Gemini Stackable Rings · Gold / Silver

1. Shipping Locations We proudly offer free worldwide shipping. We deliver to most countries globally. Delivery times and conditions may vary depending on the destination country.

2. Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays). During peak seasons (such as November, December, and January), processing times may be slightly extended due to high order volumes.

3. Estimated Delivery Times Standard Shipping: 8–14 business days, depending on the destination country.

Please note: These are estimates. Actual delivery times may vary due to carrier delays, customs processing, or extreme weather conditions. Some remote areas may require additional time.

4. Tracking Information Once your order has been shipped, you will receive an email notification with a tracking number. You can track your package through our website or via global tracking services such as 17Track. Please allow 48–72 hours for the tracking information to update after dispatch.

5. Address Accuracy It is the customer's responsibility to ensure that the shipping address entered at checkout is correct and complete (including house numbers, apartment/unit numbers, and postal codes). We are not responsible for packages that are undeliverable due to incorrect or incomplete addresses. If a package is returned to us or held by the carrier due to an address error, any re-shipping costs will be the responsibility of the customer.

6. Customs & Import Duties International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking your local customs regulations before placing an order.

7. Delays and Issues While we strive to meet all delivery estimates, we are not responsible for delays caused by customs clearance procedures, carrier-specific issues, local logistics strikes, or seasonal demand peaks. If your order has not arrived within 20 business days of dispatch, please contact us at info@thelumierejewelry.com and we will investigate immediately.

8. Failed Delivery Attempts If the carrier is unable to deliver the package due to "address unknown" or "no one available to receive," please contact the local carrier immediately using your tracking number to arrange a re-delivery or local pickup.

9. Contact For any shipping-related questions, please contact us at info@thelumierejewelry.com . We aim to respond within 24 business hours.

Email or Phone - Lumiere Jewelry - Checkout

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.You have 24 hours to cancel.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thelumierejewelry.com . Once your return is approved, we will generate a prepaid return shipping label and send it to you along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thelumierejewelry.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 60 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 60 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 60 business days have passed since we've approved your return, please contact us at info@thelumierejewelry.com .

Email or Phone - Lumiere Jewelry - Checkout