Fully Clean Body Basics Gift Set

$8.95 FLAT RATE STANDARD DOMESTIC SHIPPING FOR ORDERS UNDER $75! FREE STANDARD DOMESTIC SHIPPING WHEN YOU SPEND $75 OR MORE!

SHIPPING CHARGES

Orders $0.00 to $74.99

Standard Domestic Shipping: $9.95 (Shipped Within 7-10 Business Days via USPS Priority Mail) Expedited Domestic Shipping: $19.95 (Shipped Within 5-7 Business Days via USPS Priority Mail) Standard Canada Shipping: $19.95 (Shipped Within 7-10 Business Days via USPS 1st Class Mail) Expedited Canada Shipping: $34.95 (Shipped Within 5-7 Business Days via USPS 1st Class Mail) Standard Mexico Shipping: $34.95 (Shipped Within 7-10 Business Days via USPS 1st Class Mail) Expedited Mexico Shipping: $49.95 (Shipped Within 5-7 Business Days via USPS 1st Class Mail) Standard International Shipping: $39.95 (Shipped Within 7-10 Business Days via USPS 1st Class Mail) Expedited International Shipping: $54.95 (Shipped Within 5-7 Business Days via USPS 1st Class Mail)

ORDER PROCESSING TIMES FOR STANDARD DELIVERY ORDERS

Standard delivery orders usually ship from our production facility within 7-10 business days after the order is placed; which includes 1-2 days of order processing time. Standard delivery times shown in the previous table reflect the business days the order spends being handmade in our production facility. Actual delivery times will vary depending on your geographical location and destination from USPS hubs.

Additionally, the order processing time for Standard delivery orders may be longer during peak holiday seasons, such as Mother's Day or Christmas, or immediately after a popular promotion. If you have questions concerning when your Standard order will be shipped from our production facility, please email Customer Service at orders@oversoyed.com.

All orders are shipped via United States Postal Service (USPS). If you would prefer not to have the USPS deliver your orders, please contact Customer Service.

EXPEDITED SHIPPING OPTION CUT-OFF TIMES

Items ordered by Sunday at Midnight (ET) be shipped by Friday. Items ordered after 3pm (ET) Monday will ship by the following Monday.

Applicable taxes & duties will be charged for deliveries to, and within, International destinations. PO Box, APO/FPO, Alaska, Hawaii, Puerto Rico and US territories are shipped via USPS Parcel Post.

NATIONAL HOLIDAYS

OverSoyed cannot ship packages on days that are US national holidays. The following dates are affected:

Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Eve Christmas Day New Years Day

Expedited orders placed during a national holiday, or during the weekend of a national holiday, will be delayed by at least 1 business day.

PERSONALIZED PRODUCT EXCLUSIONS

Shipping dates begins after the 5-7 days needed to complete your order.

ADDITIONAL CHARGES: OUTSIDE CONTIGUOUS UNITED STATES

Shipments outside the 48 contiguous United States may be subject to import charges and taxes which are the responsibility of the purchaser or recipient.

PRODUCTS RESTRICTED FROM AIR SHIPMENT

Certain products, such as products that contain high amounts of alcohol, cannot be shipped by air (Expedited Shipping). Delivery of these products is restricted to ground-shipment only within the contiguous United States. Please refer to the product page details to determine product shipment availability.

FREE SHIPPING EXCEPTIONS

Free shipping offer on orders over $75.00 is only available to orders shipped within the contiguous United States.

SHIPPING DISCLAIMER

Shipping charges and terms are subject to change without notice.

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We value you as a member of our family and care about your satisfaction!

We understand that it can be difficult to order new products online if you haven't experienced a brand before. We offer various sample and travel sizes in our bath, hair care, skin care, personal fragrance, and many other products so that you can experience scents and the quality of our handcrafted items prior to purchasing larger sizes.

Due to the nature of our products, we cannot guarantee the purity of merchandise once it has been shipped from us. For safety and hygiene reasons, this merchandise cannot be restocked or resold, therefore we do not accept returns on any products which have their safety seals removed.

Moreover, we cannot accept returns on the purchases of gift cards or gift certificates.

Lastly, all sale and clearance purchases are final, therefore, returns and exchanges cannot be accepted.

We will accept returns and exchanges on our hand poured candles and home fragrance products provided they are unused and are in their original packaging.

If you need to cancel your order, please call the OverSoyed Sales Team at (412) 463-3830 between the hours of 9:00 am - 5:00 pm ET (Monday - Friday), 9:00 am - 2:00 pm ET (Saturday & Sunday), or email us at sales@oversoyed.com. Please provide us with your order number and billing address.

Note: We cannot make changes to your order. If you need to make a change to your order, we suggest that you contact us by phone or email and ask to cancel the original order and submit a new order that has the changes you need. Additions to existing order can be made within 24 hours. Any additional shipping charges will be returned prior to shipment.

All items are handmade to order. All orders will ship within 7-10 business days. Requests for cancellation after 48 hours of placing your order will incur a 25% restocking fee. It's unfortunate that we need to institute this policy, however, as a small independent business, we cannot afford to make products only to have the order cancelled once they've been made, especially when we are very clear on our production and shipping times.

What you'll need for a Return:

- Your receipt (or packing slip in the case of web orders) - The credit or debit card used to make the purchase

Send Returns To:

OverSoyed Fine Organic Products Returns & Exchanges 557 6th Street Trafford, PA 15085

Please contact Customer Service prior to returning any items for a Return Authorization Code to be included with your return for faster processing.

Please also include a note with your contact number, return address, and what you would like in exchange for the returned item(s).

We will contact you if we have any questions on the return.

DAMAGED ITEMS

We pride ourselves on the highest quality standards, however the world is not perfect, and we all make mistakes sometimes. If for some reason there is something wrong with your order, we will make every possible accommodation to correct the problem. Returns must be authorized within 7 days of receipt. You must call or email us so we can issue you a Return Authorization Number or your returned package will not be accepted. Returns must be sent back to us within 14 days of receipt. Shipping charges to and from will be the responsibility of the customer.

If you receive a web or phone order with an item that is damaged, missing a component, or in some other way defective, please contact Customer Service at (412) 463-3830 or via email at sales@oversoyed.com before returning the product.

In order to initiate returns on damaged products, USPS requires a photograph of any damage. Photos can be sent via email to sales@oversoyed.com. Please include your order number when corresponding.

GRANTED REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@oversoyed.com.

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