Four-In-One Multi-Function Mobile Phone Card Reader

Happy to wait? Great for when you are happy for your items to come within 5-10 days.

UK Standard Shipping

5 – 10 Working Days (Shipping days Mon to Sat)

Cost: £4.99

SHIPPING UNAVAILABLE COUNTRIES & REGIONS

*Due to the high shipping cost and long shipping time, we do not provide service for the following countries and regions at the moment. Sorry for the inconvenience caused.

Countries and regions (Sort alphabetically):

Africa, Antarctica, Bouvet Island, China (mainland China, Hong Kong, Macau and Taiwan), Ecuador, Falkland Islands, French Southern Territory, Nicaragua, Ukraine, Peru, Saudi Arabia, South Georgia and South Sandwich Islands, Russia.

1. About Delivery Time:

The time frame of order delivery is divided into two parts: Total time = Processing time + Shipping time.

Processing time: 1-3 business days (Due to some force majeure, such as out-of-stock items or package disinfection, it may take more time for delivery these days)

Shipping time: You can check the estimated shipping time in the chart above.

We use outside delivery companies (Royal mail, Evri, UPS, FedEx, DHL, and USPS). The speed of shipping depends on how much time they need to deal with the packages, we cannot guarantee the exact delivery time as well.

*Shipping Time does not include a 1-3 business day processing period required to process your order from the date your order is placed.

2. About Tracking Number:

Once the package is sent, we will send you a shipment notification email. You can track your order with the tracking information provided in the e-mail or by logging in to your account on highglamourstore.com.

3. About Taxes:

For most countries, our customers do not need to pay import fees, customs duties, or VAT (valuable additional taxes). However, for a limited number of countries (especially some European countries such as Germany, Italy, or the UK), customs duties or VAT may be payable according to your country's taxation rules.

We are excited to offer international shipping for most destinations of the world.

4. About Shipping Addresses:

Please make sure and double-check that you input your correct address and contact information before placing the order. Leave fields blank if they don't apply to your shipping or billing address. And input your information in the appropriate fields.

*Do not use the nickname or the package may be returned for not matching the recipient.

5. About Changing Shipping Addresses:

Please contact us in time to check the status of your order if you need to change the order information. Because shipping addresses cannot be changed once the package is sent. You need to contact the local delivery carrier to change to your new address once the package has been sent out.

6. About The Package Delivery:

Please note that once the package leaves the Customs of origin, the shipping responsibility will be handed over to the carrier. If the package is lost during this period, please contact the carrier for your inquiry and claim.

8. About The Delay Due To COVID-19:

Due to the impact of the Coronavirus (COVID-19) Pandemic, the shipping and delivery time of the package may be delayed by about 5-7 days. Please understand the inconvenience caused to you. We will do our best to service you.

Find out more about UPS' service updates due to COVID-19 at:

https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee.page

Find out more about DHL's service updates due to COVID-19 at:

https://www.simplydhl.com/covid-19updates

Notes:

1) Please note that we do not deliver to PO Boxes or APO addresses. For more information on international shipping, please contact us at info@highglamour.co.uk.

2) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and customs clearance issues.

3) If the package does not arrive within 30 days after you placed your order, please contact our Customer Service and we will reply as soon as possible.

*If you have any questions that are not mentioned above, please contact our Customer Service at info@highglamour.co.uk.

Contact - High Glamour - Checkout

Thank you for shopping at High Glamour. We do our best to provide the best quality products for our customers' maximum satisfaction. If you are not entirely satisfied with your purchase, we are sorry for any inconvenience caused. We accept requests for the exchange or refund of unused items in their original condition and packaging within 14 days of delivery for UK customers and 28 days for international customers, as detailed below for specific refund requests. Please contact us within the return time limit above and we will try our best to meet your request.

1.Return Processes

When returning any part of your order, please email our Customer Service at info@highglamour.co.uk first, indicating the item(s) you would like to return and the reason.

Our Customer Service team will reply with solutions and return instructions in 1-2 business days. After receiving our return instructions, please package up the item(s) to be returned with the original packing.

2. WHAT IS YOUR RETURNS POLICY?

If you no longer wish to keep your items, you will have 14 days from the date of receiving your items to return your items to us for a full refund. To return an item, complete the returnsform on your delivery note and enclose it with your parcel. You can return your item subject to the following:

The item being returned must be unused, not damaged, and in a saleable condition

The item must be returned in its original packaging

The item must be returned to us within 14 working days of purchase

Due to hygiene reasons, wigs, SFX makeup, face paint, teeth, fangs, eye accessories, tights, mankinis, and underwear must be returned unopened and unused with the tamper seals in place (if tamper seals are provided).

We recommend using a traceable serviceoffering proof of delivery for UK customers such as Royal Mail Signed for 1st Class, Evri, and for international customerssuch as UPS, FedEx, DHL, and USPS. We cannot be held responsible if anything is lost, stolen, or damaged in transit when returning your item.

3. Highglamourstore.com does not pay for return delivery.

Refunds will be made to the card that was used for the original purchase and are processed as soon as possible (usually within 3-5 days of receipt). Please note your bank/credit card provider cantake up to 10 working days to credit your account after we have notified them of a refund.

None of the above affects your statutory rights.

Return Conditions?

1. The package that has been dispatched or in transit cannot be refunded.

2. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons,the goods received are damaged or not correct, the consumer is not required tobear the shipping fee for this reason.

3. Returned items must be in unused condition with the original packing. We do not accept a returned item that hasbeen worn, damaged, washed, or altered in any way.

4. We ask that you wear underwear when first trying on your purchase.

5. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-High Glamour.

6. Items with non-returnable marks cannot be returned.

7. We do not accept returned items that have been sent back without proper return requests.

8. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

9. Please note that unsuitable products due to incorrect size selection or not contacting us to modify the information before the package is sent cannot be considered a product quality problem and are the responsibility of thecustomer. We can provide a free size exchange service, but customers need to pay the shipping cost for sending the original product back. After receiving and checking the original product, we will send the item with a new size out.If you are not sure about the size choice, you can send an email or private message to contact us for help.

10. Please note that the customer is responsible for the loss or return of the package due to incomplete or incorrect information when placing an order and not contacting us before delivery.

11. Please note that once the package leaves the Customs of origin, the shipping responsibility will be handed over to the carrier. If the package is lost during this period, please contact the carrier for your inquiry and claim.

12. If the product itself has quality problems, please contact our customer service in time. We will send you a new product free of charge after verifying your order information and product breakage.

13. If the package is damaged or the quantity of the product(s) received is not equal to the actual purchase quantity. You need to contact customer service as soon as possible with relevant evidence. More than 14 days after receiving it, you will be responsible for the consequences.

Note: The original shipping fee and Shipping Guarantee are non-refundable. If the reason for returning is not due to quality issues of products or our mistake, you are responsible for the cost of the shipping fees.

HOW DO I RETURN AN ITEM?

Steps to follow:

Print the invoice received by email or note on plain paper your name and order number.

Above indicates if it is a request for exchange or refund. In the case of an exchange, we only exchange women’s bags. Other items are not exchangeable, they must be the same amount, and be sure to the reference and the desired size.

Repackage the item in its original packaging (do not tape the shoebox). We cannot accept items without them in their original packaging.

Return Address

Please contact our Customer Service at info@highglamour.co.uk .You will receive a response providing the returning address in 1-2 business days.

Note: Please do not send your return to the address on your package.That is not our return address and will affect the processing of your return.

HOW LONG DO I HAVE TO RETURN A PRODUCT?

For UK customers, you can return unsuitable items within 14 days of the date shown on the dispatch note. For all international customers, please return unsuitable items within 28 days of receiving your parcels.

Please return unsuitable items in their original packaging.

HOW CAN I TRACK THE STATUS OF MY RETURN?

As soon as your return has been received by our warehouse team, you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

IS MY PRODUCT WRONG/FAULTY?

We’re sorry that there’s a problem with your item.

If you have received the wrong item or it is faulty, please contact customer service at info@highglamour.co.uk with a picture of the item so we can work quickly to rectify the issue.

DO YOU EXCHANGE ORDERS?

We do offer exchanges for (women’s bags) only on our website. For any other product, please place a new order.

YOUR ATTENTION: For management issues, we only accept exchanges for the same amounts and one return possible. Note that in the sales period, the return time is 7 days, during this period the exchange requests will not be taken into account. A refund will be made. Once a return has been received we will arrange a full refund to be processed. Read more about our refund policy here.

DO I HAVE TO PAY FOR RETURN DELIVERY?

We require customers to pay for return delivery costs.

We recommend using a traceable service offering proof of delivery such as Royal Mail Signed for 1st Class for UK customers and traceable service offering proof of delivery for international customers. We cannot be held responsible if anything is lost, stolen, or damaged in transit when returning your item.

NO RETURNS LABEL OR RETURNS PAPERWORK?

We’re sorry to hear that your return note wasn’t included in your order.

To return your parcel please contact our customer service team who will assist you with returning your order.

NEED FURTHER ASSISTANCE?

If you’re struggling to resolve an issue, don’t worry our customer service team is only a minute away.

EMAIL: info@highglamour.co.uk

Alternatively, you can submit a request form and we’ll get back to you within 48 hours.

Contact - High Glamour - Checkout