Front Rack

For orders in the contiguous United States, orders under $150 qualify for a flat rate $10 shipping charge. (All qualifying sums are pre-tax.) Select orders of $150 or more may qualify for free shipping. The flat rate shipping and free shipping offer does not apply to Hollywood Racks, which ships for a flat rate of$30 shipping charge per item. Palletized freight orders are subject to additional fees.

Alaska and Hawaii shipping costs: Rad now ships to select zip codes in these two states, subject to additional shipping charges. We do not ship to all zip codes in these states. For the shipping-eligible zip codes in Alaska and Hawaii, bike orders are charged $149 per bike. Accessories and parts ordered with a bike will ship for free except for Hollywood Racks vehicle racks and batteries. Accessories and non-warranty parts purchased separately from a bike are charged a shipping fee of $29 for orders under $150. Accessory & part orders over $150 ship for free, except for the oversized shipping charge for vehicle racks. Products excluded from the flat rate shipping and free shipping are: Batteries ($49 shipping charge per item) and Hollywood Racks ($30 shipping charge per item).

We do not ship to Puerto Rico, other US Territories, PO boxes or APO/FPO addresses.If you are a Canadian or European customer, please visit our Canadian or European websites for orders to those respective areas.

a. A shipping confirmation email will be sent to the email address provided for the order once the order has shipped. b. We will use FedEx or other parcel service to ship your order. We DO NOT ship to PO BOXES or APO. c. Orders containing discounted merchandise may take an additional forty-eight (48) hours to process. d. For all international orders, you must place the order via our Canadian or European websites, and all such purchases shall be governed by the respective Terms of Purchase located on those websites. You are solely responsible for ensuring you comply with all applicable local/state/federal regulations concerning the import and use of electric bicycles. Acceptance of orders outside of the United States shall be in RPB’s sole discretion. e. Online purchases made on our website at www.radpowerbikes.com cannot be modified or cancelled once an order is placed. This cancellation policy applies to online purchases for ebikes and accessories. In-store purchase orders cannot be modified or cancelled once the order is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences. f. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service. g. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms. h. For any third-party shipping outside of RPB’s normal shipping process, RPB cannot provide ANY additional shipping information or documentation. i. Orders placed through our online store (www.radpowerbikes.com) with the shipping address of an RPB retail location will be canceled. To purchase Products in-store, please locate an RPB retail showroom near you.

In order to undertake a valid return and receive a refund, you must start the return process by initiating a return on the “ Start a Return” page or by contacting RPB at support@radpowerbikes.com. No refund will be issued for any merchandise sent back to RPB that does not follow the above return process.

Order Cancellations: Online purchases made on our website at www.radpowerbikes.com cannot be modified or cancelled once an order is placed. This cancellation policy applies to online purchases for ebikes and accessories. Preorders ship based on the estimated time listed on the product page. In-stock orders typically ship within 2 business days of payment confirmation.

•Return to Sender / Refused Shipment : If an order is returned to the sender (RPB) or you refuse to accept delivery of the shipment, you will be responsible for paying return shipping fees on the merchandise. See applicable Return Shipping fee Schedule in subsection (h).

•Non-Returnable Merchandise: Rad will not accept returns of Thule Yepp Maxi Child Seats or helmets (any brand). Any spare or replacement parts purchased are not refundable or returnable to RPB. It is your responsibility to ensure order accuracy of spare or replacement parts (including but not limited to spare batteries, gift cards, and built & delivered or pro-built fees).

•Returns of New Bike: A customer may return any new bike to Rad within 30 days of receipt of the bike. The bike must be in new condition and in original packaging. Customers will be responsible for paying the $149 return shipping fees on the returned bike. See below subsection (h) for Return Shipping Fee Schedule. The return shipping fee will be deducted from your refund amount.

•Returns of Used Bike : A customer may return any bike that has been ridden to Rad within 30 days of receipt of bike as long as the bike has less than 20 miles on the odometer. The customer will be responsible for paying the $149 return shipping fees (see below subsection (h) for Return Shipping Fee Schedule) and a restocking fee of 30% of the original purchase price of the bike. The return shipping fee and the restocking fee will be deducted from your refund amount.

•Returns of Accessories and Merchandise: A customer may return any new or used accessories or merchandise to Rad within 30 days of receipt of the item, except as follows: Rad will not accept returns of Thule Yepp Maxi Child Seats or helmets (any brand). Rad will not accept returns of used Hollywood Rack bike racks. Bike racks must be new, unused, and in the original packaging to qualify for return. Customers will be responsible for paying return shipping fees on the returned item and a restocking fee of 30% of the original purchase price on the item(s). See below subsection (h) for Return Shipping Fee Schedule. The return shipping fee will be deducted from your refund amount.

•Return Shipping Fee Schedule: A return shipping fee will be assessed for any return (new or used) of merchandise to RPB. Shipping charges are based upon the merchandise/item weight and type. Please review below for return shipping fees for each item type:

Merchandise / Item Being Returned

Return Shipping Fee (per item)

Accessory

$10 (per shipment/shipping label)

For example:

if you are returning 2 accessories in one shipment on May 1, you will be charged $10. If you return 2 accessories on May 1 and then return 1 accessory on May 15, you will be charged $10 for each shipment, for a total of $20.

Hollywood Rack

$65

eBike or eTrike

$149

i. Refunds:

i. Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes.

ii. Refunds will be made after the Ebike is received and inspected.

j. Process: Please ship all approved returns using the shipping label provided during the return merchandise authorization process.