Flectus Side Table - Petrol

UK Mainland, Isle of Wight, Northern Ireland, Isle of Man and Scottish Islands

Parcel Services

We deliver small parcels to UK Mainland, Isle of Wight, Northern Ireland, Isle of Man and Scottish Islands postcodes via DPD.

If your item is too large or fragile to be sent in a parcel, we’ll arrange delivery to your door. After you place your order, we’ll contact you to arrange a suitable delivery date.

•All DPD deliveries are tracked. When your order is despatched, you’ll receive an email with tracking details so you can follow its journey.

•A signature will be required upon delivery.

•Deliveries are made Monday to Friday between 7:00am and 6:00pm. Specific time slots are not available.

•To qualify for next-day delivery, orders must be placed before 12:00pm. Orders placed after this time will be delivered the following working day. Important: next-day delivery is not available for deliveries to Northern Island or Isle of Man.

•Some locations may take us longer to reach and can be subject to higher delivery charges. If you’d like to discuss delivery before placing an order, please contact us for a quote.

Delivery Charges – Effective from 1 September 2025

Standard Parcel

Next-Day Parcel

Order Value

Delivery Charge

Delivery Time

Delivery Charge

Delivery Time

Up to £250

£10

Up to 5 working days

£20

The following working day

£250 to £499

£20

£40

£500 to £999

£25

£50

£1,000 to £2,999

£50

£95

Over £3,000

Free

Free

Your order will be dispatched as soon as all of your items are in stock. Please contact us if you require multiple deliveries. Additional delivery charges will apply.

Fragile and Heavy Deliveries

UK Mainland, Isle of Wight and Scottish Islands (excl. Northern Ireland and Isle of Man)

If your order contains large or fragile items, we’ll deliver them to your door via our specialist delivery partner, AIT.

•Please inform us in advance of any site access restrictions.

•Deliveries are scheduled from 7:30am. You’ll receive your 2-hour delivery time slot the evening before your delivery date (usually sent in the evening).

•We’re happy to unpack and assemble items in your chosen room and remove packaging upon request.

•Please ensure someone is available to receive your order at the agreed delivery time. If we can’t deliver because no one is present, or if the delivery is cancelled too late for us to reschedule, we’ll need to arrange a re-delivery. A charge will apply to cover the cost of the additional trip, and we’ll confirm this with you before re-booking.

•Deliveries to the Scottish Isles may take longer and costs can vary due to accessibility. If you would like to know the precise delivery cost before ordering, please contact us for a quote.

Delivery Charges – Effective from 1 September 2025

Heavy

Fragile

Order Value

Delivery Charge

Delivery Time

Delivery Charge

Delivery Time

Up to £250

£50

Up to 10 working days

£30

Up to 10 working days

£250 to £499

£70

£50

£500 to £999

£85

£85

£1,000 to £2,999

£95

£95

Over £3,000

Free

Free

We will be in touch to arrange delivery as soon as all of the items in your order are in stock. Please contact us if you require multiple deliveries. Additional delivery charges will apply.

Northern Ireland and Isle of Man

Large, fragile, and made-to-order items for Northern Ireland and Isle of Man are delivered by a regional delivery partner to the room of your choice, but assembly is not included.

At checkout, a flat holding fee of £60 will be applied. This is not the final cost for delivery to these locations. Once your order is placed, our Customer Services team will confirm the exact charge based on your address.

•If the actual delivery cost is higher than the holding fee, we’ll request the difference before dispatch.

•If it is lower, we’ll refund the balance.

Because of the nature of these destinations, deliveries may take longer and costs can vary due to accessibility. If you would like to know the precise delivery cost before ordering, please contact us for a quote. Delivery can take up to 20 working days from when items are in stock or ready.

Tailored by OKA Deliveries

The furniture in our Tailored by OKA collection is customisable and made to order, so pieces can take up to 20 weeks to deliver.

•When your piece is ready, we’ll be in touch to arrange a suitable delivery date. If you’ve ordered other OKA items, these will be delivered separately.

•Please inform us in advance of any site access restrictions.

•Our deliveries are scheduled from 7:30am. The date and time will be arranged with you by our delivery partner, Domestic Distributions.

•We are happy to unpack and assemble items in the room of your choice and remove any packaging upon request.

Tailored Loose Covers

Tailored Stafford Chairs, Sofas, Armchairs and Footstools

Order Value

Delivery Charge

Delivery Time

Delivery Charge

Delivery Time

£250 to £499

N/A

6-8 weeks

£70

See individual Tailored by OKA product for delivery timescales.

£500 to £999

£25

£85

£1,000 to £2,999

£50

£95

Over £3,000

Free

Free

Wallpaper Deliveries

Wallpaper orders are subject to different delivery terms from our standard parcel services.

•Delivery Charge: From £14.

•Delivery Time: Up to 3 weeks (UK Mainland only).

•We currently do not deliver wallpaper internationally, or to Northern Ireland or the Isle of Man.

•Wallpaper orders may be dispatched separately from other items in your order.

International Deliveries

Important Notice:

Deliveries to the Middle East are currently paused. We apologise for any inconvenience and are unable to process orders to these destinations at this time. Please contact our Customer Services team if you require further information.

Parcel, Heavy, and Fragile Deliveries

When placing an order for delivery outside the UK, a flat holding fee will be applied at checkout. This is not the final delivery cost. Before ordering, we recommend contacting us to discuss available services and receive an accurate delivery quote.

The guide below shows typical delivery times for EU and Channel Islands. For other global destinations, delivery times and costs will vary - please contact us for a personalised quote.

There is no express delivery service for international orders.

EU and Channel Islands

Standard Parcel

Fragile and Heavy Delivery

Delivery Time

Up to 10–12 working days

Up to 20 working days

Delivery Charge

From £30. Contact us for a quote

Contact us for a quote

Your order will be despatched as soon as all of your items are in stock. If you require multiple deliveries, they will be calculated separately upon request.

Important: Our products are designed, tested, and certified for sale in the UK and EU markets only. We cannot provide additional certification or compliance documents required by countries outside these regions. If you choose to ship OKA products internationally, it is your responsibility to ensure they meet the import, safety, and regulatory requirements of your destination country.

Contact - OKA - Checkout

We hope you love your OKA pieces, but we understand that sometimes things don’t work out as expected. That’s why we’re happy to offer you 14 days to return anything that’s not quite right.

If you decide something isn’t for you, simply return it in the same condition you received it, and we’ll refund what you paid – it’s that easy.

If your OKA item develops a fault within six months of purchase, we’ll repair or replace it free of charge, or exchange it for a like-for-like item if the original is out of stock.

Please note: our wallpapers are non-returnable and non-refundable. We recommend using the wallpaper calculator on the product page to determine how many rolls you’ll need, and ordering a sample prior to purchase to ensure the colour and finish are suitable.

How to Return Your Items

If you ordered from our website

Small parcel orders (DPD)

If your order was delivered by DPD, you can easily arrange a return within 14 days of delivery by following these steps:

•Arrange a return within 14 days of delivery via our Returns Portal by entering your order number and postcode or email address.

•Select the items you wish to return and your preferred method: Drop-off or Home Collection.

•For drop-off, you’ll receive a label to print and attach before taking your parcel to your chosen DPD location. For home collection, the driver will bring the label.

Parcel Return Fees (deducted from your refund):

Order Value

Parcel Return Fee

Up to £250

£10

£250 to £499

£20

£500 to £999

£25

£1,000 to £2,999

£50

£3,000 and over

Free

Heavy or Fragile Items (Mirrors, Rugs, Furniture etc.)

Call our Customer Service team on 03330 042 042 to arrange a collection.

Collection Fees (UK Mainland):

Order Value

Heavy Collection Fee

Fragile Collection Fee

Up to £250

£50

£30

£250 to £499

£70

£50

£500 to £999

£85

£85

£1,000 to £2,999

£95

£95

£3,000 and over

Free

Free

Bundled Products

If you purchase a product as part of a bundle or set, all items within that bundle must be returned together in order to receive a refund. We’re unable to offer partial refunds for individual items from a bundled purchase.

If you bought from an OKA store

Simply take your item(s) back into any OKA store * with your proof of purchase and the card you used to pay, and our team will be happy to help.

*Items purchased from OKA at Hoopers, Tunbridge Wells and Fenwick Concessions can only be returned to that store. OKA at Hoopers, Tunbridge Wells and Fenwick Concessions cannot process returns from any other OKA store.

In-store return – small items only

•You can return small items to your nearest OKA store within 14 days.

•Please call your local store before travelling to confirm if your item can be accepted.

•Bring your item(s) with the invoice and your original payment method.

•Website orders cannot be returned to OKA at Hoopers, Tunbridge Wells or Fenwick Concessions.

If you bought an item from an OKA Outlet store

Items sold in our Outlet stores in South Godstone and Bicester , as well as the outlet items purchased in our Marlborough store are not covered by our refunds policy – they are sold as seen and are non-refundable.

This is because Outlet items are classed as seconds or end-of-line, which means they may be damaged, have previously been on display, or are now discontinued. Any damage to an item will be clearly indicated in the store at the time of purchase.

If you bought an item through the OKA Interior Design Service

Email the Interior Design Service team at designservice@oka.com for return arrangements.

Receiving your Refund

Warehouse Returns

•We aim to process returns within 7–9 working days of receipt.

•Refunds are made to the original payment method within approximately 5 working days of processing.

•If we cannot refund to the original card (e.g., expired), we’ll issue an OKA Gift Card.

Store Returns

•Refunds for eligible small item returns are processed in store to the original payment method.

•Card refunds usually appear within 5 working days, though some banks may take longer.

Contact - OKA - Checkout