Flower Ring Holder

Last updated March 23, 2022

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://candlesco.com.au/pages/terms-conditions .

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Free Shipping

We offer free Standard & Express shipping on Free shipping to orders over $90 (Australia wide only) .

Expedited Shipping Fees

We also offer expedited shipping at the following rates:

Shipping Method

Shipping Fee

Standard

5 to 14 Business Days (COVID delayed times)

9.99

Express

2 to 10 Business Days (COVID delayed times)

16.30

International

Up to 4 weeks (COVID delayed times)

29.99

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Once your order has been dispatched, we'll send an email with your tracking number.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free Standard & Express shipping is not valid on international orders.

For information about customs process:

•Email candlesco.perth@gmail.com

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://candlesco.com.au/pages/returns-policy .

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

•Email: candlesco.perth@gmail.com

•Online contact form: https://candlesco.com.au/pages/contact

Contact - CandlesCo Australia - Checkout

CandlesCo Australia Returns & Refunds Policy

Our Commitment to Quality At CandlesCo Australia, we pride ourselves on crafting unique, hand-poured sculptural candles and eco-cast wares. Each piece is a testament to artisanal skill, with slight imperfections adding to its unique character. As our products are handcrafted, we pack them meticulously for one-way travel to ensure their integrity upon arrival.

Return Policy To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging. Please note that CandlesCo Australia does not accept returns based on a change of mind. Our return policy strictly applies to items that are damaged or incorrect upon arrival.

Refund Process At CandlesCo Australia, customer satisfaction is paramount. If your item arrives damaged or differs from what you ordered, we are committed to resolving the issue. Upon receiving the returned item, we will promptly process your refund or exchange, based on the specific circumstances of your order.

Damaged or Incorrect Items If you receive an item that is defective, damaged, or not as ordered, please contact us immediately at candlesco.au@gmail.com . We will address the issue by offering a refund, exchange, or replacement, tailored to your specific situation and preference. Our goal is to ensure a satisfactory resolution for any problems related to damaged or incorrect items.

Return Shipping CandlesCo Australia will cover the cost of return shipping. Please contact us at candlesco.au@gmail.com for instructions on how to proceed with the return.

International Returns For international orders, returns will be handled on a case-by-case basis. Please reach out to us at candlesco.au@gmail.com to discuss your specific situation.

Exclusions Please note that personalized items and products that have been used cannot be returned or refunded. We appreciate your understanding.

Handmade Products Disclaimer Our products are handcrafted, and slight variations in color, texture, and finish are inherent to the process. These variations are not considered flaws and do not qualify for returns. Additionally, we do not accept 'change of mind' returns as our products are specifically packed for one-way travel to maintain their quality.

Contact Us For any queries regarding our returns and refunds policy, or if you require assistance with your return, please email us at candlesco.au@gmail.com .

Contact - CandlesCo Australia - Checkout