FW4C – 4 Port Intel® J3710

Protectli typically ships all custom Vault firewalls within 2-3 business days from the time the order is placed.

GENERAL

Our stock availability is determined by the units we receive from returns. As a result, once a Vault model or specific configuration is out of stock, we cannot guarantee when it will be available again.

SECTION 1 – SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

SECTION 2 – RETURNS

You have 30 days to return an item from the date you received it. If you don’t like it within 30 days, we will take it back. Period. Please refer to warranty & returns for full details.

SECTION 3 – DELIVERY TERMS

3.1 Transit Time

In general, domestic shipments are in transit for 2 – 3 days.

3.2 Fulfillment Time

Orders are usually fulfilled within 2-3 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

SECTION 4 – TRACKING NOTIFICATIONS

Upon fulfillment, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

SECTION 5 – IMPORT DUTIES & TAX

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Protectli encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Protectli at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

SECTION 6 – CANCELLATIONS

To initiate a cancellation, please reach out to us. If you decide to cancel your order before it has been dispatched, we are able to process your cancellation without issue. However, if an order has already been dispatched, while we will still issue a refund, please note that return shipping costs will be deducted from the refunded amount.

SECTION 7 – CUSTOMER SERVICE

For all customer service enquiries, please email us at support@recertified.protectli.com .

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WARRANTY

All Protectli Products (part numbers listed below) are guaranteed to be free from manufacturing defects for a period of 2 years from the purchase date for New - Opened Box and 1 year for Refurbished Vaults. If you believe you have a Protectli product that has a defect in material or workmanship, or has failed during normal use within the warranty period, please contact Protectli via any means listed on our website here . If the product is deemed to be defective, a bench tested replacement unit will be sent via ground shipment. If a more expeditious method of receiving a replacement is necessary, Protectli will work with the customer to make sure that defective products are as minimally business impacting as possible. Proof of purchase is required.

RETURN FOR REFUND

You have 30 calendar days to return an item from the date you received it. Your item just needs to have the receipt or proof of purchase. If you don’t like it within 30 days, we’ll take it back. Period.

In compliance with California Civil Code § 1723, our return policy summary is as follows:

•Returns are accepted within 30 days.

•Refunds will be provided back to the original payment method.

•Returned items must be in original condition with all packaging and accessories included.

For Return Merchandise Authorizations (RMAs), please ensure that the Vault and all included accessories are returned in the same physical condition as received, with all cords neatly wrapped and all accessories included. Any missing accessories or damage incurred during use or return shipment may result in a deduction from your refund to cover repair or replacement costs. Common issues with returns include, but are not limited to, missing power adapters, network cables, mounting brackets, components, and physical damage to the Vault and/or accessories.

We strongly recommend utilizing the original packaging to mitigate potential damage during shipping. Should the Vault or any accessories be found non-functional or damaged upon inspection, we reserve the right to adjust the refund amount accordingly. In such cases, we will provide photographic evidence and a detailed price breakdown for any necessary repairs or replacements.

To protect your return shipment, we advise you to insure the Vault and accessories. This will provide recourse in the event of damage during transit. If any issues arise with your return, please promptly contact our customer support team for assistance.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. Please allow 2-3 business days for your refund to post. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a reasonable amount of time, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Y ou will be responsible for paying for your return shipping costs.

If you paid for a specific carrier and a specific shipping method that money will not be included in the refund.

LIMITATIONS

This warranty does not apply to defects resulting from any Customer actions, such as mishandling, improper interfacing, operation outside of design limits, misapplication, improper repair, or unauthorized modification. No other warranties are expressed or implied. Protectli specifically disclaims any implied warranties of merchantability or fitness for a specific purpose. Protectli’s liability shall be limited to the actual purchase price of any defective unit or units of equipment to which a claim is made, and shall in no event include the Customer’s lost profits or goodwill, or any other direct, indirect, special, incidental or consequential damages whether based on contract, tort or other legal theory. Protectli shall not be liable for normal manufacturing defects or customary variances from specifications.

The industry-standard lifespan for eMMC drives is approximately 3,000 write cycles. However, we have stress-tested our Samsung 5.1a eMMC drives and exceeded 10,000 write cycles. Due to the inherently shorter lifespan of eMMC drives compared to traditional SSDs, we do not offer a warranty on the eMMC drives, even if an extended warranty is purchased. Most operating systems offer features that can greatly minimize or eliminate log writing, which can significantly extend the lifespan of eMMC drives over many years.

For warranty repairs for international customers outside of North America, the customer must bear shipping costs to and from Protectli and any duties, taxes, or fees associated with the return.

For End-of-life & End-of-sale items: Protectli regularly reviews end-of-life and end-of-sale dates for older models. In the case of a warranty claim for a product that is no longer available, Protectli reserves the right to deliver a newer model, equally or more powerful than the originally purchased model.

SPECIAL CONDITIONS

Products sold by Protectli are not designed, intended or authorized for use in applications intended to sustain or support life, in any nuclear facilities or any other application where the failure of the product could create a situation where catastrophic property damage, personal injury or death may occur. In the event that the Customer purchases or uses any Protectli products for any such unintended or unauthorized application, the Customer shall indemnify and hold harmless Protectli and its officers, directors, employees, agents, affiliates, successors and assigns against all claims, costs, damages and expenses (including reasonable attorneys’ and expert witness’ fees) arising out of or in connection with, directly or indirectly, any claim for property damage, personal injury or death associated with such unintended or unauthorized use, even if such claim alleges that Protectli was negligent regarding the design or manufacture of the subject product.

PROTECTLI PRODUCTS COVERED BY WARRANTY

FW2B Series

FW4B Series

FW4C Series

FW6 Series

V1200 Series

V1400 Series

VP2400 Series

VP4600 Series

VP6600 Series

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