Freestyle Libre Two Plus Sensor

This policy is applicable to (United Kingdom) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

SHIPPING COST£3.49 shipping of all orders in the UK

Delivery Terms:We use Royal Mail and DPD to deliver the product.

TRANSIT, HANDLING & ORDER CUT-OFF TIME DOMESTICALLY:Transit time is 3 Working Day (Mon-Sat)The order cut-off time will be 1 :00 PM. Time Zone: (GMT+00:00) Edinburgh, London

CHANGE OF ADDRESSWe cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@curedpharmacy.com however this is not guaranteed.

CancellationsIf you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Parcels Damaged In TransitIf you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Shipping Policy – Lost Parcels

At our company, we aim to ensure all orders are delivered safely and on time. However, in the rare event that a parcel is lost in transit, the following process applies:

If your order has not arrived within the expected delivery timeframe and is confirmed as missing, we will initiate an investigation with the courier responsible for the shipment. This investigation is required to determine the parcel’s status and must be completed before any further action can be taken.

Please note that resolution times for courier investigations may vary depending on the carrier and circumstances. We will keep you informed of any updates throughout this process.

Once the courier has completed their investigation and provided a final outcome, we will proceed accordingly:

•If the parcel is confirmed lost, we will offer either a replacement or a full refund, based on your preference and product availability.

•If the parcel is located and delivery is completed, no further action will be taken.

•If the investigation determines the parcel was delivered correctly, we will review the case further but may not be able to offer a refund or replacement.

We appreciate your patience and understanding while investigations are carried out, as this process is necessary to ensure accurate resolution.

TaxWe do not charge any kind of tax.

Phone: +441164646009Mail: info@curedpharmacy.comAddress: 27 Cobden House, Cobden Street, Leicester, LE1 2LB, United Kingdom

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Returning Products Initiative

You need to reach out to our Customer Care team before initiating any returns to confirm the eligibility of the item category.

Consumer Contracts Regulations

You must notify us about your dissatisfaction within 14 days after receiving your entire order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

We need the items back within 7 days after your notification email for us to process your refund. The costs of return postage remain your responsibility since they will not be refunded.

Items need to arrive back in perfect condition with all hygiene seals still attached. Health or hygiene requirements make a product unusable for return after unsealing.

Our pharmacy registration requires us to destroy all returned medications so please think carefully before ordering and returning items.

The Consumer Contracts Regulations allow us to decrease your refund amount for non-faulty products that show signs of usage or damage. The reduction will take the form of a value decrease, which could reach 100% of the item's worth.

How to Return Items

Contact us at info@curedpharmacy.com to begin your return process. The system will provide instructions for returning your product when it meets the return criteria. Send your returned items to us via postal services within seven days after receiving your returns form.

Repack the items carefully before sending them to:

27 Cobden House, Cobden Street, Leicester, LE1 2LB, United Kingdom

Make sure to include your order details in the package and get a "Proof of Postage" from the Post Office to protect against lost order situations.

Prescription items

Prescription items cannot be refunded once the prescription has been generated

What can't be returned?

As a regulated pharmacy, we are required to comply with strict health and safety standards. As such, certain items are exempt from our standard returns policy. Please note that the list below is not exhaustive, and these conditions do not affect your statutory rights:

•Perishable items, including food, confectionery, and baby milk

•Medicinal products or services that have been dispensed or purchased

•Cosmetics such as nail polish, makeup, hair dye, and perfume

•Products that have been opened, damaged, or no longer have their original manufacturer seal intact

•Any medicinal products or services provided on prescription or supplied under an NHS arrangement

•Expired items

•Any orders over £100 can not be returned.

We appreciate your understanding and are committed to ensuring the safety and well-being of all our customers.

Our customer service team can be reached at info@curedpharmacy.com or by dialling (+44) 116 464 6009 for all delivery issues. Your issue will receive our immediate attention.

This service is in addition to our standard services and is effective upon payment of the additional fee.

Damaged and Faulty Items

Under the Consumer Rights Act 2015, you can claim a refund for faulty goods within 30 days of receipt. The company will provide free replacement or repair service for the item. You can request a refund, including shipping costs, if the replacement item and the repaired item both prove defective.

The warranty does not extend to products that fail because of normal usage. Check any additional manufacturer's warranties for electrical items for extra coverage.

If you receive a product that appears damaged or faulty, please contact us through info@curedpharmacy.com.

Processing Refunds

We process refunds after receiving returned items and transfer the funds to the initial payment method. Your bank provider determines the time frame for processing refunds which typically takes 5-7 working days.

For Prescription Medication: Any cancellation will incur an admin fee of £30.

Refund Exclusions

Pharmacy-Only medicines or items with broken hygiene seals cannot be returned. Store-like inspections are permitted, but used items must be returned only when they are damaged or faulty.

We are not responsible for items lost or damaged in the post. Your items need proper packaging, and you should also get proof of the postal service. It takes 3-5 working days for your items to arrive at our facility. We do not provide exchange services for products sent by post. Expect to receive your refund within 14 days.Cancellation Policy

All orders approved by our pharmacy team will not be eligible for cancellation because we maintain expedited dispatch periods. Customers who have not received approval for their order can ask our customer service team to cancel it. We will attempt to cancel your request, but we cannot promise cancellation after your order enters the approval stage.

Please note for any prescribed medication orders over £60, a £30 refund charge will apply if a refund is requested for non-clinical reasons. This fee will be deducted from the total refund and covers third-party fees and administrative costs.

Liability

Our liability exposure for failing to deliver orders has a maximum value equal to the order price.

The following conditions apply in addition to our standard Terms & Conditions of sale.

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