GFW Lancaster Multi Unit - Grey

Delivery Information

Shipping Costs

We are proud to offer free delivery on orders over £99. For items under this amount there is a charge of £9.99 for delivery. There may also be a small charge for orders to certain parts of Scotland.

Shipping Information

Orders placed before 11am are available for next working day delivery for the majority of postcodes excluding Ireland, Northern Ireland, some Scottish postcodes and offshore islands. Enter your postcode at the checkout for price and lead times.

Our items are delivered using our own fleet of vehicles and reputable furniture couriers. With mattresses and divan beds being delivered to room of choice on a 2 man service.

Paypal Orders

When ordering through PayPal, you will leave our website and the transaction will go through with your default PayPal address details. This will override any previous address details entered into our checkout page. Therefore, pleasechange and confirm the required delivery address within your PayPal account.

Amendments/Cancellations

Once your order has been processed and you have received an Order Dispatch or Order Collection email, we are unfortunately unable to make any changes to your order.

Standard Delivery

We are proud to offer delivery on our website orders within the week, making us one of the quickest retailers online! We manufacture the majority of our divan beds and mattresses which means we can save you time and keep delivery times down to a minimum. What else do we do better than our competitors? We offer a delivery calendar so you can choose your preferred date making it really convenient for you.

Weekend Delivery

We can offer Saturday delivery for just £27.50 made payable through checkout. At this time we do not deliver on Sundays.

Damaged Goods

Before signing for delivery, if possible, please check for any damages or missing items.

If there are any issues, please sign for them on the delivery note as damaged or missing & report this to us within 48 hours by email to customerservice@bedfactorydirect.co.uk . If reporting damage, please enclose photos of the damage.

Please ensure you are happy with your order prior to installation as we are unable to accept returns or claims once any installation has started.

Contact - Bed Factory Direct - Checkout

If your item is damaged or faulty, we can organise the collection of the item once we’re informed via email within 14 days of delivery, all we ask is that the item is in the condition in which it arrived, and in its original packaging where possible.

Returning Divans, Mattresses & Headboards

Under The Consumer Regulations Act, Divans, Mattresses & Headboards can be returned due to change of mind as long as the hygiene seal has not been broken and not slept on.

As per the regulations you will need to inform us within 14 days of delivery, we will then provide you with a return address for our warehouse.

You will need to return the items using your own courier at your own expense, we highly recommend you request proof of collection & delivery, once a collection has been arranged, you must advise us of the booking details & tracking information.

If an item is reported as faulty within 14 days of delivery, you have a right to request a replacement or refund, If you report the fault after 14 days, we reserve the right to exchange for the same model or repair.

In all cases, we require proof of purchase and photographic evidence of the fault via email to customerservice@bedfactorydirect.co.uk

Bespoke (Custom Size) Products

All bespoke sized divans, mattresses and headboards can not be returned due to them being custom sized.

If a bespoke item arrives faulty, please contact us and we can arrange a repair or replacement

Returns & Refunds

Once your items have been returned to our warehouse, we will carry out an inspection of the goods.

Please note that if the goods have been damaged during transit back to us by your courier, it is our policy to reject the delivery and we would be unable to process a refund.

Any refunds will be processed within 5-7 working days of the items being returned and inspected at our warehouse.

Contact - Bed Factory Direct - Checkout