FORMCLOUD CLOUD GYM SHORTYSUIT - ANALOG

1. Free Shipping Orders with a total value over $40 qualify for free shipping to the following destinations: United States (US), European Union (EU), and United Kingdom (UK). The order value is calculated after the application of any discounts and before taxes.

2. Shipping Carriers We partner with leading express carriers to ensure reliable door-to-door delivery:

United States: Amazon FBA, UPS (Express Service), or FedEx.

Canada, European Union & United Kingdom: FedEx.

3. Order Processing & Delivery Timeline Delivery time is composed of processing time and transit time.

Processing Time: Orders are processed within 1–2 business days after payment confirmation.

Order Cut-off: Orders placed after 5:00 pm (GMT+08:00, Hong Kong Standard Time) will be processed on the next business day.

Shipping Time:

US: 3–5 business days (shipped from a local US warehouse).

Canada, EU & UK: 5–7 business days (shipped from our China warehouse).

4. Order Tracking & Updates

After you place an order, you will receive an order confirmation email.

Once your package is dispatched, we will send a second email containing dispatch notification and the local tracking information.

Please check your email (including spam/junk folder) for these updates.

5. Address Accuracy & Responsibility

Customer Responsibility: You are responsible for providing a complete, accurate, and deliverable shipping address. Please double-check this information at checkout.

Consequences of Errors: Incorrect, incomplete, or undeliverable addresses will lead to delays. If we cannot verify the address, we will contact you for updates, which will add to the delivery time.

We strongly recommend including a contact phone number to facilitate smooth delivery.

6. Customs, Duties, and Taxes

International Shipments: For orders shipped internationally (e.g., from China to Canada/EU/UK), the package is subject to the customs clearance procedures of the destination country.

Potential Delays: Customs clearance is beyond our control and may cause delays. Your local customs office may require additional documentation or time to process the shipment.

Fees: Any applicable import duties, taxes, or customs clearance fees are the sole responsibility of the recipient. We cannot predict or control these charges.

7. Package Delivery & Receipt

Door-to-Door Service: We provide express door-to-door delivery. Please ensure someone is available to receive the package at the provided address.

Local Handover: The final delivery may be completed by your local post office or a local courier partner.

Failed Delivery Attempts: If no one is available, the carrier may leave a notice card with instructions for you to collect the package from a nearby depot or post office.

8. Policy on Reshipments We have a strict policy regarding packages that cannot be delivered due to customer-side issues:

Wrong Address/Recipient Unavailable: We will NOT automatically reship parcels returned to us due to an incorrect/incomplete address or because the recipient was not available to collect it.

Reshipment Option: If a package is returned to us after being refused, left uncollected, or due to an unknown address, we can resend it upon your request. A flat reshipping fee of $20 will apply for this service.

Policy on Refusals/Non-collection: Customers who are repeatedly unavailable, refuse delivery, or do not collect their orders may be blacklisted. Future orders from blacklisted customers will require full advance payment before shipment.

9. Contact Information For any questions regarding your shipment, please contact TACTILE HOME LTD:

📧 Email: info@jo.junctionwardrobe.com 📞 Phone: 447346653200 🏢 Business Address: TACTILE HOME LTD, Chesham Place, Totnes, TQ9 5TX, United Kingdom

Contact - TACTILE HOME LTD - Checkout

Thank you for choosing TACTILE HOME LTD. We stand behind the quality of our products and want to ensure you are completely satisfied with your purchase. Please review our policy below for details on returns and refunds.

1. Policy Overview & Eligibility We accept returns for most full-price merchandise within 30 days of the order shipment date. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging with all tags and accessories attached. You must ship the item back to us within 7 days of receiving your Return Merchandise Authorization (RMA).

Non‑Returnable Items:

Items marked as final sale, clearance, or custom‑made products.

Products that have been used, altered, washed, or damaged after delivery.

Products returned without original packaging, tags, or accessories.

2. How to Initiate a Return

Step 1: Contact Customer Service Before shipping your return, you must contact our customer service team to request a return and obtain an authorized RMA number and the correct return address. Returns received without an RMA will not be processed.

📧 Email: info@jo.junctionwardrobe.com 📞 Phone: 447346653200

Step 2: Ship Your Return Once approved, please ship your return to our authorized warehouse. Clearly mark the RMA number on the outside of the package.

Authorized Return Address: TACTILE HOME LTD, Chesham Place, Totnes, TQ9 5TX, United Kingdom

Step 3: Return Shipping & Costs

Customers are responsible for the cost and risk of return shipping unless the return is due to our error (e.g., wrong or defective item).

We recommend using a tracked and insured delivery service.

For returns due to quality issues (see Section 4), we will provide a prepaid return label or reimburse standard shipping costs.

3. Inspection & Processing Timeline

Receipt & Inspection: We will inspect your return within 2–3 business days of receiving the package at our warehouse.

Notification: You will receive an email notification once your return is processed and your refund/exchange has been initiated.

Total Timeline: The entire process, from us receiving your return to your refund being issued, typically takes 5–10 business days.

4. Refunds, Exchanges & Restocking The final resolution depends on the condition and reason for the return, as outlined below.

Return Reason

Condition Required

Refund / Exchange Method

Notes

Change of Mind / Non‑Quality Issue

Unused, original packaging & tags intact

Full refund to original payment method

A restocking fee may apply if items are not in original condition

Incorrect Item Shipped by Us

Any condition

Full refund or free exchange. We cover return shipping

Contact us immediately

Verified Quality Issue / Defect

Provide photos/videos of defect

Free replacement or full refund. We cover return shipping

Must be reported shortly after delivery

Important Refund Details:

Refunds are issued to your original payment method.

Please allow an additional 3–10 business days for the refund to post to your account, depending on your bank or payment processor.

We do not offer direct exchanges. If you need a different item, please process a return for a refund and place a new order.

5. Important Notes & Customer Responsibilities

Address Accuracy: Please ensure the return address you use is exactly the one we provide. We are not responsible for packages sent to an incorrect address.

Proof of Return: Retain your shipping receipt and tracking number until your refund is complete.

Policy for Abuse: We reserve the right to refuse future returns or terminate accounts for customers who abuse our return policy.

Questions? For any questions regarding this policy, please contact our customer service team via email or phone listed above.

Contact - TACTILE HOME LTD - Checkout