GlowPal Capy Nightlight

Order Processing

Processing Time: Orders are typically processed within 1-3 business days after payment is confirmed. During peak seasons or sales events, processing times may be slightly longer.

Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email will contain your order details and a confirmation number.

Shipping Rates & Delivery Times

Free Shipping: We are pleased to offer free standard shipping on all orders. No minimum purchase is required.

Delivery Time: Delivery times vary depending on your location. Standard shipping typically takes 7-15 business days. Please note that these timeframes are estimates and actual delivery times may vary.

Expedited Shipping: At this time, we do not offer expedited shipping options.

International Shipping

Availability: We currently offer international shipping to select countries. If your country is not available at checkout, please contact us to inquire about shipping availability.

Customs & Duties: International orders may be subject to customs fees, import taxes, and duties. These charges are the responsibility of the customer and are not included in the product or shipping costs. Please check with your local customs office for more information.

Order Tracking

Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order via the carrier’s website.

Tracking Updates: Please allow 24-48 hours for the tracking information to update after receiving your shipping confirmation.

Shipping Delays

Unexpected Delays: While we strive to ensure timely delivery, there may be unforeseen circumstances (e.g., weather, customs delays) that could affect shipping times. We appreciate your understanding and patience.

Lost Packages: If your package is delayed beyond the expected delivery time, or if tracking shows that it has been delivered but you have not received it, please contact us at support@glowpal.com for assistance.

Shipping Address

Accuracy: Please ensure that your shipping address is complete and accurate at the time of purchase. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate the change, but we cannot guarantee that we will be able to do so once the order has been processed.

Returns & Exchanges

Return Shipping: In the event of a return or exchange, customers are responsible for return shipping costs unless the product is defective or damaged upon arrival. For more details, please refer to our Return Policy .

Contact Us

Support: If you have any questions or concerns regarding shipping, please contact our customer service team at support@glowpal.com . We’re here to help!

Contact - GlowPal - Checkout

Our Commitment

At GlowPal, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process to ensure a hassle-free experience.

Returns

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of the delivery date.

Non-Returnable Items: Certain items are non-returnable, including gift cards and any products marked as "final sale."

Return Process:

•Contact our customer service team at support@glowpal.com to initiate a return. Please include your order number and reason for the return.

•Once your return is approved, we will provide you with instructions on how to send the item back to us.

•Please note that you are responsible for the cost of return shipping, unless the item is defective or damaged upon arrival.

Refunds

Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with obvious signs of use, missing parts, or not in their original condition).

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@glowpal.com .

Exchanges

Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@glowpal.com with details and photos of the damage or defect.

Exchange Process: Once your exchange request is approved, we will provide instructions for returning the defective item and will ship the replacement at no additional cost to you.

Return Shipping

Responsibility: Customers are responsible for paying for their own return shipping costs unless the item is defective or damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provided a prepaid return label.

Contact Us

Support: If you have any questions about our returns and refund policy, please contact us at support@glowpal.com . We’re here to help!

Contact - GlowPal - Checkout