique , Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe

If you are in the above countries, you still want to buy lamps.Please contact our customer service: support@dekorfine.com , we will calculate the transportation cost for you separately.

Contact - Dekorfine - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In order to be eligible for a return/exchange, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Generally, there are two reasons for return:

•If it is a product quality problem or transportation damage, we will provide free return and exchange services.

•If it’s just that the customer doesn’t like our lights, the customer needs to pay the shipping cost for the return and exchange.

•If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

The reasons caused by the consumer include the following:

•The customer personally thinks the product does not meet expectations.

•The customer personally thinks the size is too small or too large.

•The customer personally thinks the color does not meet expectations.

•The customer wants to return the product for personal reasons, such as a change of mind or no longer needing the product.

•The customer ordered the wrong item or the wrong quantity.

•The customer did not read the product description thoroughly and was surprised by features or specifications.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are certain that you will adore your order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right.

ELIGIBLE FOR RETURNS/EXCHANGES.

Customers are entitled to a refund for returns in the following cases:

•The product is damaged due to quality problems or transportation

•The item has not been used and Dekorfine 30-day return policy applies

•Any item returned to sender undelivered.

•Any item not delivered within 90 days.

All of the above are eligible for a full refund and replacement. We bear all costs for the above issues and guarantee 100% return/refund or free replacement.

NOT ELIGIBLE FOR RETURN/EXCHANGE.

Certain types of items cannot be returned:

•Products that do not qualify for our 30-day return policy.

•Orders or items valued at $5,000 or more,

•Bespoke, custom or special ordered products to your specifications.

•Bulb.

•Product not in original condition and packaging.

•We do not accept returns, cancellations, or exchanges for bulk orders of the same product ("bulk order": three or more of the same product). If you are ordering a large quantity of items, we recommend that you purchase one item first to confirm it meets your needs. If you have any questions, please contact us at support@dekorfine.com , and we will reply to you as soon as possible.

For items not eligible for return refunds, you will be responsible for your own return shipping costs. Shipping charges are non-refundable.

ORDER CANCELLATION

Cancelling orders is only possible within 3 days after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.)

If your order shows as already shipped, it cannot be canceled. If you insist on canceling the order, we will charge 30%-50% of the order amount as warehousing fees, order processing fees, and shipping costs. This fee will be deducted from your refund. This is because a series of costs are incurred as soon as the package is shipped. *Please carefully check your order before purchasing to ensure there are no errors.

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since you have received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

OUR RETURNS PROCESS

•Read our return policy above to determine whether your order qualifies to be refunded/returned.

•Submit an inquiry including your reason for return at support@dekorfine.com .

•We confirm the refund amount you qualify for depending on your reason for return and items in your order.

•We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund.

•You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.

•Notify us via email that you have sent your return and provide us with your tracking number if applicable.

•We will process your return within 3-5 business days of receiving your returned items.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at support@dekorfine.com .

CONTACT US

Phone: +1 800-715-9483EIN: 36-5016622CN Factory: Guzhen Town, Zhongshan City CNWhatsApp only: +1 (805) 666-1686

Company Name: Janedecor INCName: Xiao DongAddress: 1710 KELLER PKWY STE 5511 KELLER, TX 76248

Information

Phone: +1 800-715-9483‬ Email: support@dekorfine.com

Contact - Dekorfine - Checkout