Forest Owl Jigsaw Puzzle 1000 Pieces

INTERNATIONAL SHIPPING: Approximate shipping times (does not include weekends/public holidays): a) standard worldwide shipping (Standard shipping fee is $7.99 ,over $40 free shipping) 7 to 15 business days (tracking system available varies) b) Express worldwide shipping (Express worldwide shipping fee is $15.99) 5 to 12 business days (tracking system available varies) Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30-60 business days. This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances. PROCESSING TIME VS SHIPPING TIME Please note that processing time (24 hours) is different from shipping time and should be added to the total delivery time. After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information will be available on our website. Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events. UNCLAIMED ORDERS We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at service@fun-puzzle.com as a reply to your order confirmation email with the updated details. Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address. CUSTOM / DUTY FEES Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages. SEPARATE PACKAGES In some instances, an order may be split into different packages for any of the following reasons: - Certain items may be on back order - Weight restrictions for regular shipping imposed by the post office - Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at service@fun-puzzle.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at service@fun-puzzle.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at service@fun-puzzle.com.

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