Gateway Sweet Tea

Thank you for choosing our Cirkul products! We are committed to providing you with efficient and reliable global shipping services. Below is our shipping policy, designed to help you understand the entire process from placing an order to receiving your package.

1. Global Shipping Coverage

We offer shipping to most countries and regions around the world. No matter where you are, we will do our best to deliver your Cirkul products right to your door. Please note that shipping times and costs may vary depending on your country or region.

2. Shipping Costs

Shipping fees are calculated based on your order total, delivery address, and the shipping method you choose. You will be able to view the exact shipping cost at checkout. For certain regions, we may offer free shipping or discounted shipping fees. Please check any ongoing promotions for more details.

3. Processing Time

All orders will be processed within 1-2 business days after being placed. Once your order is processed, you will receive an email with a tracking number. Processing time does not include weekends or holidays.

4. Shipping Methods

We partner with several reliable international couriers, including but not limited to:

DHL

FedEx

UPS

Postal ServicesYou can select your preferred shipping method during checkout. Different shipping methods may have different estimated delivery times.

5. Estimated Shipping Time

Estimated delivery times depend on your location and the shipping method chosen. Here are general shipping time estimates:

Domestic US: 3-7 business days

Canada: 5-10 business days

Europe: 7-14 business days

Asia: 7-15 business days

Other Regions: 14-30 business days

Please note that actual delivery times may vary due to customs processing, weather conditions, or other unforeseen factors.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties and import taxes, depending on the destination country/region. These fees are the responsibility of the recipient and may be due upon delivery. We recommend checking your country's import tax policy before placing your order.

7. Order Tracking

Once your order has shipped, you will receive an email with your tracking number. You can use this tracking number to monitor the progress of your order. If you encounter any issues while tracking your order, feel free to contact our customer support team for assistance.

8. Shipping Issues

If your package is lost or damaged during shipping, please contact our customer support team as soon as possible. We will assist you with the claims process. Please inspect your order upon receipt. If you notice any issues, you must contact us within 7 days to request a return or exchange.

9. Returns and Exchanges

We offer returns and exchanges for eligible items. For full details, please refer to our Return Policy page. Please note that any return or exchange shipping fees (if applicable) are the responsibility of the customer, and items must meet the return conditions.

10. Customer Support

If you have any questions about shipping or your order, please don’t hesitate to contact our customer support team. We’re here to assist you every step of the way.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at tonics.matter-71@icloud.com . Please note that returns will need to be sent to the following address: 2109 BUCHANAN DR, BAYTOWN, TX 77520 USAIf your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at tonics.matter-71@icloud.com .

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at tonics.matter-71@icloud.com.

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