Fritz Ottoman

You deserve the best, and so does our product. That’s why we’ve worked to determine the best, most efficient shipping methods to get you the goods. We are a small business and you are emailing a real person. Kindness begets kindness y’all.

Scout ships through our in-house delivery team, or occasionally through a trusted third-party shipper. Delivery time to most locations within the US is one to four weeks depending on the distance from our warehouse in Dallas, TX.

The delivery team will unpack and move your order to the nearest indoor location (entryway, hallway, etc.) and dispose of all packaging. It is the buyer or receiver’s responsibility to inspect upon delivery, and to refuse receipt of any items in unsatisfactory condition. All custom orders and pre-order delivery time frames begin after the piece is complete or in stock at our warehouse.

New and unused Scout Label items may be returned at the customer's expense within 15 days of the received date for store credit, or a refund minus a 25% restocking fee. Outgoing shipping is non-refundable. Floor models, sale items, custom orders, and vintage items are sold 'as-is' condition with all sales final and no returns. Vintage items will show wear consistent with their age. Buyer should assume no restoration work has been performed by Scout unless otherwise specified. Listed price for all merchandise does not include shipping, packaging, or refinishing costs unless expressly noted. Sales discounted 30% or more off of retail are final and non-refundable.

External conditions beyond the control of Scout can affect the life expectancy of products. Scout neither assumes nor offers any warranty on Scout-label, vintage, or refinished/reupholstered items after they are retrieved from Scout Design Studio.