GOLD MUNICH

Shipping Shipping Destinations & Delivery Times Portugal 🇵🇹 Delivery time: 1–2 business days Carrier: CTT Expresso Spain 🇪🇸 Delivery time: 2 business days Carrier: Correos Express Europe 🌍 Delivery time: 3–5 business days Carrier: DHL Shipping Details All orders are dispatched from our warehouse in Portugal Shipping costs are calculated at checkout Once your order is shipped, you will receive a tracking number via email Delivery Notes Delivery times are estimates and may vary during peak periods or due to external factors If delivery is unsuccessful, the carrier may attempt redelivery or redirect the parcel to a nearby pickup point Order Tracking As soon as your order is shipped, you will receive a confirmation email with your tracking number , allowing you to follow your delivery in real time. Questions? We’re here to help. geral@coolandshop.com Opens external website in a new window. Opens in a new window. Opens external website. Contact - COOLAND - Checkout

Refund policy We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at geral@coolandshop.com . Please note that returns will need to be sent to the following address: R. Dr Eduardo Santos Silva 261 Fração H, 4200-283 Porto - Portugal If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at geral@coolandshop.com . Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or…