Flexible Table Lamp with Adjustable Bright Lighting

Cutoff time: 17:00 (GMT+00:00) Greenwich Mean Time (London) Order processing time: 3-5 business days (Mon-Fri) Delivery time: 5-10 business days (Mon-Fri) Total shipping time from order to delivery: 8-15 business days

Order Processing

All orders are processed within 3 to 5 business days after receiving your order. Orders placed after 17:00 GMT will be processed the next business day.

Delivery Times

Within the United Kingdom, Ireland, United States, Canada, Australia and New Zealand:- Courier: Royal Mail, DDP Ireland, USPS, Canada Post, Australia Post and NZ Post. - Shipping time: Deliveries typically take 5 to 10 business days after dispatch.

Shipping Options

We offer standard free delivery within the United Kingdom, Ireland, United States, Canada, Australia and New Zealand. There are no additional shipping options.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email that includes a tracking number, if applicable. You can use this number to track the status of your shipment here.

Address Changes

If there is an error in the delivery address, you have up to 24 hours after placing your order, or before the cutoff time if not yet reached, to make corrections. Please contact our customer service immediately.

Missing or Lost Packages

If a package does not arrive or is lost, please contact our customer service immediately via the contact form or email. We will collaborate with the courier to investigate the issue and provide a solution.

Privacy Policy

Your privacy is very important to us. We handle all personal information collected during the ordering and shipping process with the utmost confidentiality. For more information, please visit our privacy policy.

Returns and Refunds

For returns, please refer to our returns policy, which contains all details regarding returns and refunds.

Customer Service

For any questions or issues with your order, please contact our customer service at

support@lusomart.com or visit our contact page.

Company Information

Email address: support@lusomart.com Phone number : +447352277481 Company name: LusomartChamber of Commerce Number: 16083947 Address: 26 Whitefriars Avenue, Harrow HA3 5RN, United Kingdom

Customer Service Opening Hours:Monday to Friday: 09:00-17:00We aim to respond within 1 business day.

Contact - Lusomart - Checkout

At Lusomart, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you can return it under the following conditions.

Returns

You can return most new, unopened items within 14 days of delivery for a full refund.

All returns must be in their original condition and include all original packaging and labels.

Process for Returns:

To initiate a return, please complete the return form available here , and contact our customer service team at

support@lusomart.com or via our contact form for instructions.

•The return address may vary depending on the product, so it is important to contact customer service to obtain the correct return address.

Exclusions

Certain types of items cannot be returned, including:

•Personalised or perishable products.

•Digital downloads and licence codes.

•Products returned more than 14 days after delivery.

•Items that are not in their original condition, are damaged or missing parts for reasons beyond our control.

Refunds

Refunds will be issued to the original payment method once we have received and processed the returned item. There is no restocking fee. We aim to process refunds within 5 working days of receiving the item, but this may vary due to processing times at your bank or payment provider.

Specific return procedures for different circumstances:

Exchanges: Please contact our customer service team for assistance with exchanging an item.

Change of mind: You can return unopened products in their original condition within 14 days and receive a full refund. Please follow the standard return procedure.

Faulty items: If you receive a defective product, please contact customer service immediately to arrange for a return or exchange.

Damaged goods: Please report damaged items to our customer service team immediately for instructions on how to proceed.

Wrong product received: If the wrong product has been delivered, please fill out the returns form and contact customer service to have it corrected.

Product Not Arrived : If your order has not arrived within the expected delivery time, please contact our customer service.

Cancellation: You can cancel your order within 24 hours of placing it by contacting customer service. If the order has already been shipped, it must be returned according to the standard return procedure.

Shipping costs

The customer is responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Legal Compliance

This policy is in accordance with UK consumer law, including the Consumer Rights Act 2015. Please refer to our Terms of Service , Privacy Policy for more information.

Company Information

Email address: support@lusomart.com Phone number : +447352277481 Company name: LusomartChamber of Commerce Number: 16083947 Address: 26 Whitefriars Avenue, Harrow HA3 5RN, United Kingdom

Customer Service Opening Hours:Monday to Friday: 09:00-17:00We aim to respond within 1 business day.

Contact - Lusomart - Checkout