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Last updated: June 26, 2026

Shared Storefront and Operator Notice

HR Tactical Innovations LLC operates HR Tactical Innovations and Detroit Less Lethal. References to “HR Tactical Innovations,” “HRTI,” “Detroit Less Lethal,” “DLL,” “we,” “us,” or “our” refer to HR Tactical Innovations LLC and its related storefronts, websites, sales channels, checkout, order fulfillment, customer support, and services, unless otherwise stated.

Detroit Less Lethal is a storefront, brand, or sales channel operated by HR Tactical Innovations LLC. Orders placed through Detroit Less Lethal are processed by HR Tactical Innovations LLC and are governed by these shared policies, including checkout, payment processing, fulfillment, cancellations, returns, refunds, warranty handling, customer support, and EU withdrawal processing where applicable.

This Shipping Policy explains how HR Tactical Innovations LLC, including its HR Tactical Innovations and Detroit Less Lethal storefronts, handles order processing, shipping options, delivery estimates, HRTI-backed shipping protection, carrier coverage, signature services, special order items, international shipments, import responsibility, delays, damaged shipments, and related shipping issues.

Shipping options, estimated delivery times, and final shipping charges are shown at checkout before payment. Shipping estimates begin after the order has been processed, packed, and handed off to the carrier.

Shipping and Delivery Options

HR Tactical Innovations LLC offers multiple shipping options for eligible orders placed through HR Tactical Innovations, Detroit Less Lethal, and related HRTI-operated sales channels based on package weight, order value, product type, destination, carrier availability, protection eligibility, and signature requirements.

Available shipping options may include Standard, Preferred, Expedited, Overnight, Protected, and Secure shipping services. Not every shipping option is available for every order or destination.

Protected and Secure shipping are HRTI service levels. They are not customer-purchased insurance policies. The name of a shipping option does not guarantee that a particular insurer, coverage provider, or carrier liability program will be used.

Domestic Shipping Rate Overview

Domestic shipping rates are calculated based on package weight, order value, product type, destination, protection level, and signature requirements. Final available rates are shown at checkout before payment.

Shipping Option

Estimated Delivery After Fulfillment

Typical Price Range

Notes

Standard Shipping

3-5 business days

7.95− 44.95

USPS, UPS, or FedEx ground service selected based on package details and destination.

Protected Standard Shipping

3-5 business days

9.95− 56.95

Includes enhanced handling and HRTI-backed protection for qualifying in-transit loss or damage.

Secure Standard Shipping

3-5 business days

16.95− 66.95

Includes Protected Standard Shipping features plus carrier signature confirmation.

Preferred Shipping

2-5 business days

14.95− 79.95

Faster ground or priority-level service.

Protected Preferred Shipping

2-5 business days

17.95− 91.95

Faster service with enhanced handling and HRTI-backed protection for qualifying in-transit loss or damage.

Secure Preferred Shipping

2-5 business days

24.95− 101.95

Includes Protected Preferred Shipping features plus carrier signature confirmation.

Expedited Shipping

2-3 business days

24.95− 149.95

UPS, FedEx, or USPS expedited service, depending on carrier availability and cutoff times.

Protected Expedited Shipping

2-3 business days

27.95− 159.95

Expedited service with enhanced handling and HRTI-backed protection for qualifying in-transit loss or damage.

Secure Expedited Shipping

2-3 business days

34.95− 169.95

Includes Protected Expedited Shipping features plus carrier signature confirmation.

Overnight Shipping

1 business day after fulfillment

59.95− 269.95

UPS or FedEx overnight service, subject to cutoff times and destination availability.

Protected Overnight Shipping

1 business day after fulfillment

64.95− 279.95

Overnight service with enhanced handling and HRTI-backed protection for qualifying in-transit loss or damage.

Secure Overnight Shipping

1 business day after fulfillment

71.95− 289.95

Includes Protected Overnight Shipping features plus carrier signature confirmation.

Rates shown above are current domestic rate ranges and may vary by package weight, order value, product restrictions, destination, and checkout eligibility. The final shipping options and prices available for an order are shown at checkout before payment.

How Protected and Secure Shipping Work

Protected Shipping is an HRTI-backed delivery protection service for qualifying in-transit loss or damage. Secure Shipping includes the same HRTI-backed protection plus carrier signature confirmation. Adult signature confirmation may be used when appropriate or required based on product type, destination, carrier rules, applicable requirements, or HRTI risk controls.

Amounts charged for Protected or Secure Shipping are shipping service charges, not insurance premiums paid by the customer. Customers do not receive a separate insurance policy. HRTI will normally administer any carrier, platform, third-party coverage, or retained-risk claim and will provide customer instructions when additional action is required.

Depending on the order value, product type, destination, carrier, and coverage eligibility, HRTI may use one or more of the following to manage delivery risk:

•Included carrier liability or platform-provided protection

•Separately purchased third-party shipping coverage

•Carrier declared-value liability

•HRTI’s internal delivery-loss reserve or other retained-risk arrangement

The checkout rate name does not determine which of these methods HRTI will use.

For domestic shipments with a merchandise subtotal below $500, HRTI may rely on included carrier or platform protection and may retain some or all of the delivery risk internally rather than purchasing separate third-party coverage. HRTI determines the protection method based on the shipment.

For domestic shipments with a merchandise subtotal of $500 or more, HRTI generally requires signature confirmation and uses an appropriate protection arrangement. Depending on eligibility, this may include third-party coverage, carrier declared value, included protection, another protection method, or HRTI-retained risk.

Order-value thresholds are generally based on the merchandise subtotal after discounts and before taxes and shipping charges.

Signature confirmation may be required on orders below $500 based on product type, item restrictions, destination, fraud review, payment risk, customer history, carrier requirements, or other operational or compliance concerns. HRTI may upgrade an order to a signature-required or higher-protection service and may limit the shipping methods available at checkout.

Shipping Protection Claim Eligibility

A qualifying shipping protection claim generally requires all of the following:

•The package was lost while in carrier possession or the merchandise was damaged during transit.

•The customer provided a complete and accurate delivery address.

•The customer reports the issue promptly and within any applicable carrier, protection provider, or HRTI claim deadline.

•The customer provides requested photographs, statements, identification, proof of non-receipt, or other documentation reasonably needed to investigate the claim.

•All original packaging, packing materials, labels, and damaged merchandise are retained until HRTI confirms they are no longer needed.

•The customer cooperates with any carrier trace, inspection, affidavit, police report request, or other reasonable investigation step.

Shipping protection does not generally cover:

•Incorrect, incomplete, outdated, or undeliverable addresses supplied by the customer

•Customer-requested reroutes, address changes, holds, delivery instructions, or delivery to a freight forwarder unless approved by HRTI

•Packages refused, abandoned, or left unclaimed by the customer

•Theft, loss, or misplacement after a valid delivery scan or required signature, unless HRTI approves the claim based on the available evidence or applicable law requires another result

•Customs rejection, seizure, detention, destruction, prohibited import, unpaid duties or taxes, or other import-compliance issues

•Delivery delays without physical loss or covered damage

•Cosmetic damage to outer packaging when the merchandise is not damaged

•Fraudulent, misleading, duplicate, or unsupported claims

Approved claims may be resolved through replacement, repair, store credit, refund, or another appropriate remedy selected by HRTI, subject to product availability and applicable law. HRTI may first pursue recovery from a carrier, platform protection program, coverage provider, supplier, or fulfillment partner.

Processing Time

Most in-stock orders are typically processed within 1-2 business days before being handed off to the carrier.

Processing time is separate from carrier transit time. Delivery estimates shown at checkout refer to estimated transit time after fulfillment, not the total time from order placement to delivery.

Orders may take longer to process due to order volume, product availability, supplier timing, custom work, special order items, preorder items, backordered items, address verification, payment review, fraud review, compliance review, import review, restricted-product review, or other operational requirements.

Orders placed on weekends, holidays, or after carrier cutoff times may begin processing on the next business day.

Special Order, Backordered, and Preorder Items

Some items sold by HR Tactical Innovations may be special order, backordered, preorder, distributor-sourced, third-party fulfilled, imported, made-to-order, modified, or otherwise not stocked on hand at the time of purchase.

These items may have longer fulfillment timelines than standard in-stock products. Estimated shipping dates are provided in good faith but may change due to supplier availability, manufacturer delays, production delays, import delays, customs delays, carrier delays, allocation changes, or other circumstances outside of our control.

Orders containing both in-stock and delayed items may ship together or separately at HR Tactical Innovations’ discretion. If items ship separately, tracking information may be provided for each shipment when available.

Estimated timelines for special order, backordered, preorder, distributor-sourced, third-party fulfilled, or imported items are not guaranteed delivery dates.

Cancellations

Cancellation approval is not guaranteed. Orders may not be cancelable once they have entered processing, fulfillment, supplier ordering, production, customization, packing, shipment, third-party fulfillment, or other committed stages.

Regular orders that are approved for cancellation before shipment may be subject to the cancellation terms listed in our Refund, Return & Warranty Policy and Purchase Options Cancellation Policy.

Preorders, special orders, backordered items, distributor-sourced items, custom products, made-to-order products, modified products, personalized products, and third-party fulfilled items may be subject to different cancellation terms, including cancellation fees or non-cancelable status once committed.

For cancellation terms, please review our Refund, Return & Warranty Policy and Cancellations Policy.

Returns

Shipping charges are generally non-refundable except where required by applicable law or where the issue is due to an approved warranty issue, defect, damage, fulfillment error, or other approved issue caused by HR Tactical Innovations LLC.

Customers are responsible for return shipping unless HR Tactical Innovations provides a prepaid return label for an approved warranty claim, defect, damage claim, fulfillment error, or other approved issue.

Returns must be approved in advance. Items sent back without prior approval may be refused or returned to the sender.

For full return eligibility, restocking fees, condition requirements, international return requirements, and EU withdrawal information, please review our Refund, Return & Warranty Policy.

Delayed Orders

Delivery estimates are not guaranteed unless a carrier-specific guaranteed service is explicitly stated at checkout.

Carrier delays may occur due to weather, holidays, high shipping volume, customs processing, address issues, security screening, service disruptions, natural disasters, strikes, transportation delays, or other events outside of HR Tactical Innovations’ control.

After a package is handed to the carrier, the carrier controls transit operations, routing, scans, and delivery timing. HRTI will assist with reasonable tracking inquiries and will administer qualifying shipping protection or carrier claims under this policy, but HRTI cannot control carrier movement or scanning frequency.

If tracking shows a package is delayed, please allow the carrier a reasonable opportunity to update tracking before contacting us. Some carriers may miss scans while a package is still moving through the network.

A delayed package is not automatically considered lost. HRTI may require the carrier’s investigation period, missing-mail search, or claim window to begin or expire before approving a replacement, refund, or other remedy.

Lost or Missing Shipments

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, mailbox, parcel locker, front desk, mailroom, household members, neighbors, security footage, and local carrier office before contacting HRTI.

Contact HRTI promptly if the package remains missing. HRTI may require the customer to complete a written non-receipt statement, cooperate with a carrier investigation, provide identification, or file a police report when theft or fraud is suspected.

For orders shipped using Protected or Secure Shipping, qualifying in-transit loss claims will be reviewed under the Shipping Protection Claim Eligibility section of this policy.

For orders shipped using a service without Protected or Secure Shipping, HRTI may still pursue any included carrier or platform protection and may choose to resolve a qualifying domestic loss through its retained-risk program. Any remedy beyond applicable law and available carrier or platform recovery is determined by HRTI based on the circumstances of the shipment.

A delivery scan, signature record, geolocation record, delivery photograph, access-point scan, or other carrier documentation may be considered evidence of delivery. A delivered scan does not prevent HRTI from reviewing credible evidence of carrier misdelivery, but theft or loss after confirmed delivery is not automatically covered.

Please contact HRTI before filing a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue. A pending carrier trace or HRTI claim review does not limit any non-waivable rights available under applicable law.

Damaged Orders

If an order arrives damaged, contact HR Tactical Innovations as soon as possible and no later than 7 days after delivery.

Please include the order number, photos of the damaged item, photos of the inner and outer packaging, photos of the shipping label, and a description of the issue.

Customers must keep all original packaging, packing materials, labels, and damaged items until the claim is resolved. Carriers, coverage providers, suppliers, or fulfillment partners may require inspection or additional documentation.

Do not discard packaging or damaged items until HR Tactical Innovations confirms that they are no longer needed.

For orders shipped using Protected or Secure Shipping, qualifying transit-damage claims will be reviewed under the Shipping Protection Claim Eligibility section of this policy. HRTI may also pursue included carrier protection, third-party coverage, supplier remedies, or its own retained-risk arrangement.

Approved damaged shipment claims may be resolved through replacement, repair, store credit, refund, or another appropriate resolution selected by HR Tactical Innovations, subject to product availability and applicable law.

Signature Confirmation

Secure Shipping includes carrier signature confirmation. Depending on the product, destination, order value, carrier, or applicable requirements, HRTI may use direct signature, adult signature, or another signature-controlled delivery service.

Domestic orders with a merchandise subtotal of $500 or more generally require signature confirmation. HRTI may require signature confirmation at lower values for certain products, restricted items, high-risk destinations, fraud-review results, payment concerns, or prior delivery issues.

The customer is responsible for ensuring that an eligible recipient is available to accept the package. Carriers may make a limited number of delivery attempts or hold the package at an approved pickup location.

If a signature-required package is returned because the customer was unavailable, did not collect the package, refused delivery, or did not follow carrier pickup instructions, the customer may be responsible for return shipping, reshipping charges, and other non-recoverable costs except where prohibited by applicable law.

Signature confirmation is evidence of delivery but does not guarantee a particular outcome in a payment dispute, carrier claim, or fraud investigation.

Shipping Restrictions

Some products may be restricted from shipping to certain states, countries, regions, carriers, PO boxes, military addresses, freight forwarders, parcel lockers, or other destinations.

Some products, destinations, or shipment types may not be eligible for third-party shipping coverage, carrier declared value, or HRTI-backed protection. HRTI may change the carrier, require a different shipping service, request additional verification, hold the order, or cancel the order when protection or lawful delivery cannot be reasonably arranged.

HR Tactical Innovations reserves the right to cancel, hold, modify, or request verification for any order based on shipping restrictions, carrier restrictions, product restrictions, compliance concerns, payment risk, fraud risk, jurisdictional restrictions, import restrictions, protection eligibility, or regulatory concerns.

Customers are responsible for ensuring that any product ordered is legal to import, own, possess, install, transport, and use in their jurisdiction.

HR Tactical Innovations does not provide legal advice regarding country-specific, state-specific, or local shipping, import, ownership, or use requirements.

Third-Party Fulfillment

Some products may ship directly from a manufacturer, distributor, supplier, partner, or third-party fulfillment provider.

Third-party fulfilled items may have different processing times, shipment timing, carrier selection, tracking timing, packaging, protection options, signature services, and fulfillment procedures than items shipped directly by HR Tactical Innovations.

Tracking for third-party fulfilled items may be added after the fulfillment partner provides the shipment information to HR Tactical Innovations.

Third-party fulfillment delays, supplier delays, allocation delays, or manufacturer delays may affect order timing and are outside of HR Tactical Innovations’ direct control.

When Protected or Secure Shipping applies to a third-party fulfilled order, HRTI may coordinate the claim with the fulfillment partner, carrier, supplier, or coverage provider before approving a remedy.

Free Shipping

Free shipping may be offered for qualifying orders, promotions, products, customer groups, or sales channels.

Free shipping eligibility is calculated at checkout and may depend on order value, product type, destination, shipping method, sales channel, discount code, customer account status, excluded products, and other checkout conditions.

Refund, Cancellation, Return & Warranty Policy

Last updated: June 21, 2026

Shared Storefront and Operator Notice

HR Tactical Innovations LLC operates HR Tactical Innovations and Detroit Less Lethal. References to “HR Tactical Innovations,” “HRTI,” “Detroit Less Lethal,” “DLL,” “we,” “us,” or “our” refer to HR Tactical Innovations LLC and its related storefronts, websites, sales channels, checkout, order fulfillment, customer support, and services, unless otherwise stated.

Detroit Less Lethal is a storefront, brand, or sales channel operated by HR Tactical Innovations LLC. Orders placed through Detroit Less Lethal are processed by HR Tactical Innovations LLC and are governed by these shared policies, including checkout, payment processing, fulfillment, cancellations, returns, refunds, warranty handling, customer support, and EU withdrawal processing where applicable.

At HR Tactical Innovations LLC, including our HR Tactical Innovations and Detroit Less Lethal storefronts, we take pride in our work and are committed to delivering products that meet high standards of quality and functionality. This Refund, Return & Warranty Policy explains how eligible returns, refunds, exchanges, warranty claims, cancellations, international returns, and EU withdrawal requests are handled for eligible orders placed through our HRTI-operated storefronts and sales channels.

Nothing in this policy is intended to limit any non-waivable consumer rights, warranty rights, withdrawal rights, refund rights, or other statutory rights that apply under applicable law.

Policy Updates

HR Tactical Innovations reserves the right to update or modify this Refund, Return & Warranty Policy at any time without prior notice.

To the fullest extent permitted by law, the current version of this policy will apply to any order, return request, warranty claim, cancellation request, refund request, withdrawal request, or dispute that falls within the applicable return, warranty, cancellation, withdrawal, or resolution window at the time the request is made.

Customers are responsible for reviewing this policy and staying informed of the current terms before placing an order, requesting a return, requesting a cancellation, exercising a withdrawal right, or submitting a warranty claim.

Continued use of our services or placing an order constitutes acceptance of the current policy, except where applicable law requires otherwise.

Order Cancellations

Orders may be canceled within 15 minutes of being placed without a cancellation fee, provided the cancellation request is received before the order has been processed, packed, submitted to a vendor, submitted to a distributor, customized, modified, allocated, placed into production, or shipped.

To request a cancellation, contact ops@hrtacticalin.com as soon as possible with your order number and cancellation request.

Cancellation requests are not guaranteed until confirmed in writing by HR Tactical Innovations.

Cancellation requests received more than 15 minutes after the order is placed are not automatically approved. Requests received outside of the 15-minute cancellation window may be declined. If HR Tactical Innovations chooses to review a late cancellation request, the request will be handled manually and will only be effective if approved in writing, except where prohibited by applicable law.

If a cancellation request is approved more than 15 minutes after the order is placed, the order may be subject to a 5% cancellation fee to help cover payment processing costs, including credit card processing costs, administrative costs, order handling, and time spent processing the order, except where prohibited by applicable law.

Special order items, distributor-sourced items, vendor-sourced items, made-to-order items, custom products, personalized products, modified products, custom builds, custom designs, coatings, finishes, engraving, customer-requested configurations, and any product ordered or modified specifically for a customer cannot be canceled once the item has been ordered from the distributor, ordered from the vendor, allocated, placed into production, modified, customized, or otherwise committed to the customer, except where required by applicable law.

Pre-orders are subject to the Pre-Order Policy section below. If a pre-order cancellation is approved, the applicable pre-order cancellation terms and fees may apply, except where prohibited by applicable law.

If an order has already shipped, it cannot be canceled. Any eligible resolution must be handled under the Standard Returns, International Returns, EU Right of Withdrawal, warranty, restocking, or diminished value terms listed in this policy, as applicable.

Nothing in this cancellation section limits any non-waivable consumer rights, warranty rights, withdrawal rights, refund rights, or other statutory rights that apply under applicable law. For eligible EU consumer orders, this section does not limit the EU right of withdrawal described below.

Warranty & Custom Products

We guarantee that products will arrive free of defects and function as intended for their lawful, intended use.

Standard Products

Customers have 7 days from delivery to notify us of damage, defects, missing parts, or fulfillment errors.

Eligible standard products may be returned for a refund or exchange according to the return requirements listed in this policy.

Custom Products

Custom products include special order items, distributor-sourced items not stocked on hand, made-to-order components, personalized items, modified items, custom builds, custom designs, coatings, finishes, engraving, customer-requested configurations, and any product ordered or modified specifically for a customer.

Custom products are not eligible for return or refund once delivered, except where required by applicable law or under the fitment and functionality guarantee below.

Custom products are covered under a 30-day fitment and functionality guarantee.

If a custom item arrives defective or does not fit or function properly due to a production error, HR Tactical Innovations may repair, replace, modify, or otherwise resolve the issue with the same item or an appropriate equivalent, subject to applicable law.

Custom products cannot be refunded or exchanged for a different product except where required by applicable law.

Important: Custom products should not arrive damaged. If you believe your custom order arrived defective, damaged, or incorrect, please contact us within 30 days so we can review and resolve the issue.

Standard Returns

You have 30 days from delivery to request a return for eligible non-custom orders.

Delivery is defined by the carrier’s confirmed delivery scan.

Eligible returned items must be:

•In the same condition you received them.

•Unused, uninstalled, and unmodified.

•In their original, undamaged packaging with tags, if applicable.

•Accompanied by a receipt or proof of purchase.

Items showing signs of installation, wear, tool marks, air use, modification, missing parts, missing packaging, damaged packaging, or damage will not be considered unused and may be refused or subject to increased restocking fees, condition-based adjustments, or diminished value deductions where permitted by law.

To start a standard return, contact ops@hrtacticalin.com . If approved, you’ll receive return instructions.

Returns sent without prior approval will not be accepted. HR Tactical Innovations reserves the right to refuse any unauthorized returns, whether domestic or international, except where prohibited by applicable law.

Domestic Returns

Prepaid return labels are only provided for approved warranty claims, defects, damage claims, or fulfillment errors caused by HR Tactical Innovations.

If a prepaid label is provided and the return is not due to a warranty issue, defect, damage, or fulfillment error by HR Tactical Innovations, the cost of return shipping may be deducted from the refund where permitted by law.

International Returns

For international orders, customers are responsible for purchasing and arranging their own return shipping unless the return is due to an approved warranty issue, defect, damage, fulfillment error by HR Tactical Innovations, or where otherwise required by applicable law.

International returns must be approved in advance. Once the customer agrees to the return requirements, return instructions will be provided.

Items must be returned in original, undamaged packaging and in the same condition they were received. Items must be unused, uninstalled, and unmodified, except where applicable law provides otherwise.

International returns should be declared as returned goods, not merchandise, where applicable. If any duties, taxes, tariffs, brokerage fees, import fees, customs fees, carrier fees, or other charges are assessed when the return arrives back to HR Tactical Innovations, those charges may be deducted from the refund except where prohibited by applicable law.

Original shipping charges, upgraded shipping charges, duties, taxes, tariffs, brokerage fees, customs fees, carrier fees, and import fees are non-refundable except where required by applicable law.

The customer is responsible for ensuring that any product ordered is legal to import, own, possess, transport, install, and use in their country or region. HR Tactical Innovations is not responsible for customs seizures, import restrictions, regulatory issues, rejected entry, abandoned packages, unpaid duties or taxes, or denied entry due to local laws or requirements, except where required by applicable law.

EU Right of Withdrawal and 14-Day Cooling-Off Period

If your order ships to the European Union and you are purchasing as a consumer, you may have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, subject to applicable legal exceptions.

To exercise your EU right of withdrawal electronically, use our withdrawal request page:

Withdraw from contract here

This electronic withdrawal function is available without requiring you to log in to a customer account. After you submit the withdrawal request, HR Tactical Innovations will send confirmation of receipt by email.

You may also contact us at ops@hrtacticalin.com , but the electronic withdrawal function above is the recommended method for submitting an EU withdrawal request.

Submitting a withdrawal request does not automatically mean every item is eligible for return or refund. Some goods may be excluded from the right of withdrawal where permitted by law, including custom products, personalized products, made-to-order products, special-order products, modified products, restricted goods, sealed goods that are not suitable for return once opened, goods that cannot legally be returned, or goods that have been used, damaged, installed, modified, or handled beyond what is necessary to inspect them.

If an EU withdrawal request is eligible, the customer must send the goods back within 14 days after notifying HR Tactical Innovations of the withdrawal, unless we provide different return instructions or applicable law requires otherwise.

For eligible EU withdrawal returns, HR Tactical Innovations may withhold reimbursement until we have received the returned goods or until the customer provides proof that the goods have been sent back, whichever occurs first, where permitted by law.

For eligible EU withdrawal returns, the customer is responsible for the direct cost of returning the goods unless the return is due to an approved warranty issue, defect, damage, fulfillment error by HR Tactical Innovations, or where applicable law requires otherwise.

Returned goods should be sent back in the condition received, with original packaging and proof of purchase where available. If returned goods show signs of use, installation, modification, damage, missing parts, missing packaging, or handling beyond what is necessary to inspect the goods, HR Tactical Innovations may reduce the refund to account for diminished value where permitted by law.

For eligible EU withdrawal refunds, HR Tactical Innovations will reimburse the product price and standard outbound delivery charges where required by applicable law. If the customer selected a delivery method more expensive than the least expensive standard delivery option available for the order, supplementary upgraded delivery costs may not be refundable except where required by applicable law.

Duties, taxes, VAT, tariffs, brokerage fees, customs fees, carrier fees, import fees, and other destination charges are non-refundable except where required by applicable law.

Return Shipping Responsibility

Customers are responsible for properly packaging returned items to prevent damage during return shipping.

Items damaged during return shipping due to insufficient packaging may be denied, subject to diminished value deductions, or subject to additional fees where permitted by law.

We strongly recommend insuring return shipments for the full value of the returned items. HR Tactical Innovations is not responsible for returns that are lost, damaged, delayed, or misdelivered during return shipping, except where required by applicable law.

Refused or Undeliverable Shipments

If a package is refused, unclaimed, or returned due to an incorrect address, failed delivery attempts, failure to pay duties or taxes, failure to complete import requirements, or failure to accept delivery, the return will be treated as a standard return where eligible.

All applicable shipping costs, return shipping fees, duties, taxes, tariffs, brokerage fees, customs fees, carrier fees, import fees, and restocking fees may be deducted from the refund where permitted by law.

If the returned item is not eligible for return, HR Tactical Innovations reserves the right to refuse the return or require additional shipping payment to resend the item, except where prohibited by applicable law.

Non-Returnable Items

The following items may not be eligible for return, except under warranty or where required by applicable law:

•Custom products.

•Personalized products.

•Made-to-order products.

•Modified products.

•Special order or distributor-sourced products ordered specifically for a customer.

•Products that have been used, installed, modified, damaged, or handled beyond inspection.

•Products missing original packaging, parts, tags, documentation, or accessories.

•Hazardous materials, flammable liquids, gases, or restricted materials.

•Personal care goods or hygiene-sensitive goods.

•Sale items, clearance items, or final sale items, except where required by applicable law.

•Gift cards.

Pre-Order Policy

Pre-orders are charged in full at checkout unless otherwise stated on the product page, checkout page, invoice, quote, or written approval.

Estimated shipping dates are provided in good faith but may change due to manufacturer, supplier, production, import, customs, allocation, or shipping delays.

Pre-orders may be canceled prior to shipment only if approved by HR Tactical Innovations, except where applicable law requires otherwise. If the pre-order item has already been ordered from a distributor or vendor, allocated, placed into production, customized, modified, or otherwise committed to the customer, the cancellation request may be declined except where required by applicable law.

If a pre-order cancellation is approved, a 30% cancellation fee may apply, except where prohibited by applicable law. This fee helps cover processing costs, payment fees, supplier commitments, inventory allocation, preorder administration, lost opportunity cost, and time spent managing the reserved order.

Once a pre-order item has shipped, any eligible resolution must be handled under the standard return policy, EU withdrawal policy where applicable, and restocking or diminished value terms listed in this policy.

Important: By placing a pre-order, you acknowledge and accept that fulfillment timelines are estimates and may change outside of our control.

For additional purchase option and cancellation terms, please review our Purchase Options & Cancellation Policy .

Exchanges

The fastest way to exchange an item is to return the item, if eligible, and then place a new order.

If you need a direct exchange for the same product in a different size or variation, contact us to arrange it. Additional shipping costs may apply except where prohibited by applicable law.

Refunds

Once your return is received and inspected, you’ll be notified of approval or rejection.

Refund timelines begin after the return is received, inspected, and approved, except where applicable law requires a different timeline.

Approved refunds will be issued to your original payment method within 5 to 10 business days after approval.

Please allow additional time for your bank, credit card provider, payment provider, or financing provider to process the refund.

Restocking fee: Standard returned items may be subject to a 15% restocking fee, except where prohibited by applicable law. Valid EU withdrawal returns will not be charged a restocking fee where such a fee is prohibited by applicable law, but diminished value deductions may apply where permitted by law.

Condition-based adjustment: If a returned item does not meet the required return condition, HR Tactical Innovations reserves the right to increase the restocking fee up to 50% at its discretion, apply a diminished value deduction, or reject the return entirely, except where prohibited by applicable law.

For returns with severe condition issues, missing components, significant use, installation, modification, or damage, HR Tactical Innovations reserves the right to reject the return entirely, except where prohibited by applicable law.

Cancellation fee: Approved cancellations may be subject to the cancellation terms and fees listed in the Order Cancellations and Pre-Order Policy sections of this policy, except where prohibited by applicable law.

Original shipping charges, upgraded shipping charges, duties, taxes, tariffs, brokerage fees, customs fees, carrier fees, and import fees are non-refundable, except where required by applicable law.

If it has been more than 30 business days since your refund was approved and you haven’t received it, please contact us at ops@hrtacticalin.com .

Damaged or Defective Items

If your item arrives damaged, defective, missing parts, or incorrect, notify us within 7 days of delivery.

Please include your order number, a description of the issue, photos of the item, photos of the packaging, photos of the shipping label, and any other relevant details.

We will provide instructions for a return, replacement, repair, refund, store credit, or other appropriate resolution under our warranty terms and applicable law.

Do not discard the product, packaging, shipping label, packing materials, or included accessories until the issue is resolved. Carrier claims and shipping protection claims may require inspection or documentation.

Chargebacks & Dispute Resolution

If you have a concern about an order, charge, product, return, refund, shipment, warranty claim, cancellation, or EU withdrawal request, you agree to contact HR Tactical Innovations first so we have an opportunity to review and resolve the issue.

Filing a chargeback without first contacting us to resolve the issue may delay resolution and may be considered a violation of this policy where permitted by applicable law.

Nothing in this section limits any rights you may have under applicable payment card rules, consumer protection laws, or other applicable laws.

Policy Relationship

This policy works together with our other published policies. If a product page, checkout notice, order confirmation, preorder notice, invoice, quote, written approval, or customer-specific agreement includes more specific terms, those specific terms may apply to that purchase, except where prohibited by applicable law.

Please review:

•Shipping Policy

•Purchase Options & Cancellation Policy

•Terms of Service

•Withdraw from contract here

Contact Us

Questions about returns, refunds, warranty claims, cancellations, EU withdrawal requests, or order issues?

Email: ops@hrtacticalin.com