Forest Children's Mobile

Shipping Shipping Policy We offer worldwide shipping from Ukraine. Processing Time: All orders are handmade and processed within 1–3 business days. During busy seasons or holidays, processing may take slightly longer, but we always strive to ship your order as soon as possible. Shipping Methods and Delivery Times: • Standard International Shipping (via Ukrposhta): 7–21 business days • Express Shipping (available upon request): 5–10 business days Please note that delivery times may vary depending on your location and customs processing. Shipping Costs: • Shipping costs are calculated at checkout based on weight and destination. • FREE shipping on all domestic orders over $150. Customs and Duties: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package through your national postal service. Delivery Issues: If your package is lost or delayed, please contact us at info@woollyfox.net — we’ll be happy to assist. Opens external website in a new window. Opens in a new window. Opens external website. Contact - WoollyFox - Checkout

Refund policy We want you to love your WoollyFox item! If for any reason you’re not completely satisfied with your purchase, here’s how we can help: ✅ Return Eligibility • You may return or exchange your item within 14 days of delivery. • Items must be unused, in original condition and packaging. • Personalized or custom-made items are non-refundable, unless damaged or defective. 🔄 Exchanges • We gladly offer exchanges for the same product or a product of equal value (subject to availability). • Please contact us before sending the item back. 💰 Refunds • Once we receive your returned item, we’ll inspect it and notify you of the status. • If approved, a refund will be issued to your original payment method within 5–7 business days. ❗️ Damaged or Wrong Items • If your order arrives damaged or incorrect, please email us at info@woollyfox.com.ua within 3 days of delivery, including photos of the issue. 🚚 Return Shipping • Buyers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item). 📬 How to start a return: Please contact us at info@woollyfox.com.ua with your order number and reason for return. We’ll guide you through the next steps. Opens external website in a new window. Opens in a new window. Opens external website. Contact - WoollyFox - Checkout