Forever Extendable Dining Table in Limewash Finish

General Items

Lead times and shipping rates will vary depending on the product, destination, and carrier. General items include decor, kitchen, books, gifts, apparel, apothecary, and anything not shipped directly from one of our partners. We ship the majority of smaller items via UPS. General item orders of $250+ qualify for free standard shipping. Use the code SHIPSFREE at checkout. See full free shipping details on our current offers & promotions page.

Processing Time

We work to ship in-stock items within 1-3 business days of order receipt. Orders are processed Monday-Friday, from 9 am-2 pm. Processing times are the same for orders placed with expedited shipping. Items shipped directly from our partners may include additional time for our partners to process.

Estimated Delivery Times

Any delivery estimates provided on our website and at checkout are estimates only. W e are not responsible for carrier delays.

Shipping Address Errors

Orders are shipped to the exact address provided at checkout. Once an order is placed, we are not able to make changes to the shipping address. Please double-check your information before placing your order. We are not responsible for delivery issues due to incorrect or incomplete addresses entered at checkout.

Expedited Shipping

Expedited shipping is available for most general items. Fees are calculated by UPS at checkout. Processing times listed above are the same for expedited shipping.

Furniture & Lighting

Many of our furniture and lighting products ship directly from our partners. Order processing can take up to 1 week. Orders ship when items are available/in stock. D elivery can take 1–3 weeks, depending on distance, weather conditions, and seasonal peaks . Once our partners have processed an order for shipment, it cannot be canceled. Furniture items cannot be returned. We offer two shipping options for furniture and lighting:

Free Threshold Delivery

Furniture is shipped directly from our partners ship free of charge , either by freight or via UPS/FedEx for smaller items. This means that the freight carrier will remove your item from their truck and bring it to the threshold of your residence. In the case of apartment buildings, the carrier will deliver to the exterior ground floor. Freight carriers will not unpack or remove packing materials.

White Glove Delivery

For select furniture and lighting items, we’re pleased to offer a w hite glove delivery option. Includes unpacking your item, bringing it into the room of your choice, assembly as needed, and removal of packing materials. White glove delivery is available on eligible items only and is subject to a $150 fee for the first item and an additional $50 for each additional qualifying item in your order . Lighting installation not included. For larger orders with multiple furniture pieces, our team can provide a customized quote for white glove delivery of the entire shipment. To learn more or confirm availability, please contact our furniture team at dana@theaddisonwest.com .

Pre-order Items

Our team works hard to update our site regularly to reflect the most accurate stock and estimated shipping timeframes. However, changes to an estimated shipping time frame may occur due to unexpected product distributions, freight delays, and unforeseen situations. Our team will notify you of any changes to your shipping time frame as soon as we are made aware of them.

Local Delivery & Storage in Waitsfield VT

Receiving Special Order Furniture: - Special order furniture items can be shipped to our Waitsfield shop for receipt and short-term storage. Items must be under 75 lbs and able to be received into our basement storage and shipping area. This includes rugs, chairs, benches, lamps, artwork, desks, small coffee tables, and side tables. - Unfortunately, we cannot receive large or extremely heavy items such as sofas, love seats, beds, large cabinets, and consoles over 60" long. - When items are delivered to our shop, we will take responsibility for providing white glove receiving service, including unboxing, unwrapping, and inspecting the item for any damage. - If there are damages, we will notify you immediately and begin the claims process. - We recycle and dispose of extra boxes, bubble wrap/styrofoam, and any other packaging. - For this receiving service, we charge $100 for the first item and $25 for each additional item.

Storage: - Items can be held in our Waitsfield shop for up to two weeks. This includes special order items shipped to our shop as well as items purchased off of our floor or from our website. After 14 days, we charge a storage fee of $10/day per item.

Local Delivery: - We are able to offer delivery for smaller furniture items within the Mad River Valley. - Local delivery will be scheduled based on staff and truck availability. - Local delivery fees are based on the number of items and staff required to deliver. - Single item requiring one person: $65 per item. - Single item requiring two people: $120 per item. - Multi item deliveries will be quoted on a case-by-case basis based on units, weight etc.

Alaska & Hawaii

We offer shipping to Alaska and Hawaii on an exception basis. Please contact our client services team at dana@theaddisonwest.com if you are interested in getting an estimate and time frame for shipping to Alaska or Hawaii. Thank you!

International Orders

Unfortunately, we cannot ship to the U.S. territories or foreign countries.

Damages

Please inspect all deliveries upon receipt. Any damage to shipping boxes or pallets should be noted immediately. If you are receiving a large item through a freight company, please note any damages before signing. Please document any damage by taking photographs of the packaging and product. Contact our client services team at dana@theaddisonwest.com with any questions regarding receipt of damaged decor, furniture, lighting, or artwork.

Contact - Addison West - Checkout

Updated 6/22/26

We hope you love everything you receive from Addison West. But if something’s not quite right, here’s what you need to know:

Return Eligibility

We accept returns on eligible products within 30 days of delivery. Items must be:

•In new, unused, unwashed condition

•With tags attached and original packaging intact

•Accompanied by packing slip for online orders

To request a return, please use our Return Portal . Once approved, you’ll receive:

•A Return Authorization Number (RMA)

•For non-furniture items, a return shipping label (an $8.99 label fee will be deducted from your refund)

•Packing slip

Returned items must be postmarked within 30 days of RMA approval to be eligible for a refund. Items sent back without a return authorization or packing slip will not be accepted. Return shipping is the responsibility of the customer. All shipping charges are non-refundable.

Unless your return is due to an item arriving damaged, to receive a full refund items must be returned in new, resellable condition with all original packaging, tags (if applicable) included. Both the item and its original packaging must be returned in like-new condition suitable for resale. Returns that show signs of use, are missing parts, or are returned with damaged packaging may be subject to a 25% restocking fee, which will be deducted from your refund.

Furniture

Furniture is returnable for store credit. Furniture returns are handled a little differently due to their size and shipping requirements. Our team will coordinate pickup with our freight partners. Furniture returns are subject to a 25% restocking fee and the customer is responsible for return shipping costs which will be determined after a return request is initiated. Please submit a return request to dana@theaddisonwest.com and our logistics team will be in touch with next steps.

Final Sale Items

The following items are final sale and not eligible for return:

•Lighting, rugs, apparel, eyewear, apothecary, and vintage

•Gift cards

•All items purchased on sale

•Seasonal and holiday items

•Food and pet food items

•Custom-made or personalized products

•Items marked “final sale” at time of purchase

•Items shipped directly from our partners

Orders for furniture, lighting, and rugs cannot be modified once placed.

Damages & Inspection Upon Delivery

Please inspect your order upon delivery. If you receive a damaged or defective item notify us immediately by requesting a return/refund using our Return Portal and selecting damaged item as the reason for your return.

For large items (furniture, rugs, lighting):

•We must receive notification and photos of any damanged items within 24 hours of delivery at dana@theaddisonwest.com .

•Do not sign the Bill of Lading (BOL) without noting any visible box or crate damage.

Once packaging is discarded or an item is accepted without damage noted, and photographed we’re unable to accept damage claims for that item.

We are unable to accept damage claims without documentation.

Exchanges

We do not offer direct exchanges. If you’d like something else, please place a new order after your return is accepted. This is the fastest way to get the right items to you!

Refunds

For approved returns:

•Refunds will be issued to the original payment method once the item is received and inspected

•Please allow time for your bank or credit card company to process the refund (timing varies by bank and credit card company.

•Orders paid by check will be refunded via check, which may take up to 14 days to process

In-Store Purchases

In-store purchases, items that qualify for return, may be returned to our Waitsfield location within 30 days.

Shipping Address Errors

Orders are shipped to the exact address entered at checkout. Please double-check your information before placing your order. Once your order is placed, we cannot change the shipping address. Addison West is not responsible for delays or losses due to incorrect or incomplete addresses.

Policy Updates

As a small, values-driven business, we aim to keep our policies fair, transparent, and aligned with our commitment to our customers, community, and the planet. We may update this Returns & Refund Policy from time to time to reflect best practices, changes in regulations, or ways we can serve you better. The most current version will always be available here on our website.

If you have any questions at all, we’re here to help. Please email dana@theaddisonwest.com .

Contact - Addison West - Checkout