GEMINI COMIC FLASH MAILERS™

When do orders ship?

In most cases, we process orders on the next business day. Please expect your order to ship in 1-2 business days.

How long is the shipping time?

We ship using Ground services, which usually take 3-5 business days. Our most popular products are fulfilled at various locations in the US, so those products will usually take 2-3 business days.

How can I make sure that my order be delivered on time?

We obviously cannot speak for FedEx or UPS once your order leaves our facility. Occasionally packages are misrouted or lost in transit. Of course we guarantee that you will receive the order that you pay for. However, we do offer a No Hassle shipping protection service.

This optional service is automatically added to your cart at checkout. WIth this protection on your order, we will reship your order immediately if the original package is lost without waiting for the carrier to investigate. The only exception is if the original package has already been recovered and will arrive sooner that we can ship a replacement to you.

Can orders be expedited?

Due to the bulky nature of our packages, expedited shipping services are seldom feasible. A case of our Flash Mailers, for example, weighs almost 50 lbs. Trying to ship via expedited services costs over $200.

We do make some of our products available on Amazon Prime. If you are in urgent need of these products, you can take advantage of Amazon's 2 Day shipping on Prime products, but the prices for these products are more than our website to account for Amazon's fees.

Do you ship internationally?

For the same reason that we are unable to expedite our packages, we cannot practicably ship internationally. There are a few 3rd party sellers in Canada who carry some of our products, but we do not ship directly. If you are located outside the United States, you may consider checking our eBay store for products that qualify for eBay's Global Shipping program.

Contact - Gemini Comic Supply - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@geminicomicsupply.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@geminicomicsupply.com .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact - Gemini Comic Supply - Checkout