GLP-1 Support Patch Pack

PatchAid prioritizes fast order processing and fast delivery. This page covers processing times, carriers, shipping costs, where we ship, signature requirements, international orders, and what to do if a package is delayed or lost.

At a glance

Same day processing

Orders placed before 12:00 PM ET are normally shipped the same business day.

Typical delivery

USPS Priority in 1 to 3 business days. UPS or FedEx in 1 to 5 business days.

Free shipping

Free standard shipping over $39 in the contiguous United States. Free FedEx 2 day over $99.

International

We ship worldwide. Free international shipping on orders over $100.

Order processing and cutoff times

We ship on business days only. Orders placed before 12:00 PM ET on a business day are normally shipped the same day. Orders placed after the cutoff, on a weekend, or on a holiday ship the next business day.

Carriers and delivery estimates

PatchAid ships with USPS, UPS, and FedEx. The carrier is selected automatically based on the shipping address and the service level you choose, so a specific carrier cannot be requested at checkout. USPS Priority typically arrives in 1 to 3 business days. UPS or FedEx typically arrives in 1 to 5 business days from the time we ship.

Shipping costs

Method

Estimated transit

Cost

Notes

Standard

1 to 5 business days

Free on orders $39 and over, otherwise $5.99

Contiguous United States. Carrier selected automatically.

FedEx 2 day

2 business days

Free on orders $99 and over, otherwise $9.99

FedEx guaranteed service.

Next day

1 business day

Quoted at checkout

Subject to availability and the daily cutoff.

Shipping rates are based on your order total after all discounts and coupons have been applied. Free standard shipping applies to the contiguous United States and excludes Alaska, Hawaii, Puerto Rico, and international destinations.

P.O. boxes, military addresses, and offshore states

P.O. boxes. We ship to P.O. boxes. Orders to a P.O. box are routed automatically through USPS, because FedEx and UPS do not deliver to P.O. boxes.

APO, FPO, and DPO addresses. We ship to APO, FPO, and DPO military addresses through USPS. Enter "APO," "FPO," or "DPO" as the city, use "AA," "AE," or "AP" as the state, make sure the ZIP code begins with 09, 34, or 96, and select "United States" as the country. Delivery includes transit to the military post office, usually 2 to 3 days, plus the additional time the military needs to move it to your location, which can take days or weeks.

Alaska, Hawaii, and Puerto Rico. Orders to Alaska, Hawaii, and Puerto Rico are charged by package weight and destination, calculated at checkout, and are not eligible for free standard shipping.

Signature required delivery and waivers

Some orders require a signature on delivery. Whether a signature is required is determined by the order value and the delivery address.

Signature required packages cannot be left unattended and must be signed for by an adult. If you are not available during the day, consider having the order delivered to your workplace or another address where someone can sign.

Waiving the signature

You may waive the signature requirement on a given order, but the request must reach us before the order ships. Email customer service at hello@patchaid.com before your shipment leaves our warehouse. A representative will confirm that the waiver was received and applied to your order.

If you waive the signature you release PatchAid and the carrier from responsibility for the package once the carrier marks it delivered. Signature requirements cannot be removed once an item is in transit. If the waiver was not requested before shipping and the package is returned, you are responsible for the return and reshipment fees.

Missed delivery attempts

If a signature required delivery is attempted and no one is available, the carrier follows its standard redelivery process. That varies by carrier and may include leaving a notice, holding the package at a local facility, or scheduling a redelivery. Check your tracking detail or contact the carrier for next steps.

Address accuracy

Please review your shipping address before you submit your order. A carrier address correction fee applies when a shipment has to be rerouted after it leaves our warehouse, or when the label is wrong because of a customer error such as a missing apartment number or an incorrect ZIP code. Carriers also charge us for the return of undeliverable packages, and those charges are passed through. We cannot reroute or redeliver an order to an address that was entered incorrectly without additional cost.

Holiday and peak season

Carriers run heavier volume during peak holiday periods and delays are common. Place orders early and consider an expedited method at checkout if a delivery date matters. Published transit estimates are not guarantees during peak season.

Weather and temperature sensitive shipments

Warm weather. If you are ordering in summer or into a hot climate, choose the fastest shipping method at checkout. We pack carefully, but FedEx, UPS, and USPS do not compensate for items damaged by heat in transit, and we do not replace or credit items that melted or were heat damaged after leaving our facility. If a carrier leaves packages outside at your address, consider avoiding chocolate coated bars and liquid protein drinks in hot months.

Cold weather. If you live where temperatures drop below freezing, consider that before ordering liquid products. We do not replace or credit products that froze or glass that broke because of freezing. Most of this damage happens after delivery when no one is home to bring the package inside.

Have packages brought inside. Where possible, have orders delivered somewhere they can be brought indoors right away.

If items arrive melted, place the unopened items in the refrigerator for about an hour. They will firm up again. The appearance may change but the taste and the nutrition do not.

Order tracking, changes, and cancellations

You will receive tracking updates by email when your package ships and when it is delivered. If you have opted in to text notifications you will also receive SMS updates. You can view tracking at any time by logging into your account at patchaid.com and opening the order.

Address changes. If your order has not shipped yet, contact customer service as soon as possible and we will try to update it. Once an order has shipped the address cannot be changed.

Changes and cancellations. Orders that have not yet shipped can usually be changed or canceled. Contact customer service as soon as possible. Changes are not guaranteed once an order has started processing, and an order that has already shipped has to follow the standard return process instead.

Lost, stolen, or delayed packages

If your tracking has not updated for several business days, if the package is marked delivered but you did not receive it, or if the package appears lost, contact customer service with your order number within 48 hours of the expected delivery date. We will open an investigation with the carrier and work toward a resolution. Where a signature requirement was waived, the carrier and PatchAid are released from responsibility once the carrier marks the package delivered.

Carrier delays caused by weather, natural disasters, customs, or other events outside our control are not grounds for a shipping refund, although we will help you file a claim where the service you paid for carries a delivery guarantee.

Refused and undeliverable packages

If a package is refused, or if the carrier cannot complete delivery after its normal attempts, it is returned to us. You are responsible for the carrier return charges and for the cost to reship the order, and those amounts are deducted from any credit.

International shipping

We ship to Canada, Australia, and almost every country in the world. Your shipping cost and the available options are shown in your cart before you check out. International shipments are priced by weight and destination. Free shipping is available on international orders over $100.

Countries we ship to include: Canada, Australia, the United Kingdom, Germany, France, Japan, South Korea, New Zealand, and many more. Contact customer service if you need to confirm your country.

Transit times. International orders typically take 10 to 21 business days, depending on the destination country and customs processing. We cannot guarantee delivery times on international orders because customs inspections are outside our control.

Duties, taxes, and customs. Customs policies vary widely by country and can result in import duties, delivery delays, or returned shipments. Our international prices cover the base shipping charge only. Customs duties, taxes, brokerage, and country specific fees are the responsibility of the customer, and PatchAid cannot be held liable for charges assessed by your local customs office or local carrier. Check your country's customs rules before you order, and confirm that the products you are ordering may be imported into your country.

Importer of record. When you order from us you are the importer of record and you must comply with the laws and regulations of the receiving country. Any fees charged to PatchAid because of non compliance are charged back to you. If items are returned for compliance reasons, a refund is issued for the merchandise only, less a restocking fee and any other charges incurred, such as quarantine, shipping, or warehousing fees assessed by customs in your country.

Currency. All prices on our website are listed in United States dollars. If you pay by credit card, your card issuer sets the exchange rate and shows it on your statement.

Guaranteed services and claims. Where an express service carries a delivery guarantee and the carrier misses it, you may be eligible for a refund of the shipping fees paid. Contact us and we will file the claim on your behalf. If the carrier accepts the claim we reimburse the shipping fees in full.

Returned international packages. If a package comes back to us because of an address error, because you refused it, or because customs would not allow the items into the country, you are responsible for the return shipping cost billed to us. If a package is held by customs and abandoned because the items are prohibited, no order credit is issued.

Frequently asked questions

Can I change my shipping address after ordering?

If your order has not shipped, contact customer service as soon as possible and we will do our best to update it. Once an order has shipped the address cannot be changed.

What if my package is lost or the tracking has not updated?

If tracking has not updated for several business days or the package appears lost, contact customer service with your order number. We will investigate with the carrier and work toward a resolution.

Do you ship to P.O. boxes or military addresses?

Yes. Those orders are routed automatically through USPS.

Can I cancel my order before it ships?

Orders that have not yet shipped can usually be canceled. Contact customer service as soon as possible. Once an order has shipped it has to follow the standard return process instead.

Why was my free shipping order charged shipping?

Free standard shipping applies to orders over $39 in the contiguous United States after all discounts and coupons. Alaska, Hawaii, Puerto Rico, and international destinations are excluded.

What carriers do you use?

USPS, UPS, and FedEx. The carrier is selected automatically based on the shipping address and service level.

Changes to this policy

This policy may change at any time without notice. The version posted at patchaid.com at the time you place your order is the version that applies to that order. If you are not sure whether an item qualifies, contact us before you ship anything back.

Contact us

Our customer service team can help you start a return, confirm whether an item qualifies, or check the status of a refund or credit.

•Email: hello@patchaid.com

•Phone: (866) 230-3615

•Website: patchaid.com

PatchAid25 Corporate Circle, Suite 118Albany, NY 12203

Products sold by PatchAid are foods, beverages, and dietary supplements. They are not medical treatments and are not intended to diagnose, treat, cure, or prevent any disease. Nothing in this policy is medical advice. If you have a diagnosed condition, are pregnant or nursing, or take prescription medication, talk with your own licensed healthcare provider before changing what you eat or supplement with. Any symptoms you experience should be discussed with that provider.

This policy applies to purchases made directly through patchaid.com. Purchases made from other retailers or marketplaces are governed by that seller's policy.

Last updated: August 1, 2026

Our Guarantee, Returns, and Refunds

PatchAid stands behind what we sell. Eligible items can be returned within 30 days of delivery. Every return must be approved before you ship it, and opened items qualify only when no more than one patch is missing.

At a glance

Return window

30 days from the delivery date.

Unopened items

Refund or store credit for the product price only. Original shipping is not refunded.

Opened items

Store credit or exchange when no more than one patch is missing.

Authorization required

An RMA number is required before you ship anything back.

Best price guarantee

We work to offer the lowest price available and we stand behind that. If you find an identical product listed for less by an authorized retailer, send us the link before or after you order and we will review it. If the request qualifies we will match or beat that price.

•The product must be identical, including brand, SKU, size, flavor, and quantity.

•The product must be currently in stock at the competitor.

•The advertised price must be the current, publicly visible price.

•Flash sales, clearance pricing, liquidation pricing, and stacked discounts are not eligible.

•We also honor regularly available competitor discount codes and coupons when they apply to the same product.

•Requests are reviewed case by case. Send the product link and the competitor link to customer service.

Return policy details

Returning sealed products

Unopened returns are accepted within 30 days of delivery. Choose a refund to your original payment method or store credit. The refund or credit covers the product price only. Original shipping and handling costs are not refunded. The item must be in its original, sealed packaging.

Returning opened products

Opened returns are accepted only when no more than one patch is missing from the package. Eligible opened returns receive store credit or an exchange for a different PatchAid product. Original shipping and handling costs are not included. If you exchange, any price difference applies and you are responsible for shipping on the exchange order.

How to start a return

•Contact customer service at hello@patchaid.com or (866) 230-3615 with your order number, the items you want to return, whether each item is opened or unopened, and your preferred resolution.

•Wait for your Return Merchandise Authorization (RMA) number. Our team reviews the request and sends you the RMA number along with return instructions and the correct return address.

•Pack the item securely, write the RMA number on the shipping label, and ship it back using a trackable method. Returns received without a pre-approved RMA number cannot be processed.

Authorization is required for every return. Contact customer service before you send anything back. Returns that arrive without an RMA number cannot be accepted, and packages sent without authorization may be refused.

Return shipping and packaging

The customer is responsible for return shipping costs. For items that arrived damaged or defective, PatchAid covers the cost of return shipping or replacement.

Package returned items carefully so they are not damaged on the way back to us. We cannot issue a refund or credit for products that are damaged during return shipping. We recommend a trackable and insured shipping method so a claim can be filed with the carrier if the return package is lost or damaged in transit. PatchAid is not responsible for returns lost in transit.

Refunds and store credit

Once your return reaches our facility we inspect it and then issue your refund or store credit. Refunds and store credit are processed within 7 to 10 business days after receipt and inspection. Refunds are issued to the original payment method used on the order. Depending on your bank or card issuer, it can take an additional billing cycle for the credit to appear on your statement. Store credit is emailed to the address on the order and can be used on any future order at patchaid.com.

Items that cannot be returned

•Products marked Final Sale at the time of purchase.

•Gift cards, which are not refundable and cannot be redeemed for cash.

•Items shipped to you as a replacement or an exchange.

•Opened packages that are missing more than one patch.

•Orders placed in violation of our Terms of Service, as described below.

Damaged, defective, incorrect, or missing items

If an item arrives damaged or defective, if you received something other than what you ordered, or if something is missing from your shipment, contact customer service within 7 days of delivery with your order number and photos where applicable. We will arrange a replacement, a credit, or a refund at no additional cost to you, and you will not be charged return shipping on a confirmed damaged, defective, or incorrect item.

If you receive the wrong item, please do not open it. Opening an incorrectly shipped product makes it impossible for us to exchange it. Contact us and we will arrange the exchange for the correct item.

Refused and undeliverable packages

If a package is refused, or if the carrier cannot complete delivery after its normal attempts, the package is returned to us. Carrier return shipping charges are deducted from any credit, and you are responsible for the cost to reship the order.

Exchanges

When you choose an exchange, the returned item is processed as store credit and the replacement is placed as a new order. Exchanges follow the same return window measured from the original delivery date. If the replacement costs more you pay the difference. If it costs less the balance stays as store credit. Items shipped to you as a replacement or an exchange are not themselves returnable or exchangeable.

Subscriptions, bundles, and gift cards

Subscription orders. Each subscription shipment follows the same return window measured from the delivery date of that shipment, and the same rules for opened and unopened items apply. Refunds and credits are based on the price you actually paid, including any subscription discount. To stop future shipments, manage the subscription from your account page or contact customer service.

Bundles and multi-packs. If you bought a bundle or multi-pack at a discounted price, the entire bundle must be returned to receive the bundle price back. Returning part of a bundle may cause the kept items to be repriced at individual retail value, and the refund or credit is adjusted accordingly.

Gift cards. Gift cards are not refundable and cannot be redeemed for cash. If an item purchased with a gift card is returned, the credit is issued back to the gift card or as store credit.

International returns

International orders follow the same return window. The customer is responsible for return shipping and for any customs charges, duties, or brokerage fees incurred on the return. The package must clear United States customs before we can process it. We are not responsible for packages lost or delayed by international carriers or customs authorities.

Purchases made for resale

PatchAid reserves the right to refuse returns for orders placed in violation of our Terms of Service, including purchases made with the intent to resell, bulk purchasing under aliases or false identities, and orders tied to unauthorized resale platforms. Returns are honored only for personal use purchases made in good faith.

Frequently asked questions

How long does it take to get my refund?

Refunds and store credit are processed within 7 to 10 business days after PatchAid receives and inspects your return. The refund is issued to your original payment method. Depending on your bank or card issuer, it may take an additional billing cycle to appear on your statement.

What if my order arrived damaged or defective?

Contact customer service within 7 days of delivery with your order number and photos of the damage or defect. We will arrange a replacement or a full refund at no additional cost, and you will not pay return shipping.

Can I return a subscription order?

Yes. Each subscription shipment follows the same 30 day return window from its own delivery date, and the same rules for opened and unopened items apply. To stop future shipments, manage the subscription from your account page or contact customer service.

What about bundles or partial returns?

A bundle or multi-pack bought at a discounted price must be returned in full to receive the bundle price back. Returning individual items may cause the kept items to be repriced at individual retail value, with the refund or credit adjusted accordingly.

Are gift card purchases refundable?

No. Gift cards are not refundable and cannot be exchanged for cash. If an item bought with a gift card is returned, the credit goes back to the gift card or is issued as store credit.

What about sale or promotional items?

Discounted items follow the standard policy unless they were marked Final Sale at purchase. Refunds are based on the price actually paid, not the original retail price.

What if I am ordering from outside the United States?

International orders follow the same 30 day window. You are responsible for return shipping and for any customs or duties incurred on the return, and the item must clear customs before we can process it.

How do exchanges work?

Your returned item is processed as store credit and the replacement is placed as a new order within the same 30 day window from the original delivery date. Any PatchAid product is eligible as a replacement. You are responsible for shipping on the replacement order.

Can I get a refund instead of store credit on an opened item?

Opened items are eligible for store credit or an exchange only. Refunds to the original payment method are available on unopened items returned within the 30 day window.

Do I pay for return shipping?

Yes on standard returns. We recommend a trackable method. For items that arrived damaged or defective, PatchAid covers the return or replacement shipping cost.

What happens if I send a return without an RMA number?

It cannot be processed. Always contact customer service first to get your RMA number and return instructions.

How does the best price guarantee work?

Send us the competitor product link. We verify the product, price, and availability, and if it qualifies we match or beat the price. Flash sales, clearance, and liquidation pricing are not eligible.

Can I return a product I bought with a subscription discount?

Yes. The refund or credit is based on the price you actually paid, including the subscription discount.

What if my order is missing items?

Contact customer service within 7 days of delivery with your order number and a description of what is missing. We will ship the missing items or issue a credit.

Changes to this policy

This policy may change at any time without notice. The version posted at patchaid.com at the time you place your order is the version that applies to that order. If you are not sure whether an item qualifies, contact us before you ship anything back.

Contact us

Our customer service team can help you start a return, confirm whether an item qualifies, or check the status of a refund or credit.

•Email: hello@patchaid.com

•Phone: (866) 230-3615

•Website: patchaid.com

PatchAid25 Corporate Circle, Suite 118Albany, NY 12203

Products sold by PatchAid are foods, beverages, and dietary supplements. They are not medical treatments and are not intended to diagnose, treat, cure, or prevent any disease. Nothing in this policy is medical advice. If you have a diagnosed condition, are pregnant or nursing, or take prescription medication, talk with your own licensed healthcare provider before changing what you eat or supplement with. Any symptoms you experience should be discussed with that provider.

This policy applies to purchases made directly through patchaid.com. Purchases made from other retailers or marketplaces are governed by that seller's policy.

Last updated: August 1, 2026