Fractal Design Terra Jade SFF PC Case

At Pink Parsnip Computers, we aim to get your order to you as quickly and securely as possible. Below, you'll find all the details on our delivery options, timeframes, and costs to ensure a smooth shopping experience.

New PCS (built to order):

🚚 Standard Shipping – 7 working days ⚡ Express Shipping – 5 working days (Additional charge applies)

New PCS (Pre-built):

🚚 Standard Shipping – 3 working days ⚡ Express Shipping – 2 working days (Additional charge applies)

Delivery Options:

🚚 Standard Shipping – 3-5 working days ⚡ Express Shipping – 1-2 working days (Additional charge applies)

Order Processing:

•Orders placed before 11 AM will be processed the same day.

•Orders placed after 11 AM or on weekends will be processed the next working day.

•Tracking details will be provided once your order is dispatched.

Delivery Costs:

•These are automatically calculated on checkout, based on weight.

International Shipping:

🌍 We currently do not offer international shipping

Additional Information:

•We use trusted couriers to ensure safe and timely delivery.

•If your order is delayed or you experience any issues, our customer support team is happy to assist.

•Some larger or custom-built items may have longer delivery times – details will be provided at checkout.

💬 Questions? Contact us at office@pinkparsnip.co.uk for any delivery inquiries.

🚀 Order with confidence – fast and secure delivery with Pink Parsnip Computers!

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Pink Parsnip Computers Returns Policy

We want you to be completely happy with your purchase. Please read the following carefully, as this policy is written in line with UK consumer law.

14-Day Returns (Consumer Contracts Regulations 2013)

You have the right to cancel your order within 14 days of receiving your item if you change your mind.

To be eligible, the item must be returned in the same condition as received, with all original packaging, accessories, and manuals.

Custom-built PCs and made-to-order systems are exempt from change-of-mind returns. These may only be returned if faulty.

Customers are responsible for return postage costs when exercising their right to cancel.

Faulty or Damaged Items

All of our systems and components are fully tested before shipping, but if your item arrives faulty, damaged, or incorrect, please contact us immediately at office@pinkparsnip.co.uk .

In these cases, we will arrange a repair, replacement, or refund, and reasonable return shipping costs will be covered.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note, it can take additional time for your bank or card provider to process the refund.

Non-Returnable Items

Custom-built PCs (built to your specification) unless faulty.

Gift cards.

Items returned with physical damage, signs of misuse, or missing packaging/accessories.

How to Start a Return

To request a return, please contact us at office @pinkparsnip.co.uk with your order details. We will confirm the return instructions. Items sent back without contacting us first will not be accepted.

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