Gaming Headset & Controller Stand

WHEN WILL MY ORDER BE SHIPPED?

Orders are usually processed and shipped within 3 working days of purchase.

Once the parcel is shipped, you will be emailed a shipping notification with a tracking number.

WHERE WILL MY ORDER BE SHIPPED FROM?

For US/DE/UK/ES/DE orders, we will ship directly on US/DE/UK/ES/DE .

*If an item is out of stock at our US warehouse, the order will be shipped from our warehouse in China.

For other orders, we will ship from our China warehouse.

DO I HAVE TO PAY FOR THE SHIPPING?

As usual all orders will be free shipping ,there also can choose the fast shipping but it need cost ,you will see it when you check out.

ESTIMATED DELIVERY TIME:

US orders: 5-15 business days. If shipped from the Chinese warehouse, it will take 10-25 business days.

Other orders: 7-25 business days. The specific shipping time is subject to the display on the checkout page.

Many countries have taken steps in response to the coronavirus (COVID-19) pandemic that impacts their postal operations and customer service. Delays in mail and package deliveries are common because of flight cancellations, staff reductions, government measures and other disruptions in workplaces and daily lives. Please refer to the website of your local post for information about specific countries.

WILL MY PACKAGE BE CHARGED CUSTOMS FEES?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.

These fees are not included in your OIVOGAMING order and/or shipping total. OIVOGAMING assumes no responsibility for duties incurred on your parcel. All fees must be paid by the parcel recipient.

WHY ISN’T THE TRACKING INFORMATION FOR MY ORDER AVAILABLE ONLINE?

The tracking information takes 1-3 business days (from the date of shipping) to update online. Please try to track your parcel after 2 business days to get your package status.

If the tracking information is not available after 3 business days, please contact our Customer Care Team for help via email to contact@oivogames.com .

I HAVEN’T RECEIVED MY PACKAGE 30 DAYS AFTER SHIPPING.

Most likely your package is delayed due to an unforeseen situation. No worries though, we will happily arrange a reshipment for you first. However, if you end up receiving both parcels, we request that you please pay for the second one.

If you don't want to wait any longer, we offer Money-Back-in-60-Day-Service for every buyer (Except in cases of Force Majeure). If you don't get your item(s) after 60 days from the date of shipping, you can open a dispute, we will issue a full refund to you first without any excuses. However, we sincerely hope you can repay if you eventually get the parcel after 60 days.

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Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at oivostore@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

*Kindly note that because parcels are shipped internationally and therefore handled by several postal services and airlines, it is inevitable that the exterior packaging will sustain some damage. Thank you for your understanding.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at oivostore@gmail.com.

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