Garvee Propane Fire Pit Table, 48-Inch Rectangular White Table with 50,000 BTU Burner, 304 Stainless Steel Fire Bowl, Hidden Tank and Removable Lid for Patio Heating

UPDATED: June 28, 2025

Delivery Times

Delivery times are estimates and not guaranteed. We strive to ship as quickly as possible; however, shipping carrier delays, weather conditions, and other unforeseen circumstances may affect delivery times. Please note that deliveries to rural areas may take longer than expected. Total Delivery Time = Processing Time + Shipping Time

Processing Time

Before shipping your order, we typically need 1-2 business days to prepare your products. Our daily cutoff time is 5:00 PM (PST) from Monday to Friday. This time includes strict quality control tests and careful packaging of items, and is separate from the shipping time.

Shipping Time

- Express Shipping: 3-5 Business Days - Truck Shipping (for Overweight Items): 7-10 Business Days

Shipping Rates

Garvee utilizes UPS, USPS, FedEx, and truck freight lines for order shipments. You will receive a shipping confirmation email detailing the carrier and estimated delivery date.

Shipping Notice

A shipping confirmation with a tracking number will be sent immediately after your order is shipped. Please note that some shipping companies may take up to 48 hours to update tracking information after receiving the package. Upon delivery, we will also send a reminder email. We recommend signing for your package to avoid loss. If you notice any discrepancies upon receipt, please contact our customer service team at support@Garvee.com.

Shipping Fees

1. Shipping Restrictions: We currently do not ship to the U.S. Virgin Islands, Puerto Rico, Hawaii, Guam, or Alaska.2. Address Change After Shipment: If you request an address change after your order has been shipped, the shipping carrier may impose a fee. Garvee will inform you of the cost and request payment for the associated fee. If the address change is unsuccessful, no fee will be charged. Garvee is not liable for losses resulting from failure to modify the address. 3. Reshipment Due to Delivery Failure: If the original delivery address is undeliverable, a reshipment fee will apply for the second delivery attempt, which will be your responsibility. Garvee is not liable for losses incurred due to undeliverable addresses. 4. Missed Delivery Appointment: If you miss a scheduled delivery appointment, a reshipment fee will apply for the second attempt, which will also be your responsibility. Garvee is not liable for losses due to missed appointments. 5. Additional Fees for Restricted Locations: Deliveries to locations with restricted access, such as universities, prisons, or country clubs, may incur additional fees, which will be your responsibility.

Things to Know

- Garvee cannot ship to P.O. Box addresses. - We do not ship to Alaska or Hawaii. - Some orders may be shipped in multiple packages. - Garvee does not currently ship to APO or FPO addresses due to export requirements. - Some gas-powered or volatile items (e.g., generators, engines, spray paint) cannot be shipped by air or express service due to regulations. - Title and risk of loss pass to you upon Garvee's transfer of the product to the shipping carrier. - Garvee only offers product sales services within the United States; sales services are not available in other countries.

Backordered Items

While we do our best to prevent backorders, they may occasionally occur. Items will be shipped as soon as our warehouse receives a new shipment. If a backordered item is discontinued or unavailable, it will be canceled from your order, and you will not be charged. Comparable or upgraded items may be available; please check our website or contact Customer Support at +1 888 891 2855 for assistance.

Ordering Gifts

Due to the size of some of our products, larger items will arrive in their original manufacturer’s packaging. Please be aware that the packaging may reveal the product contents. Description of Abnormal Logistics Situations1. Package StagnationIf your package has been stagnant for more than 3 business days with the status “Shipment Information Sent to FedEx,” please contact us with your order number. If your package is in transit but stuck at a station for more than 7 business days, please contact the carrier first for status updates, and then reach out to us at support@Garvee.com with your order number. If tracking shows your package was delivered but you cannot find it, we recommend contacting the carrier to inquire about the delivery address. Please submit a case to let them locate your package, then contact us at support@Garvee.com with your case number and order number. 2. Lost PackagesIf a package is lost during transit (before delivery), we will confirm the loss and compensate you based on your preference (resend or refund). 3. Package DelaysGarvee is not responsible for delays or rejections due to remote transportation delays, issues related to the consignee (e.g., address changes after shipment, incorrect addresses, incorrect contact information, refusal to receive), force majeure events (such as national or regional transportation interruptions due to weather, government actions, or natural disasters), or non-deliverable addresses during weekends or holidays. Garvee will reject any return requests arising from logistics delays (Express Shipping: 3-5 Business Days / Truck Shipping10-15 Business Days) for the reasons outlined above, categorizing such cases as "customer no longer needs the product." If a customer insists on returning the item under these circumstances, return shipping costs will be the customer’s responsibility. Furthermore, upon return of the package to our warehouse, the original shipping fee will not be refunded, and a 20% restocking fee will be deducted from the refund amount. Thank you for your understanding. 4. Package DamageWhile Garvee makes every effort to ensure prompt shipping and safe delivery, unforeseen circumstances may result in shipping damage. If any part of your order is damaged upon delivery and you did not note any damages on the delivery receipt, Garvee cannot guarantee compensation for such damages. Signing the delivery receipt without noting damage indicates that you have received the items in good condition. If you encounter damaged products upon delivery, please follow these steps: - Clearly indicate the condition of the damaged package on the delivery receipt before signing. - Retain a copy of the delivery receipt. - Contact our customer service within 1 business day at support@garvee.com. - Keep the damaged packaging materials for inspection, ensuring they include shipping label information. - Take photographs of the damaged items and packaging. Thank you for your cooperation in helping us resolve any shipping issues promptly.

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Order Cancellations

Should you wish to cancel an order, kindly send an email to our customer service at support@garvee.com. You will subsequently receive an email confirmation of your order cancellation.If your order has not yet been shipped, we will process a full refund, with all funds being returned to your original payment account. In the event that the order is already on its way, we will reach out to the shipping carrier to request the recall of the order and proceed with arranging your full refund. Should the recall attempt be unsuccessful, we request that you reject the delivery when the logistics service delivers the products.Upon the issuance of a refund, the money will be credited back to your payment account. For further details, please consult the table provided below.

Payment Method

Refund Processing Time

Note

Credit Card

Within 3-15 business days after receiving the refund email (depends on your card issuer)

We will not impose any processing fee on you

Paypal

Within 3-7 business days after receiving the refund email

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Klarna

Depending on your financial institution, it may take up to 14 days for the refunded funds to show in your account.

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30-day Return Guarantee

GARVEE offers a 30-day Return Guarantee. If you are not content with a product you have purchased from GARVEE, you have the option to return it within 30 days for a replacement or a refund, whichever you prefer. We will not cover the cost of shipping and handling unless the return is due to a mistake on our part.

To qualify for a return, the product must be in its brand new and unused state. All returns or exchanges must come with their original packaging unaltered. Any item that does not meet these conditions may not be eligible for a refund. Please note, used products are not eligible for returns and are subject only to our warranty policy.

To begin a return process, please email our customer support at support@garvee.com and wait for a confirmation email regarding your return.

Reasons Supporting Free Return

Please note: For any of the above return scenarios, contact us with the necessary pictures or videos. Once we have verified the issue, we will provide you with an appropriate solution.

Return reason

Note

DOA(Dead on Arrival)

•An item is physically broken or damaged.

•An item won't turn on.

•An item doesn't operate properly.

Problems Receiving the Product

•My order hasn't arrived yet, where is it?

•There are issues with receiving the delivery due to Customs (if applicable).

•I received my package, but it's missing one or more items.

Doesn't Match the Description

•I received a completely different item than what I ordered.

•The item I received is correct, but it lacks the functionality that was promised in the description.

Products Quality Issues

•I'm unable to make the product work and require assistance.

•An accessory, such as a cable, arrived damaged or is not functioning.

Missing Parts

•An item appears to be missing parts.

•An item seems to be missing accessories.

•An item is missing the manual.

Other Problems

•The return is due to an error on our part for reasons other than those previously mentioned.

Reasons Not Supporting Free Return

Note: For the return situations listed below, the buyer will be responsible for covering the cost of returning and restocking the item.

Return reason

Note

Logistics Reasons

•Arrived too late

•Not delivered by the specified date

•Incorrect address and phone number leading to delivery issues

Customer Reasons

•Don't want/need/like it

•Receive the item but change your mind/Does not meet my expectations

•Order by mistake

•Price changes/High shipping cost/Found better products.

•Accidentally broke the product.

Customer Operation Error

•Any damage resulting from the user's misuse will not be covered.

•Purchased the incorrect item due to user error.

GARVEE offers a 12-month repair warranty for all products purchased from garvee.com, covering defects in quality. The warranty period begins on the day the customer receives the package. If a product has been with a customer for more than 30 days, any returns and refunds will be handled in accordance with our warranty policy.

How to Return and Get a Refund/Replacement?

Step 1: Contact Customer Service Please send an email to our customer service at support@garvee.com with the reason for the return. Include any necessary photos or videos to help verify the problem with your order.

Step 2: Receive a Solution Once we receive your request, our customer service team will evaluate it and offer a resolution based on our return and refund policy.

Step 3: Agree on the Solution After reaching an agreement on the solution between both parties, our customer service team will provide you with the return instructions (Please do not send your return to the sender's address on your package).

Step 4: Return the Product If required, send back the product according to our instructions within 30 days. Upon receipt and inspection at our warehouse, our customer service team will proceed with the refund/replacement process. We closely monitor returns and will keep you updated via email. After your return has been received, please allow up to 1 week for us to process and inspect the contents.

Step 5: Refund Issuance You will receive your refund within 2-14 business days after the return process is completed. The exact timing may vary depending on your card issuer

In the Event of a Return, Who Is Responsible for the Costs?

GARVEE will absorb all costs related to internal shipping, import duties, and the restocking process for defective products. If our Quality Control (QC) engineers confirm that the returned products are indeed defective, we will provide compensation through repair, replacement, credit, or refund. On the other hand, if the returned products are found to be in good working condition after testing, GARVEE reserves the right to refuse responsibility and may impose a restocking fee at our discretion.For returning items that have been repaired to the customer, GARVEE fully covers the shipping costs. If a product is irreparable, a full refund of the initial product price will be made to the original payment method, or the customer will receive a brand-new replacement item.Please note that products received by GARVEE may be ineligible for a return and could be rejected under any of the following circumstances:

•Products not purchased from garvee.com.

•Products that are returned incomplete, without all the original accessories, including the box, manuals, parts, and any other items originally included at the time of purchase.

•Products with evidence of tampering or modifications.

•Products that do not match the item specified in the original order.

Return Address: 14650 Levey Lane, Houston, TX 77047Support Email: support@garvee.com Customer Phone Service: +1 888 891 2855 Kind Reminder: Please be aware that GARVEE does not cover the shipping costs for returns initiated by the customer. All returns require authorization from our customer service team. Upon receiving confirmation from customer service, make sure to follow their instructions carefully to carry out the return process.

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