Full Ceramic Bakeware Set

At From Where, we are committed to delivering your purchases efficiently and reliably. Please review our shipping policy below for important details about our shipping process.

Order Processing Time

•Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email

•You will receive a notification once your order has been shipped

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping: 5-7 business days

Expedited Shipping: 2-3 business days

International Shipping: Delivery times vary by location

Please note that shipping times are estimates and may vary depending on your location and unforeseen circumstances.

Special Circumstances: Backorders and Delays

We work hard to get your favorites to you in a timely manner, but sometimes items may be backordered or become unavailable due to supply chain disruptions. If this happens:

•We’ll notify you promptly with updates about your order status

•We’ll make every effort to source or restock the item for you

•If the item becomes unavailable, we’ll help you find a suitable replacement or offer a refund

We know delays can be a bummer, and we’ll always keep you informed every step of the way.

International Shipping

From Where ships worldwide! However, customs and duties may apply for international orders and are the responsibility of the customer. These fees are determined by your local customs office and vary by country.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can follow your package’s journey.

Missing or Delayed Packages

If your package is delayed or hasn’t arrived within the estimated timeframe, please contact us at hello @fromwhere .com with your order number. We’ll do our best to assist you.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions about shipping, feel free to contact us at hello @fromwhere .com .

Thank you for shopping with From Where!

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@fromwhere.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@fromwhere.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Special Circumstances Some items may be subject to special return conditions and may incur a return shipping fee . These include but are not limited to oversized items, limited editions, or products marked as “Final Sale.” If this applies to your item, we’ll inform you during the return approval process.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@fromwhere.com .

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