FX Modern Path Light

Greenlist Shipping Policy

Effective Date: July 27, 2026

At Greenlist, we aim to provide the fastest shipping and most reliable service in the industry. Our goal is to get your professional-grade supplies to your job site or home quickly, reliably, and without surprises.

1. Shipping Rates & Free Shipping Offer

Free Ground Shipping: Most orders over $99.00 (before taxes) qualify for free standard ground shipping.

Flat Rate Shipping: A flat fee of $8.95 applies to all qualifying orders under $99.

Exclusions: While most items qualify for our shipping offers, Greenlist reserves the right to exclude certain heavy, oversized, or special-handling items from free or flat-rate shipping. Any applicable shipping surcharges will be clearly displayed in your cart at checkout prior to purchase.

Service Area: Shipping offers apply only to the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, or U.S. Territories.

2. Order Processing & Same-Day Shipping

Same-Day Shipping: Orders placed before 11:00 AM CST are typically processed and shipped the same business day.

Standard Processing: Orders placed after the cutoff, or on weekends/holidays, will be processed within 1–2 business days.

Inventory: We maintain a high in-stock rate; however, if an item requires additional processing time, your order may be held to ship all items together.

3. Carriers & Delivery Logistics

Carrier Selection: We primarily utilize FedEx. Greenlist reserves the right to choose the most efficient shipping method and carrier (including USPS or regional freight) for your specific order.

Split Shipments: To ensure the fastest delivery, we reserve the right to split your order into multiple shipments using different carriers without prior notification.

Signature Requirements: For security and to prevent theft, Greenlist reserves the right to require a signature upon delivery for high-value shipments or specific delivery locations. If a signature is required, it will be noted in your tracking information.

4. Out of Stock Items

We do not typically offer backorders. If an item is out of stock:

•The item will be canceled and refunded immediately.

•The remainder of your order will ship as scheduled.

5. Lost, Stolen, or Damaged Shipments

Transfer of Responsibility: Once a shipment is marked as "Delivered" by the carrier, responsibility transfers to the customer. Greenlist is not responsible for lost or stolen packages confirmed as delivered.

Damaged Goods: If your order arrives damaged, you must contact Greenlist Customer Service within 14 days of delivery.

Claims Process: Please provide photos of the damaged product and the original packaging. Once reviewed, we will arrange for a replacement or refund as appropriate.

6. Order Changes & Cancellations

To maintain our fast shipping speeds, we cannot combine multiple orders or add items to an order once it has been placed. Once an order has reached the "Shipped" status, it cannot be canceled but may be returned per our Return Policy .

Contact Us

Questions about your shipment? Our team is here to help:

Phone: 1-844-744-2777

Email: help@greenlistsupply.com

Customer Service: Contact Us

Contact - Greenlist - Checkout

Last Updated: July 27, 2026

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a refund within 30 days of receipt. We provide a prepaid shipping label for all approved returns over $25. Whether your item is brand new or lightly used, our process is designed to get you back to your project as quickly as possible.

1. Core Return Policy

30-Day Window: You have 30 days from the date of receipt to initiate a return.

Minimum Return Value: To maintain our commitment to providing prepaid return shipping, we require a minimum return value of $25. Items or combined returns totaling less than this amount are not eligible for return.

Condition Categories:

New/Unused: Items must be uninstalled and in their original manufacturer packaging to qualify for a full refund.

Used: Items returned within 30 days of receipt that have been opened or lightly used are eligible for return but are subject to a processing fee (see Section 3).

Ineligibility: Any items that have been altered or modified in any way are not eligible for return.

2. The Return Process

How to Start: You may initiate a return by contacting Customer Service directly at 1-844-744-2777 or sending us an email at help@greenlistsupport.com.

Authorization: All returns must be approved. Returns sent to our facilities without prior approval or a valid RMA (Return Merchandise Authorization) may not be accepted.

Free Return Shipping: We provide a prepaid shipping label for all approved returns that meet the minimum return value.

Inspection: Refunds are issued only after a visual inspection of the returned items at our facility to confirm their condition and eligibility.

3. Refunds & Fees

Restocking & Processing Fees:

New/Unused (Resellable): 0% Restocking Fee.

Used/Opened (Within 30 Days): 15% Processing Fee.

Defective/Damaged: 0% Restocking Fee.

Payment: Approved refunds are issued to the original form of payment. Please allow 5–10 business days for the credit to reflect on your statement.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged or is not what you ordered:

14-Day Reporting Window: You must report the issue within 14 days of receipt.

Evidence Required: You must provide photo evidence of both the product and the original packaging.

Resolution: Upon visual inspection of the evidence, we will provide a replacement first. If a replacement is unavailable, a full refund (including any applicable shipping) will be issued.

5. Non-Returnable Items

The following cannot be returned:

•Products modified beyond their original manufacturer state.

•Items missing the original packaging as received.

•Clearance or "Final Sale" items.

•Products not originally purchased from Greenlist.

6. Bulk & Large Orders

Returns for bulk or high-quantity orders require case-by-case approval and may be subject to additional conditions, including:

•Customer responsibility for return shipping costs.

•Specific restocking fees based on the nature of the items.

7. Exchanges

We do not offer direct exchanges. To receive a different product, please initiate a return for your original item and place a new order for the replacement item at your convenience.

Need Help?

Our team is available to assist you with your return or any product questions:

Phone: 1-844-744-2777

Email: help@greenlistsupply.com

Customer Service: Contact Us

Contact - Greenlist - Checkout