"Gemini" Stackable Rings

Last updated: July 27, 2026

This Shipping Policy explains how orders placed with ATL are processed, shipped, tracked, and delivered.

Delivery times and shipping costs may vary depending on the destination, selected shipping method, and order details.

Nothing in this policy limits any mandatory consumer rights available under the laws of your country or region.

Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from the estimated delivery time and includes payment verification, order preparation, packaging, and transfer to the shipping carrier.

Business days generally exclude Saturdays, Sundays, and public holidays applicable to the fulfillment location.

Processing may take longer during:

•Public holidays

•Major promotions or sales

•Periods of unusually high order volume

•Payment or fraud-verification reviews

•Address verification

•Unexpected fulfillment interruptions

If a significant processing delay affects your order, we will make reasonable efforts to notify you using the contact information provided during checkout.

Shipping Destinations

We currently ship to multiple countries and regions worldwide.

Shipping availability depends on the destination, carrier availability, local restrictions, product restrictions, and applicable laws.

If your country or region is unavailable during checkout, we are temporarily unable to accept orders for that destination.

If we discover after purchase that an order cannot be delivered to the address provided, we will contact you. If no suitable shipping alternative is available, the affected order will be canceled and refunded to the original payment method.

Estimated Delivery Times

After the order has been processed and transferred to the shipping carrier, the following estimated delivery times generally apply:

United Kingdom: 7–14 business days

Europe: 8–18 business days

United States and Canada: 10–20 business days

Other international destinations: 12–25 business days

The total estimated delivery period consists of:

Processing time of 1–3 business days plus the applicable estimated delivery time.

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may occur earlier or later due to:

•Customs clearance

•Local postal services

•Carrier operations

•Public holidays

•Weather or natural events

•High shipping volumes

•Incorrect or incomplete address information

•Events outside our reasonable control

Any more specific estimate displayed during checkout or in your order confirmation will apply to that particular order.

Shipping Fees

Available shipping methods and applicable shipping costs are calculated and displayed during checkout before payment is submitted.

Shipping charges may depend on:

•The delivery destination

•The selected shipping method

•The products and quantities ordered

•The package size or weight

•Any active shipping promotion

ATL may occasionally offer free or discounted shipping promotions. Any applicable conditions will be clearly displayed on the website, cart, or checkout.

Shipping prices and promotions may change for future orders, but a shipping charge already confirmed for an accepted order will not be increased after purchase.

Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation and verify:

•Your full name

•Your email address

•Your shipping address

•Your telephone number

•The products, colors, sizes, and quantities ordered

If you identify an error, contact us as soon as possible at:

📧 contact@useatl.store

Order Changes and Cancellations

To request an address correction, product change, or order cancellation, contact us as soon as possible.

Requests submitted within 12 hours after purchase have the best chance of being completed. However, changes and cancellations cannot be guaranteed after processing, fulfillment, or shipment has started.

Once an order has been transferred to the carrier, we may be unable to change the address or stop the shipment.

If an order can no longer be canceled, you may request a return after delivery in accordance with our Return & Refund Policy.

The operational 12-hour cancellation period does not restrict any mandatory cancellation or withdrawal rights available under applicable law.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing a tracking number or tracking link after your order has been dispatched.

Please allow up to 48 hours after shipment confirmation for the carrier’s tracking system to display its first update.

Tracking may temporarily display statuses such as:

•Label created

•Shipment information received

•Pre-shipment

•Awaiting carrier scan

These statuses normally mean that shipping information has been created but the carrier has not yet published its first physical scan.

International tracking may also pause temporarily while a package is traveling between countries, undergoing customs clearance, or being transferred to a local delivery provider.

A temporary lack of tracking updates does not necessarily mean that the package has been lost.

Split Shipments

Products from the same order may occasionally be shipped separately due to availability, fulfillment location, package size, or operational requirements.

When an order is divided into multiple shipments:

•The packages may arrive on different dates

•Each package may have a separate tracking number

•Receiving one package does not necessarily mean the entire order has been delivered

•You will not be charged additional standard shipping solely because we divided the order

Please review all tracking links before reporting an item as missing.

Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, brokerage charges, or handling fees imposed by the destination country, customs authority, or delivery provider.

If duties and taxes are collected during checkout, the applicable amount will be displayed before payment is submitted.

If duties and import charges are not collected during checkout, the recipient may be required to pay them directly to the carrier or local authority before or upon delivery.

These external charges may depend on:

•The destination country

•The declared value of the shipment

•The product category

•Local tax thresholds

•Local customs regulations

ATL does not control charges independently imposed by customs authorities, governments, carriers, or brokerage providers.

Failure to pay applicable charges or provide legally required customs information may cause a package to be delayed, refused, abandoned, or returned.

Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify the recipient’s name, street address, building number, apartment or unit number, city, region, postal code, country, and telephone number before completing the order.

Contact us immediately if you notice an error. We will make reasonable efforts to correct the information but cannot guarantee that changes can be made after processing or shipment has started.

If a package is returned or considered undeliverable because of an incorrect or incomplete address provided by the customer, additional shipping fees may apply before reshipment.

If a refund is requested instead of reshipment, actual shipping or carrier costs caused by the incorrect address may be deducted where permitted by applicable law.

This does not apply when the address error was caused by ATL or one of our service providers.

Delayed Shipments

If your order has passed the latest estimated delivery date, please review the tracking information and any messages sent by the carrier.

If the tracking has not updated for an unusual period or the package is significantly delayed, contact us at:

📧 contact@useatl.store

Please include:

•Your full name

•Your order number

•Your tracking number, when available

•Confirmation of the complete delivery address

We will review the shipment and, where appropriate, contact the carrier or fulfillment provider.

Lost Shipments

A package may be considered lost when the carrier confirms the loss or when it remains undelivered beyond a reasonable investigation period.

If you believe your package has been lost, contact our support team. We may need to complete a carrier investigation before confirming the appropriate resolution.

Depending on the circumstances, available remedies may include:

•A replacement shipment

•A refund to the original payment method

•Continued carrier investigation

•Another appropriate remedy permitted by applicable law

We will not require a customer to accept store credit when applicable law provides a right to a monetary refund.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

•Confirm that the delivery address is correct

•Check mailboxes, entrances, reception areas, parcel lockers, and other secure locations

•Ask household members, neighbors, building staff, or reception personnel

•Review any delivery photograph or carrier notice

•Allow up to 48 hours, as some carriers may update tracking shortly before the final handoff

•Contact the local carrier using the tracking number

If the package still cannot be located, contact us so we can review the delivery information and, where appropriate, open a carrier investigation.

Damaged Packages or Products

Please inspect your order after delivery.

If the package or product arrives damaged, contact us as soon as reasonably possible at:

📧 contact@useatl.store

Reporting visible shipping damage within 14 days after delivery helps us document the issue and submit a claim to the carrier. This requested period does not limit any longer mandatory consumer rights that may apply.

Please include:

•Your full name

•Your order number

•A description of the damage

•Clear photographs or videos of the product

•Photographs of the packaging and shipping label

Please retain the damaged product and original packaging until we complete our review.

If the damage is confirmed, we will provide an appropriate replacement, refund, or other remedy without charging additional standard shipping costs.

Refused or Unclaimed Packages

A package may be returned when delivery is refused, the package is not collected, the carrier cannot access the address, customs requirements are not completed, or applicable import charges are not paid.

Where permitted by law, actual shipping, return, carrier, or customs costs caused by an unjustified refusal or failure to collect the package may be deducted from an available refund.

No deduction will be made when the delivery failure was caused by ATL or when applicable law requires a different resolution.

Refusing delivery is not always treated as a valid return request. Customers wishing to cancel or return an order should contact us and follow our Return & Refund Policy.

Mandatory Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or replaces mandatory rights relating to:

•Delivery within an agreed or legally required period

•Delayed or undelivered orders

•Products damaged during shipping

•Incorrect or incomplete orders

•Refunds, replacements, or other legal remedies

•Risk of loss before delivery

If any provision of this policy conflicts with mandatory consumer protection law, the mandatory legal requirement will apply.

Contact Information

For shipping, delivery, or tracking assistance, contact:

ATL Customer Support📧 contact@useatl.store

Email or Phone - ATL - Checkout

Last updated: July 27, 2025

At ATL, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request an eligible return within 30 calendar days after your order is delivered.

Nothing in this policy limits any mandatory consumer rights available under the laws of your country or region.

Return Eligibility

To be eligible for a return, the item must:

•Be unworn, unused, and in its original condition

•Include its original packaging, tags, pouches, boxes, and accessories

•Show no signs of scratches, damage, alteration, misuse, or excessive handling

•Be accompanied by your order number or other proof of purchase

You may reasonably inspect the product as you would in a physical store. Where permitted by law, a refund may be reduced if the product has lost value because it was handled beyond what was reasonably necessary to inspect it.

To request a return, contact:

📧 contact@useatl.store

Please include your full name, order number, the item you wish to return, and the reason for the request.

After reviewing your request, we will provide the appropriate return instructions and return address. Please do not send a product to an address found on the original package without first contacting our support team.

Non-Returnable Items

The following items may not be returned under our voluntary return policy, except when defective, damaged, incorrect, or where applicable law provides otherwise:

•Gift cards

•Personalized, engraved, custom-made, or made-to-order products

•Products clearly identified as final sale before purchase

•Items that have been worn, altered, damaged, or misused after delivery

•Earrings or other products supplied with a hygiene seal when the seal has been opened or removed

Products purchased during a promotion or sale are not automatically excluded from returns unless they were clearly identified as final sale before purchase.

A final-sale or hygiene restriction does not remove mandatory rights relating to products that are defective, damaged, incorrect, unsafe, or materially different from their description.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at:

📧 contact@useatl.store

Reporting visible damage within 14 days after delivery helps us document the issue and submit a claim to the shipping carrier. This requested reporting period does not limit any longer mandatory consumer rights that may apply.

Please include:

•Your order number

•A clear description of the issue

•Clear photographs or videos of the product

•Photographs of the packaging and shipping label when relevant

After reviewing the case, we may provide an appropriate remedy, including a replacement, repair, full or partial refund, or another solution permitted by applicable law.

When the item is confirmed to be damaged, defective, or incorrectly supplied, ATL will cover reasonable return shipping costs or provide another return method.

Promotions, Bundles, and Free Gifts

Orders purchased as part of a bundle, multi-buy promotion, “Buy 2, Get 2 Free” offer, gift-with-purchase offer, or similar promotion are priced according to the promotional conditions in effect when the order was placed.

If the entire promotional order is returned, all qualifying products and promotional gifts must also be returned.

For partial returns, the refund may be recalculated based on the products you keep and the original promotional requirements. Where permitted by law:

•The remaining products may be repriced according to the promotion

•The value of an unreturned promotional gift may be deducted from the refund

•The order may lose its original promotional discount if it no longer meets the qualifying conditions

These adjustments do not limit mandatory rights relating to defective products or a valid statutory withdrawal from the entire order.

Exchanges

We do not currently guarantee direct exchanges.

For the fastest service, you may be asked to return the original item for a refund and place a new order for the preferred product, size, color, or style.

Any direct exchange is subject to approval and product availability.

Return Shipping Costs

For returns caused by a change of mind, ordering the wrong product, or no longer wanting the item, return shipping costs are generally the customer’s responsibility unless applicable law requires otherwise.

ATL will cover reasonable return shipping costs when:

•The wrong item was delivered

•The product arrived damaged

•The product is confirmed to be defective

•The issue was caused by our fulfillment error

•Applicable law requires us to cover the cost

We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.

Refund Processing

After receiving and inspecting the returned item, we will notify you whether the refund has been approved, partially approved, or declined.

If approved, the refund will be issued to the original payment method.

We normally initiate approved refunds within 5 business days after completing the return inspection.

After the refund is issued, your bank, card provider, PayPal, or payment provider may require an additional 5–10 business days to display the funds in your account.

If you have not received the refund after the applicable processing period, contact us at:

📧 contact@useatl.store

Original Shipping Charges

For voluntary returns caused by a change of mind, original shipping charges, expedited shipping charges, customs duties, import taxes, and other delivery-related charges are generally non-refundable, except where applicable law requires otherwise.

If the return is caused by a damaged, defective, incorrect, or misdescribed product, the appropriate shipping charges will be refunded where required.

For qualifying statutory withdrawal requests in the European Union, European Economic Area, or United Kingdom, the original standard delivery cost will be refunded. Additional costs resulting from choosing premium or expedited delivery instead of standard delivery may not be refundable.

European Union, EEA, and United Kingdom Right of Withdrawal

If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may have a statutory right to withdraw from an eligible online purchase within 14 calendar days after receiving the products, without providing a reason.

To exercise this right, contact us before the withdrawal period expires at:

📧contact@useatl.store

After notifying us, you must return the products within the period required by applicable law, generally no later than 14 days after communicating your decision to withdraw.

Products must be returned in accordance with the instructions provided by our support team.

We may withhold the refund until we receive the returned products or until you provide evidence that the products were sent back, whichever occurs first.

You are generally responsible for the direct cost of returning products under the statutory right of withdrawal unless:

•We agreed to cover the cost

•The item was damaged, defective, incorrect, or misdescribed

•Applicable law requires us to cover the cost

The statutory withdrawal right may not apply to clearly personalized products or sealed hygiene products after the hygiene seal has been opened.

Order Cancellations

To request an order cancellation, contact us as soon as possible at:

📧 contact@useatl.store

Cancellation requests submitted within 12 hours after purchase have the best chance of being completed. However, cancellation cannot be guaranteed once processing, fulfillment, or shipment has started.

If the order can no longer be canceled, you may request a return after delivery in accordance with this policy.

The operational 12-hour cancellation period does not limit any mandatory statutory cancellation or withdrawal right.

Late or Missing Refunds

If we have confirmed that your refund was issued but it has not appeared in your account:

•Check the original payment account again

•Contact your card issuer or payment provider

•Contact your bank, as pending refunds may require additional processing time

If the estimated processing period has passed, contact us at:

📧 contact@useatl.store

Mandatory Consumer Rights

This policy provides voluntary return rights in addition to any rights available under applicable consumer protection laws.

Nothing in this policy excludes, restricts, or replaces mandatory rights relating to products that are defective, damaged, unsafe, incorrectly supplied, misdescribed, or not delivered.

If any provision of this policy conflicts with mandatory consumer protection law, the mandatory legal requirement will apply.

Contact Us

For return, refund, cancellation, or product-related questions, contact:

ATL Customer Support📧 contact@useatl.store

Email or Phone - ATL - Checkout