FridgeSmart

Last updated: January 25, 2026

This Shipping Policy explains how AgriTech North processes, ships, and delivers orders within Canada and to international destinations. By placing an order on our website, you agree to the terms below.

ORDER PROCESSING TIMES (HANDLING)

We prepare orders for shipment as quickly as possible.

Canada: Orders are typically processed within 0–1 business day.International: Orders are typically processed within 0–1 business days because international shipments may require additional preparation, documentation, and packaging.

Order cut-off time: Orders placed before 2:00 PM Central Time on business days generally begin processing the same business day. Orders placed after the cut-off are generally processed the next business day.

Business days: Shipping processing business days are Monday to Friday, excluding Canadian statutory holidays and our elective Indigenous Peoples’ Day holiday. Shipping handoff and carrier pickup may occur Monday to Saturday, depending on the carrier and service level.

SHIPPING WITHIN CANADA

Estimated delivery time: Most Canadian orders arrive within 1–5 business days after the order ships, depending on your location, carrier capacity, weather, and service level.

Remote and rural delivery: Deliveries to remote, rural, or Northern communities may take longer than the estimates above. If your community is regularly impacted by limited carrier routes, seasonal access, or extended transit lanes, we recommend allowing additional time.

INTERNATIONAL SHIPPING (OUTSIDE CANADA)

Estimated delivery time: International deliveries vary widely by destination. Most international orders arrive within approximately 5–15 business days after the order ships, but delivery can take longer due to customs processing, local carrier handoffs, weather events, and destination-specific disruptions.

Customs, duties, taxes, and brokerage fees: International orders may be subject to import duties, taxes (including VAT), brokerage fees, and customs charges assessed by your country. These charges are not included in our product prices or shipping charges and remain the customer’s responsibility. Customs authorities may also delay delivery beyond the estimates above.

No guaranteed delivery dates: International delivery estimates are not guaranteed. We cannot control customs timelines, border inspections, or local carrier delays.

SHIPPING METHODS AND RATES

LOCAL DELIVERY (DRYDEN, KENORA, SIOUX LOOKOUT AND SURROUNDING AREA IN ONTARIO)

We offer last-mile local delivery from our location at 250 Duke Street, Dryden, ON for eligible orders:

Within 10 km: $5.00 CAD flat rate; free on orders of $150.00 CAD or more

Within 11–50 km: $8.00 CAD flat rate; free on orders of $200.00 CAD or more

Beyond 50 km: $8.00 CAD flat rate, within our service area.

Local delivery eligibility and the applicable zone are determined at checkout based on your shipping address. Orders placed before 2:00 PM Central Time on business days are generally processed the same business day. Delivery scheduling for local orders will be communicated by our team after your order is confirmed.

Local delivery is available Monday to Friday, excluding Canadian statutory holidays and our elective Indigenous Peoples' Day holiday. Local delivery is not available to PO boxes.

SHIPPING METHODS AND RATES

We offer the following shipping methods. Base rates are shown below; your exact rate is calculated at checkout based on destination, cart weight, and dimensions.

Canada

•Standard Shipping: CAD $10.99; estimated delivery 1–5 business days after shipment

•Expedited Shipping: CAD $24.99; estimated delivery 1–3 business days after shipment

United States

•Standard Shipping: USD $9.99; estimated delivery 3–7 business days after shipment

•Expedited Shipping: USD $24.99; estimated delivery 3–7 business days after shipment

International (all other destinations)

•Standard Shipping: rates vary by destination, starting from approximately $11.99 CAD equivalent; estimated delivery 7–21 business days after shipment

•Expedited Shipping: rates vary by destination; estimated delivery 3–8 business days after shipment (4–8 business days for Asia-Pacific and Africa)

All rates are shown in the currency of the destination region at checkout. Any free-shipping offers or promotional thresholds will be displayed at checkout when available.

ORDER TRACKING

When tracking is available for your shipping method, we will email you a shipping confirmation with tracking details once your order has shipped. Tracking updates are provided by the carrier and may take 24–48 hours to begin showing movement after your label is created or your parcel is picked up.

ADDRESS ACCURACY AND DELIVERY DETAILS

Please double-check your shipping address at checkout. We are not responsible for delivery issues caused by incorrect, incomplete, or outdated addresses.

Address changes: If you need to update an address, contact us immediately at the support email below. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

Undeliverable or returned parcels: If a package is returned to us because of an incorrect address, an incomplete address, refusal, or failure to pick up from a depot, we may be able to reship it at the customer’s expense. If reshipment is not possible, we may issue a refund for the item(s) only, minus any non-recoverable shipping and handling fees, and any return-to-sender charges billed to us by the carrier.

PO boxes and special addresses: Some carrier services cannot deliver to PO boxes or require a physical address for delivery. If your order requires a signature, secure building access, or special delivery instructions, please include clear notes at checkout where available. We will attempt to accommodate all shipping addresses to the extent carriers permit them.

DELAYS, DISRUPTIONS, AND SERVICE INTERRUPTIONS

Delivery timeframes are estimates, not guarantees. Delays may occur due to weather, wildfires, floods, road closures, labour disruptions, carrier network congestion, remote-area routing, or customs processing (for international orders). If a shipment is delayed, we will support you in contacting the carrier and reviewing options.

DAMAGED, LOST, OR MISSING PACKAGES

If your order arrives damaged, contact us within 48 hours of delivery at the support email below with your order number, photos of the damage, and photos of the packaging, including the shipping label.

If your tracking shows “ delivered ” but you did not receive the package, first check around your delivery location, building mailroom, and with neighbours, then contact the carrier. If you still cannot locate the parcel, contact us within 3 business days of the delivery scan at the support email below. We will help you investigate with the carrier and determine next steps based on the carrier’s investigation outcome.

SUPPORT CONTACT

If you have any questions about shipping, delivery timelines, international customs, or tracking, contact us:

AgriTech NorthEmail: info@agritech-north.ca Phone: +1 (807) 323-2246

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We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

ReturnsWe accept returns for both defective and non-defective products.

Return MethodsYou can return items either in-store or by mail.To start a return by mail, you can contact us at info@agritech-north.ca . Please note that returns will need to be sent to the following address: 250 Duke StreetDryden, ON, P8N 1H4Canada

If you choose to return in-store, please bring your item and proof of purchase to our location.

Return Shipping

National and International return: Customers are responsible for arranging and paying for their own return shipping label. We recommend using a tracked shipping service, as AgriTech North is not responsible for return parcels lost in transit. If your item is confirmed defective, AgriTech North will reimburse reasonable return shipping costs upon receipt of proof of postage. If your item is not defective or damaged, the shipping costs are non-refundable.

In-store returns: No return shipping label is required. Please bring your item and proof of purchase to our location at 250 Duke Street, Dryden, ON.

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

ExchangesWe accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Payment Refunds Refunds are processed against the original payment method. If you paid by credit or debt card, please remember it can take some time for your bank or credit card company to process and post the refund too.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 days.

If more than 3 business days have passed since we’ve approved your return, please contact us at info@agritech-north.ca .

Restocking FeesThere are no restocking fees for returns.

Contact - AgriTech North - Checkout