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🚚 Shipping Policy – ProTrendyz

Last Updated: 5/28/2026

At ProTrendyz, we aim to deliver your order as quickly and smoothly as possible. Below is everything you need to know about processing, shipping, and delivery expectations.

🕐 Order Processing

Orders are processed within 1–3 business days, excluding:

•Weekends

•Public holidays

•High-volume sales periods

During peak demand, processing times may be extended. If this occurs, we will notify you—no ghosting, just clear communication.

📦 Shipping & Delivery Estimates

🇺🇸 US Warehouse → US Address

3–7 business days

🌍 International Warehouse → US Address

5–12 business days (typical)

Up to 23 business days (rare cases)

These extended timeframes may occur due to logistics delays, customs processing, or carrier limitations. While rare, customers agree to allow this extended window before raising concerns.

🇺🇸➡🌍 US Warehouse → International

•Not available due to high international shipping costs

🌎 International Warehouse → International Address

5–25 business days, depending on destination and customs

⏳ Delivery Time Disclaimer

All delivery timeframes are estimates, not guarantees.

Delays may occur due to:

•Customs processing

•Carrier delays

•Weather or regional disruptions

•Logistics partner limitations

By placing an order, you acknowledge and accept these potential delays.ProTrendyz is under no obligation to provide refunds for delayed shipments, and all delivery times are estimates only.

🔍 Tracking Information

Tracking is provided once your order ships.

Please note:

•Tracking may take 1–5 business days to activate or update

•Delays in tracking updates do not indicate a lost or unshipped order

•Tracking data is dependent on carrier systems and may update intermittently

Customers agree to allow time for tracking updates before contacting support.Please use our logistic partners tracking tool if you are unable to see tracking updates: https://cjpacket.com

📬 WISMO (Where Is My Order) Policy

To ensure efficient support, customers agree:

•Not to submit “Where is my order?” inquiries

Before the processing window has passed, OR

Before tracking has had time to update, OR

Before the estimated delivery window has passed

Orders within these timeframes are considered in normal transit.

🌍 International Shipping & Customs

We ship worldwide 🌎

Customers are responsible for:

•Customs duties

•Import taxes

•Additional fees required by their country

ProTrendyz is not responsible for delays caused by customs clearance.

📫 Delayed or Lost Shipments

If your order appears delayed beyond the expected timeframe:

•Contact us at support@protrendyz.com

•We will initiate a carrier investigation if necessary

Lost Shipments

An order will only be considered lost if:

•Tracking shows no movement for an extended period AND

•The carrier confirms the package is lost

Once confirmed, we will offer a replacement or refund.

✏️ Order Edits & Address Changes

Need to update your address?

•Contact us immediately after placing your order

⚠️ Once an order has shipped:

•Address changes are no longer possible

•Customers assume responsibility for delivery issues caused by incorrect information

📦 Failed Deliveries & Returned Packages

If a package is returned due to:

•Incorrect address

•Failed delivery attempts

•Refusal to accept delivery

We may:

•Refund the order minus shipping costs, OR

•Reship the order at the customer’s expense

⚠️ ANTI-ABUSE & ENFORCEMENT CLAUSES

🚫 Premature Claims & Disputes

Customers agree not to file:

•“Item not received” claims

•Refund requests

•Chargebacks

before:

•The full delivery window has passed

•A reasonable investigation period has been allowed

Premature claims may be considered misuse of our policies.

📦 Proof of Shipment & Delivery

Orders with:

•Valid tracking numbers

•Carrier scan confirmations

•Delivery confirmation

are considered fulfilled and delivered.

Claims contradicting this evidence may be denied.

📡 Carrier Responsibility Clause

Once an order is handed to the carrier:

•Delivery is the responsibility of the shipping provider

•ProTrendyz is not liable for delays caused by third-party carriers

However, we will assist in resolving issues where possible.

🧠 Final Acknowledgment Clause

By placing an order, you acknowledge that:

•You understand processing and shipping timelines

•You accept potential delays and tracking limitations

•You agree to allow the full delivery window before raising concerns

Claims made in contradiction to these terms may be considered invalid.

Contact - ProTrendyz - Checkout

🔁 ProTrendyz Return, Cancellation & Refund Policy

Updated for Peace of Mind on 5/28/2026

At ProTrendyz, we want every order to feel like a win. If something didn’t go quite right, we’re here to help with a fair and transparent process.

✅ Return Eligibility (Within 30 Days)

You may request a return within 30 days of delivery if the item meets one of the following:

•Unused, in original packaging, and in new condition

•Arrived damaged, defective, or incorrect

🚫 Non-Returnable Items

We do not accept returns for:

•Custom or personalized items

•Final sale or clearance items

•Hygiene-sensitive products (e.g., skincare, face masks)

•Gift cards

📦 Return Approval Requirement

All returns must be approved by ProTrendyz prior to being sent back.

Returns sent without prior authorization may be:

•Rejected

•Delayed

•Not eligible for a refund

📦 How to Start a Return

Contact us at

📧 support@protrendyz.com

Include:

•Order number

•Item(s)

•Reason for return

You must contact us using the same email associated with your order for verification purposes.

💸 Return Shipping & Refunds

•If we made an error (damaged, defective, wrong item) → We cover return shipping

•If it’s a change of mind → Customer covers return shipping

Refunds are issued to the original payment method within 5–7 business days after inspection.

📌 Condition & Partial Refunds

Returned items must meet original condition requirements.

We reserve the right to issue partial refunds or deny refunds if:

•Items show signs of use

•Packaging is missing or damaged

•Items are returned incomplete

🔄 Exchanges

To exchange an item:

•Initiate a return

•Place a new order for the desired item

🛠 Defective or Incorrect Items

You must report defective, damaged, or incorrect items within 7 days of delivery.

We may require:

•Photo or video evidence

•Order verification

Failure to report within this timeframe may result in denial of replacement or refund.

❌ Order Cancellation Policy

🕐 Cancellation Timeframe

•Within 24 hours of placing your order → Eligible for full cancellation and refund

•After fulfillment or shipping begins → Cancellation is no longer possible

🚫 Post-Shipment Policy

Once an order has been shipped:

•It cannot be canceled

•It must follow the return process after delivery

✉️ How to Cancel

📧 support@protrendyz.com

💳 Cancellation Refunds

Approved cancellations are processed within 5–7 business days.

If the order has already shipped, refunds will only be issued after the item is returned and inspected.

🚨 Exceptions

•Custom/personalized items may not be canceled once production begins

•Suspicious or flagged orders may be automatically canceled for security reasons

⚠️ ANTI-ABUSE & ENFORCEMENT CLAUSES

🚫 Refund & Return Abuse Prevention

ProTrendyz reserves the right to deny returns, refunds, or exchanges in cases of:

•Repeated return abuse

•Excessive refund requests

•Patterns indicating misuse of our policies

⏳ Premature Claims & Disputes

Customers agree not to file:

•Refund claims

•“Item not received” reports

•Chargebacks

before:

•The delivery window has passed

•A reasonable investigation period has been allowed

Premature claims may be considered misuse of our policies.

📦 Proof of Delivery & Fulfillment

Orders supported by:

•Tracking confirmation

•Carrier delivery verification

•Fulfillment records

will be considered successfully delivered and fulfilled.

Claims contradicting this evidence may be denied.

📸 Evidence Requirement

We reserve the right to request evidence (photos/videos) for:

•Damaged items

•Incorrect items

•Return condition verification

Failure to provide requested evidence may result in denial of refund or replacement.

🚨 Chargebacks & Policy Violations

Refund eligibility may be denied if:

•A chargeback is initiated before contacting support

•False or misleading claims are made

All disputes will be defended using:

•Tracking data

•Communication logs

•Order verification records

🧠 Final Interpretation Clause

By placing an order, you acknowledge that:

•You have read and agreed to this policy

•You understand return conditions, shipping timelines, and cancellation limitations

Claims made in contradiction to these acknowledged terms may be considered invalid.

Contact - ProTrendyz - Checkout