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Delivery Information

At Irwin's Megastore, we deliver nationwide using national couriers and transport companies, plus our own fleet of delivery vans. Please note deliveries on larger appliance can vary from 4-12 days depending on courier availability.

Delivery OUTSIDE the Republic of Ireland may incur additional delivery charges after the purchase has been made.

Where product(s) are to be delivered upstairs the customer must inform the store at the time of purchase as this may require a 2 man lift and an extra cost may be incurred. Otherwise curbside delivery will only be available.

Any issues regarding your delivery should be reported within 24 hours after the delivery via email to support@irwinsmegastore.ie .

Damaged in Transit

If you receive a product damaged in transit contact support @irwinsmegastore.ie within 24hrs. If products are visibly damaged on receipt, sign accordingly on delivery note.

If you are shipping an item over €75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Weee Recycling

You can return all kitchen appliances including fridges, washing machines, dishwashers, cookers etc as well as smaller items like kettles, toasters, blenders, remote controls, batteries or electric toothbrushes. Even your old bicycle lamps can be recycled!.

If you are looking to have a WEEE appliance collected please check the box on the product page. Ensure your appliance is clean, disconnected and located outside the building. If the appliance is located inside the building we are not liable for any damage caused during removal.

Delivery Costs

Item Type

Standard Delivery

Small Items

€6.99, €9.99 or €14.99

Large Items

€14.99, €29.99 or €49.99

Delivery Times

Item Type

Delivered in

Delivered by

Small Items

2 - 8 Working Days

DPD or An Post

Large Items

4 - 12 Working Days

Irwins Fleet or Independent transport company

Please note some items may have processing delays depending on the stock location.

Important Notice: American Style Fridge Freezer Deliveries

Please read the following information carefully before ordering an American-style fridge freezer:

Measure Carefully: Ensure the appliance will fit in its intended location. Measurements should be taken prior to purchase.

Assess Access Routes: Check all access points, including doorways, hallways, staircases, and corners, to confirm the appliance can be safely delivered to its final location.

Notify Us of Challenges: Inform us in advance of any potential delivery obstacles, such as narrow corridors, tight turns, or steps, that may affect access.

Clear the Path: Please remove any furniture or obstructions (e.g., desks, tables) along the delivery route to allow for safe and efficient delivery.

Safety First: Our delivery team reserves the right to cancel or reschedule delivery if access conditions pose a risk to health and safety.

Contact - IRWINS MEGASTORE - Checkout

At irwinsmegastore.ie our main priority is customer satisfaction. However, it is inevitable that issues with products will arise. See the following for our returns and warranty policy.

Products are supplied with 12 month manufacturer warranty unless otherwise stated .

Important: Contact support@irwinsmegastore.ie before returning products.

Faulty Products

In the unfortunate event that you receive a faulty product, contact support@irwinsmegastore.ie.

•Give a detailed fault description and include purchase date or order number. We will supply you with Return Merchandise Authorisation (RMA).

•After receiving the RMA the customer is to send the product back to us with RMA displayed on the exterior of the package.

•Shipping cost to our premises is payable by customer.

Ensure you contact irwinsmegastore.ie prior to sending back any faulty products. This guarantees the processing of your faulty product.

•It can be arranged for a customer to return the product in person. Again contact support@irwinsmegastore.ie before returning the product.

•Unofficial software if installed on satellite receivers can void the warranty.

•We find 99% of faults can be rectified without customer returning the product to us ( ie software update, settings etc ). This emphasises the importance of contacting support@irwinsmegastore.ie before returning a product. Contacting us also allows to check stock and get a replacement ready if fault cannot be easily resolved.

Damaged in Transit

If you receive a product damaged in transit contact support @irwinsmegastore.ie within 24hrs. If products are visibly damaged on receipt, sign accordingly on delivery note.

If you are shipping an item over €75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Weee Recycling

You can return all kitchen appliances including fridges, washing machines, dishwashers, cookers etc as well as smaller items like kettles, toasters, blenders, remote controls, batteries or electric toothbrushes. Even your old bicycle lamps can be recycled!.

If you are looking to have a WEEE appliance collected please check the box on the product page. Ensure your appliance is clean, disconnected and located outside the building. If the appliance is located inside the building we are not liable for any damage caused during removal.

RETURNS POLICY EXCLUSIONS

We are unable to offer a refund or exchange under this policy on any of the following items:

•Installed kitchen appliances

•Special order items

•Personal or Hygiene products (e.g., electric blankets, electric toothbrush, etc)

•Headphones

•Technology products where the tamper proof seal has been broken such as Software, laptops, tablets, wearables, mobile phones, and any other device that captures personal data.

•We do not offer refunds or exchanges on ex-display items.

We are unable to offer a refund or an exchange under this policy on the following goods once they have been removed from their packaging in the interest of hygiene: mattress toppers, headphones, headsets, haircare, menscare, electric blankets, medical devices, and personal care items. Kitchen appliances where installation has already begun and Gift Cards.In addition, any technology, Apple products, purchased with a tamper proof seal cannot be returned once this seal is broken. All technology products are covered for faults by our guarantee. The guarantee excludes faults caused by accident, physical damage, neglect, misuse, wear and tear or failure to follow the instructions.

Additionally, when payment is made using Cryptocurrency, we cannot offer a refund. This is due to fluctuating crypto prices. In the event a refund is requested, a credit note for Irwin's Megastore would be issued. In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price.

We recommend you read our Returns Policy in full prior to you making a purchase from our website.

Cancellations and 14 Day Change of Mind Withdrawal

Cancellations

You can request an order cancellation between the time you place the order and when it is fulfilled, through the new self-service cancellation feature. The cancellation window applies to unfulfilled items only.

This self-service feature is available on your Customer Account or can be seen on your order confirmation email.

If you receive the item(s) and change your mind, you must follow the 14 Day Change of Mind Withdrawal steps below.

14 Day Change of Mind Withdrawal

Customers have 14 days from the delivery of the last order item to request a return, and a further 14 days to return the item to our premises. Please note, these time frames include weekends and bank holidays. Once the item is returned to our premises, we will inspect it and begin the returns process.

Please also note the following:

Shipping cost to our premises is payable by customer.

Refunds will only be paid on the same card/account used to place the order.

Items must be returned in NEW condition, .i.e. unused and still within its original packaging.

If the above is adhered to we will refund the cost of the goods excluding return shipping costs. If the goods are not in resellable condition .i.e if not in the original packaging, damaged or missing parts, there will be a 10-30% restocking fee.

This self-service feature is available on your Customer Account or can be seen on your shipping confirmation email.

Exemptions/Final Sale products

We are unable to offer a cancellation or change of mind return on the following items:

Personal hygiene items (e.g. electric blankets, toothbrush, grooming products, hair tools)

In-Ear earphones/earbuds

Headsets with microphones

Items with a tamper proof seals that has been broken. (E.G. Tablets, Laptops, Phones)

Can you store my new Appliances until my Kitchen is ready for installation?

Yes - we are happy to store your items for a period of time subject to agreement until your new or renovated kitchen is ready for installation.

Anything that is held in storage and then cancelled may be subject to a storage fee.

Contact - IRWINS MEGASTORE - Checkout