Glossier You

At Fragrance Milking Factory, we are committed to delivering our unique fragrance samples to you in a timely and efficient manner. Below are the details of our shipping policy to ensure you have all the information you need regarding the dispatch and delivery of your order.

Dispatch Time

•Our dispatch time is 4 to 7 business days from the date of your order. This timeframe allows us to carefully prepare and package your selected fragrance samples with the utmost care and attention.

Shipping within Canada

•For orders shipped within Canada, we utilize Canada Post's untracked lettermail service. This method helps us keep shipping costs down for our customers while ensuring your order arrives directly to your mailbox.

Delivery Time: Please allow 4 to 12 business days for delivery after your order has been dispatched. The wide range in delivery times accounts for variations in distance, postal volumes, and processing times by Canada Post

Missing Order: Please reach out to us if your order has not arrived. We can not provide a refund or reshipment for lost orders due to an incorrect address provided by the customer.

Shipping to the United States

•For orders shipped to the United States, we use Canada Post's Tracked Packet service. This option provides both of us with the peace of mind that comes from being able to track the journey of your package from our facility to your doorstep.

Tracking: Once your order has been dispatched, you will be provided with a tracking number via email. This number allows you to monitor the progress of your shipment on the Canada Post website.

Delivery Time: While exact delivery times can vary due to factors beyond our control, you can generally expect your order to arrive within the service standard for Tracked Packet deliveries to the United States.

General Information

•Please note that delivery times are estimates and may be subject to delays due to weather conditions, postal service disruptions, or peak shipping periods.

•If you have any questions about your order's shipping status or our shipping practices, please contact us at info@fragrancemilking.ca . We're here to help ensure your shopping experience is as smooth and enjoyable as possible.

Thank you for choosing Fragrance Milking Factory. We appreciate your business and look forward to serving you with exceptional fragrances and service.

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At Fragrance Milking Factory, we take pride in the quality and uniqueness of our fragrance samples. Due to the nature of our products, we have a strict no refund or exchange policy. This policy is in place to ensure the integrity and exclusivity of our fragrance samples, as well as to maintain hygiene and customer safety.

Order Cancellation

We understand that sometimes plans change. If you wish to cancel your order, please do so before it has been dispatched. Orders that have not yet been dispatched are eligible for cancellation and a full refund. To cancel an order, please contact us immediately at info@fragrancemilking.ca . Once an order has been dispatched, it cannot be cancelled.

Problems with Your Order

We strive for excellence in every order; however, if you encounter any issues with your order, such as receiving the wrong item or a damaged product, please contact us within 48 hours of receiving your order at info@fragrancemilking.ca . Please include your order number, details of the issue, and any relevant photographs.

Upon receiving your complaint, we will conduct a thorough investigation and reach out with a resolution as swiftly as possible. While we cannot offer refunds or exchanges, we are committed to ensuring your satisfaction and will endeavor to resolve any issues in a manner that is fair and reasonable.

Contact Us

For any questions regarding our refund policy or if you need assistance with your order, please contact us at info@fragrancemilking.ca . Our customer service team is dedicated to supporting you and will respond to your inquiries as quickly as possible.

Contact - Fragrance Milking Factory - Checkout