Gel Microfiber Down Alternative Pillow

Canadian Down & Feather Company ships on a best effort basis. While not guaranteed, most shipments will arrive within the timelines posted below.

(Please note that if you pay for expedited shipping, we will use that service, but we do require 1-2 business days to prepare and pack the product before it ships).

*The following information applies only to orders placed on www.canadiandownandfeather.com. Products purchased using third-party vouchers or coupons are subject to different fees.

Canada

Shipping Time:

British Columbia: 6 - 8 business days

All Other Provinces: 4 - 7 business days

Territories: 14 - 20 business days

Please note that UPS and FedEx do not ship to PO Boxes. Canada Post must be used for shipping to PO Boxes.

Shipping Cost:

All orders ship for Free!

United States

Shipping Time:

48 Contiguous States: 10 - 14 business days

AK & HI: 14 - 20 business days

Tracking information may not be displayed while the shipment is in transit from Toronto to the United States.

Shipping Cost:

All orders ship for Free!

All goods are shipped from Canada. Your order should not be subject to duties and taxes upon arrival. However, if you are charged duties, taxes, or import fees, please contact us with your invoice / receipt and we will reimburse you.

Mexico

Shipping Time:

6 - 10 business days.

Tracking information may not be displayed while the shipment is in transit from Toronto to Mexico.

Shipping Cost:

All orders ship for Free!

All goods are shipped from Canada. Your order should not be subject to duties and taxes upon arrival. However, if you are charged duties, taxes, or import fees, please contact us with your invoice / receipt and we will reimburse you.

Australia

Shipping Time:

6 - 10 business days.

Shipping Cost:

All down products and duvet covers ship for Free!

Other products are subject to a shipping fee. If you are ordering a mix of down-filled products or duvet covers and others (feather, microfiber, cases), place an order for your down products and duvet covers, and another, separate order for your other products to access free shipping for the eligible items.

All goods are shipped from Canada and are duty-free. There is no GST or brokerage fees for orders under $1000 AUD. However, if you are charged duties, taxes, or import fees in error, please contact us with your invoice / receipt and we will reimburse you.

Japan

Shipping Time:

5 - 9 days *Excluding Okinawa and remote islands

Shipping Cost:

All down products ship for Free!

Other products are subject to a shipping fee. If you are ordering a mix of down-filled products and others (feather, microfiber, covers), place an order for your down products, and another, separate order for your other products to access free shipping for the down items.

All goods are shipped from Canada. Canadian-made goods are duty-free under CPTPP. Consumption tax may be charged on goods over 10,000 yen.

International

Shipping Time:

Variable - please contact us.

Shipping Cost:

The shipping cost for international orders (outside of North America) is calculated at checkout based on the items added to cart. Down-filled products ship for free! All other products are subject to a shipping fee. If you add both down-filled products and other products to your cart, a shipping fee will be added for all items. Therefore, we recommend ordering down products separately from other (feather, microfiber, cover) products to access the benefit of free shipping.

All goods are shipped from Canada. Please note that duties, taxes and/or other import fees may be collected upon delivery.

ONLINE CUSTOMER SERVICE – REFUNDS & EXCHANGES

Products may be Exchanged or Returned for Refund within 30 days of purchase.

Certain conditions/restrictions may apply:

Goods being returned for exchange or refund must be received by CDFC no later than 30 days from the date of purchase of the item. Refunds shall be to the original form of payment and shall only be issued at the request of the original purchaser.

In order to return a product for exchange or refund to CDFC, the product must not be used. In accordance with the Ministry of Consumer Affairs’ strict health regulations, bedding products, if used even once may not be resold, and therefore may not be exchanged or returned.

All merchandise should be in original condition. Tags, labels and packaging should not be removed, torn, or discarded. Product must not be washed, soiled or damaged.

Exchanges and returns are only available on regular/current, in-stock merchandise. Goods may not be exchanged or returned for refund if they are deemed special order, clearance, custom order, demo-model, floor sample, discontinued, final sale, purchased on layaway, gift cards, and some health and personal care items.

CDFC may set certain times and dates when products that have already been purchased may not be exchanged or returned. In such case any products purchased would be granted an extended exchange/return time allowance equal to the period of time such restriction is in place. Ex. Boxing day/week.

CDFC may set certain times and dates when products that are purchased may not be returned or exchanged due to the nature of a sale. In such cases, CDFC will advertise/post such temporary changes.

Consumers returning products by courier/parcel delivery service should insure their products, as an exchange/return will only be honoured once the merchandise is received by CDFC in good condition.

Special charges are not refundable. Special charges include gift wrapping, custom work/labour, shipping/delivery, setup, cleaning/renovating, and other such charges.

Shipping charges or other special charges waived at purchase are deemed to have been charged and are not refundable in the case of an exchange or refund. Therefore, even if such charges were not originally charged at time of purchase, will be deducted from a refund or credit toward further purchases.

Returns should be sent to Canadian Down & Feather Company Inc., 135 St. Regis Crescent South, Toronto, Ontario, M3J 1Y6, Canada. Attention: Online Returns & Refunds.

Goods available for exchange and/or refund under this policy shall be limited to consumer purchases made and tendered at www.canadiandownandfeather.com and do not include CDFC products that are purchased on a third party website, at a dealer, through a distributor, or from a daily deal site or other voucher/coupon based system.

Vouchers and coupons redeemed at www.canadiandownandfeather.com are specifically not eligible for refund or exchange. With respect to the purchase of the coupon or voucher, the return and refund policies of the site, partner, and/or dealer where the voucher or coupon was purchased or received shall prevail.

Online Customer Service.Refunds and Exchanges 14.08.01

© 2004 - 2014 Canadian Down & Feather Company Inc., Toronto, Ontario M3J 1Y6