FloatyFriends

Shipping methods: STANDARD Premium Shipping: For all deliveries within United Kingdoms £2 .95. FREE Premium Shipping: For all orders over £50.00 within United Kingdoms . Shipping zones: Currently we ship exclusively to United Kingdoms. Delivery times & more info: All orders are processed within 1-2 business days, our typical delivery frame 7-10 business days. Depending on your location, you may receive your item much earlier. Please note the information in the product description. Some products may currently have longer delivery times. We have established partnerships with all our carriers and try to deliver all packages within the specified time frame. Please note that we cannot be held responsible for delays in packages due to weather, incorrect address information, carrier issues, or beyond our control. We will do our best to resolve any issue for all our customers regarding returns, claims or lost packages to the best of our ability. If a package is lost, missing or the delivery cannot be confirmed by tracking, we will process a reshipment of the order. Packages that have confirmed delivery from the carrier will be investigated and are non-refundable until resolved. If your package does not show up or arrives damaged, please contact us at support@jackies-kids.uk with your order number.

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A. Instructions for cancellation

Introduction

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

Right to cancel

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

Our contact details are as follows:

Please note: These are only the contact details for cancellation requests. The return address for goods will be provided separately upon processing your cancellation.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Exclusion and/or premature expiration of the right to cancel

The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

The right to cancel ceases to be available in the case of any sales contract , if the goods become mixed inseparably (according to their nature) with other items after delivery.

General information

1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage. 2) Please do not return the goods freight forward. 3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.

Faulty or Incorrect Goods

If the goods are faulty or incorrect, you are entitled to remedies such as repair, replacement, or a refund.

For returns related to defective or incorrect items:

We will cover the cost of return shipping.Please contact customer support to initiate the return process.Repairs, replacements, or refunds will be processed promptly after we receive the returned goods and verify the issue.

B. Cancellation form

If you wish to cancel the contract, please complete and return this form to us:

I/We () hereby cancel the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ():

Ordered on (*) ____________ / Received on (*) __________________

Order number/order reference of consumer(s)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s): (only if this form is notified on paper)

Date:

*Delete as appropriate

Email or Phone - Jackie's Kids - Checkout