Folding Step Stool

At Forméasculpt, we are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after purchase. During high demand periods or promotions, processing may take slightly longer.

Once your order has been processed and dispatched, you will receive a confirmation email with your tracking details.

Shipping Times

Estimated delivery times are as follows:

United Kingdom: 5–10 business days

Europe: 7–12 business days

United States & International: 7–14 business days

Please note that delivery times are estimates and may vary depending on customs, courier delays, or peak seasonal demand.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery at any time.

Delays & Exceptions

While we do our best to ensure timely delivery, external factors such as customs processing, weather conditions, or courier delays may occasionally impact shipping times. Forméasculpt is not responsible for delays caused by these factors once the order has been dispatched.

Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will assist you in resolving the issue as quickly as possible.

Contact Us

If you have any questions regarding your order or shipping, please contact us at: support@formeasculpt.com

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at formeasculpt@gmail.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at formeasculpt@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at formeasculpt@gmail.com.

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