FlexiGlow LED Clamp Desk Lamp - 3 Modes & Dimmable

Shipping Policy — Bright Ideas Lighting

Bright Ideas Lighting (operated by OnDeliveries LLC) ships domestically within the United States and internationally to the countries listed below. This policy explains our processing times, shipping rates, delivery estimates, customs obligations, and how we handle delays, damages, and lost shipments.

Order Processing Time

•Orders are processed and dispatched by our fulfillment partners within 3–5 business days after payment confirmation.

•A small number of made-to-order, oversized, or specialty lighting items carry a longer supplier handling window of up to 7 business days. Where this applies, it is noted on the product page and we will confirm the expected dispatch date by email.

•Orders placed on weekends or public holidays begin processing the next business day.

•Processing time is separate from, and in addition to, the transit times listed below.

•If tracking information has not been issued within 10 business days, the order may be canceled automatically and refunded in full.

Domestic Shipping — United States

Economy Shipping — $9.90 — estimated delivery 15–45 business days after dispatch.

Standard Shipping — $15.90 — estimated delivery 10–20 business days after dispatch.

Premium Shipping — $25.00 — estimated delivery 7–15 business days after dispatch. Available on select items for orders between $10.00 and $199.00.

Free Shipping — automatically applied to orders of $200.00 or more.

Total estimated time from order to delivery (processing + transit): Economy 18–50 business days · Standard 13–25 business days · Premium 10–20 business days.

Delivery guarantee: domestic orders are guaranteed to arrive within 60 days of the dispatch date.

International Shipping

We ship to 36 countries outside the United States. International orders are dispatched from our fulfillment partners' warehouses and are grouped into three shipping zones. Rates are flat per order and quoted in US dollars (USD) at checkout.

Zone 1 — Canada, United Kingdom & Western Europe

Countries: Austria, Belgium, Canada, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Switzerland, United Kingdom.

International Standard — $14.90 — estimated delivery 15–30 business days after dispatch.

Free International Shipping on orders of $200.00 or more (same 15–30 business day estimate).

Total from order to delivery: 18–35 business days.

Zone 2 — Nordics, Central Europe, Asia-Pacific & Israel

Countries: Australia, Czechia, Denmark, Finland, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Norway, Poland, Singapore, South Korea, Sweden.

International Standard — $16.90 — estimated delivery 18–35 business days after dispatch.

Free International Shipping on orders of $200.00 or more (same 18–35 business day estimate).

Total from order to delivery: 21–40 business days.

Zone 3 — Latin America

Countries: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Mexico, Paraguay, Peru, Uruguay.

International Standard — $19.90 — estimated delivery 25–60 business days after dispatch.

Free International Shipping on orders of $200.00 or more (same 25–60 business day estimate).

Total from order to delivery: 28–65 business days.

International delivery guarantee: international orders are guaranteed to arrive within 90 days of the dispatch date. The longer window reflects customs clearance and local postal handling, which are outside our control and which vary significantly by destination. Customs processing in Brazil, Argentina and several other Latin American markets is routinely the single largest source of delay.

All delivery estimates are expressed in business days (Monday to Friday, excluding public holidays in the origin and destination countries) and are measured from the date of dispatch, not the date of purchase. Estimates are not guarantees of a specific delivery date. Peak retail periods, carrier backlogs, weather events, and customs inspections may extend transit times.

Split Shipments

•Orders containing multiple items may be shipped separately from different warehouses and may arrive on different dates, each with its own tracking number.

•You are charged shipping only once per order. Split shipments do not incur additional shipping charges from us.

Customs Duties, Import Taxes and VAT

•International orders are shipped on a Delivered At Place (DAP) basis. Prices shown at checkout do not include customs duties, import tariffs, VAT, GST, or brokerage and handling fees charged by the destination country.

•Any such charges are the sole responsibility of the customer and are assessed by the destination country's customs authority, not by Bright Ideas Lighting. They are typically collected by the carrier or local postal service before or at the time of delivery.

•Duty and tax thresholds vary by country. Customers in the European Union, the United Kingdom, Canada, Australia, Brazil, Mexico and other destinations should consult their local customs authority for the rules that apply to their order value.

•We cannot predict, calculate, or refund these charges, and we cannot mark shipments as gifts or declare a value lower than the amount paid. Doing so is unlawful.

Refused or abandoned parcels: if a shipment is refused at delivery, or is returned or destroyed because import charges were not paid, the order is not eligible for a refund of shipping costs. Any product refund is at our discretion and only where the goods are physically returned to the supplier in resalable condition.

Shipment Confirmation and Order Tracking

•You will receive a shipment confirmation email with tracking information once your order is dispatched.

•International tracking may show no movement for extended periods while a parcel is in transit between carriers or held in customs. This is normal and does not indicate a lost shipment.

•Tracking is typically handed off to the destination country's national postal service for final delivery.

Shipping Restrictions

•We do not ship to P.O. Boxes or APO/FPO addresses.

•We ship only to the countries expressly listed in this policy. Orders to any other destination cannot be accepted.

•Certain items may be restricted or non-shippable to specific destinations due to supplier limitations, electrical standards, customs regulations, or product-specific rules. Where an item cannot lawfully be shipped to your country, we will notify you and issue a full refund.

Electrical compatibility: lighting products are supplied to the electrical standard of the origin market. Voltage (110–120V vs. 220–240V), plug type, and bulb fitting (E26/E27/B22/GU10) vary by country. It is the customer's responsibility to confirm compatibility before ordering. Incompatibility is not treated as a product defect.

Incorrect Addresses

•Please verify your shipping address, including postal code and any required national identification number (for example, CPF/CNPJ for Brazil), before completing checkout.

•Address changes can only be accommodated before an order is dispatched. Once dispatched, we cannot reroute a shipment.

•Orders returned to sender due to an incorrect or incomplete address may be reshipped at the customer's expense, or refunded less the original shipping cost.

Damages and Issues

•Please inspect your order on arrival and contact us immediately if an item is defective, damaged in transit, or incorrect.

•Report issues within 15 days of delivery, including your order number and clear photographs of the item and its packaging.

•We will evaluate the issue and resolve it with a replacement or refund, coordinated with the supplier.

Lost, Delayed or Undelivered Packages

•If your package has not arrived within the applicable guarantee window — 60 days from dispatch for domestic orders, 90 days from dispatch for international orders — you are entitled to a full refund, excluding cases of customer error or force majeure.

•To open a claim, contact us with your order number. One dispute is permitted per order and must be filed within 15 days of the guarantee window closing.

•We are not responsible for packages marked as delivered by the carrier, for delays caused by incorrect customer-provided address details, for customs clearance delays, or for exceptional circumstances such as natural disasters, strikes, or carrier network disruptions.

•For packages showing as delivered but not received, please contact the carrier directly using your tracking number and check with neighbours and local delivery depots before opening a claim with us.

International Returns

•International returns are handled under our Return and Refund Policy , subject to the same 15-day return window from the date of receipt.

•Return shipping costs on international orders are borne by the customer unless the return arises from a defective, damaged, or incorrect item.

•Original shipping charges and any customs duties or import taxes already paid are non-refundable.

Currency

•All prices and shipping rates are displayed and charged in United States Dollars (USD) unless your local currency is shown at checkout.

•Your bank or card issuer may apply a currency conversion rate and a foreign transaction fee. These charges are set by your financial institution and are not controlled by us.

Contact Information

•For any shipping-related inquiry, contact our customer support team at admin@brightideaslighting.store .

•Bright Ideas Lighting, operated by OnDeliveries LLC, 2501 Chatham Rd, Suite R, Springfield, IL 62704, United States.

•We respond to all shipping inquiries within 1–2 business days.

Changes to This Policy

•We may update this Shipping Policy from time to time. Any changes will be posted on this page with a revised effective date.

This policy is effective as of August 4, 2026.

Contact - Bright Ideas Lighting - Checkout

Return and Refund Policy for Bright Ideas Lighting

This Return and Refund Policy outlines the conditions under which customers may return products purchased from Bright Ideas Lighting and request refunds. This policy is designed to ensure fairness and compliance with applicable consumer protection standards, while aligning with supplier guidelines for product handling and returns. All returns are subject to the terms specified herein, and customers are encouraged to review this policy prior to making a purchase.

Eligibility for Returns

Returns are accepted for eligible products under the following conditions:

•The return request must be initiated within 15 days from the date the item is received by the customer.

•Products must be returned in perfect condition, unused, and free from any damage or alterations.

•All original packaging, labels, and safety seals must remain intact and undamaged.

•Returns are permitted without explanation, provided the above criteria are met. However, for issues such as defective items, incorrect products received, or non-conformance with the product description, customers may also qualify for returns.

Exceptions to eligibility include:

•Custom-made or personalized items.

•Products classified as non-returnable due to hygiene, safety, or regulatory reasons (e.g., certain electrical components).

•Items returned separately from multiple purchases from the same order, which may incur additional processing fees.

Return Process

To initiate a return, customers must follow these steps:

•Contact our customer support team via email at admin@brightideaslighting.store within the 15-day timeframe, providing the order number, reason for return (if applicable), and photographic evidence of the product's condition.

•Upon approval, a return authorization and shipping label will be provided. Customers are responsible for packaging the item securely to prevent damage during transit.

•Ship the item to the designated return address using the provided label. For multiple items from the same order, it is recommended to return them together to avoid potential additional shipping costs.

•Once the returned item is received and inspected to confirm it meets the eligibility criteria, the refund process will commence.

Note: Exchanges are not supported at this time. Customers seeking a different product are advised to place a new order and process the original item as a return for refund.

Refunds

•Refunds will be issued to the original payment method used for the purchase.

•The full purchase price, excluding any original shipping fees, will be refunded upon successful inspection of the returned item.

•Processing time for refunds is typically 5–10 business days after receipt of the return, depending on the payment provider.

•In cases where returns do not meet the eligibility conditions, the item may be returned to the customer at their expense, or the refund may be denied.

Responsibilities

Customer Responsibilities: Ensure timely submission of return requests, maintain the product's condition, and provide accurate information during the process. Customers bear the risk of loss or damage during return shipping until the item is received by us.

Our Responsibilities: Provide clear instructions for returns, process eligible requests promptly, and issue refunds in accordance with this policy.

Dispute Resolution

If a return request is related to product defects, discrepancies, or other issues we will investigate and resolve such matters in good faith, potentially extending beyond the standard 15-day window for valid claims. All disputes are governed by the laws of the State of Illinois, United States.

Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

For questions regarding this policy, please contact us at admin@brightideaslighting.store .

This policy is effective as of August 13, 2025.

Contact - Bright Ideas Lighting - Checkout